[Ashlea]

Re: Samsung RSG5UCRS American Fridge Freezer problems

Hi,
I have a RSG5UCRS. I bought it with our wedding money & cost £1500 in 2009. The warranty has expired now. So I have appliance cover which I bought Seperatley.
My freezer suddenly just stopped freezing & I lost all my food, as it all defrosted. The temp on the display went from -24 to about 15 !! There was a buzzing noise too and a strange smell. The fridge also did the same & temp went up & became warm.
I called my appliance insurance. They sent engineer who said it was the motor. He ordered a new one. But when he came back to fit new motor, he said that the old motor had leaked oil into the system. He said he couldn’t clear it out as it was in the system somewhere where he physically couldn’t clear it out. The freezer never worked again but fridge worked for just a few days after.
I didn’t realise My insurance doesnt cover me with like for like. They have offered to give me £200 towards the cost of a new one but I just don’t have the extra £1000 to put towards buying a new one.
i have since read lots of threads about samsung models with problems.

Can anyone offer me any help or advice ??

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