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Re: W3922 vs ISE10
We have had our Miele for about a year now and have added the tumble dryer (bought unbelievably cheaply from an auction site) and a dishwasher. My wife swears by them all and we have now added the vacuum cleaner, much better than the D…n. All of appliances have been utterly reliable.
We debated long and hard when we bought the Miele and was tempted by the ISE10. Why did we choose the Miele?
Miele were offering a complimentary 10yr guarantee (it comes round time to time) so that seems to take care of the first ten years.
Importantly, at that time, the ISE 10 was on back order.
Most importantly, there was no local guy who could supply. Is Hastings the end of the earth? I could have ordered off of the website but there was no reassurance that, when I might need it, an engineer would be available. And with no mark up on spares, there might not be an incentive for a non supplying engineer to repair it.
Even more importantly, it would be an act of great trust to assume that in ten years time (that’s when my Miele guarantee runs out) the business model for the ISE10 still works or that parts are available and still inexpensive. Miele have been around for a very long time and I guess will still be in 10 years, even if they then charge the earth as some suggest they do now. I guess with a low volume manufacturer, like that for the ISE 10, and highly reliable too, a good stock of parts when you need it, might not be the strongest point and the local agent is unlikely to carry parts.
Actually even if the Miele cost too much to fix, I guess I consider 10 years to be very acceptable. Machines seem to break at the most inconvenient moment so reducing this to a minimum is acceptable.
I do not doubt the integrity of those favouring the ISE10, or the quality even though with relatively newly introduced machines that too is an act of trust. I was influenced most greatly by the ability to buy it, and the apparent lack of a local agent to repair it.
If making a comparison I suggest checking that the back-up will be there when you need it and make comparisons, not on quality, but on the business model and the long term availability of parts and local agents. I was not prepared to take the gamble, but I do really wish ISE every success in the world of bulk manufacturers, with machines made to a price, not quality
Re: Sadly i had to go for the Miele
With much reluctance and despite my best efforts I have had to go for the Miele. My heart said ISE10 but my head said Miele.
Why? Because despite the undoubted quality of the machine, it was just too difficult to get answers.
The guy in Tunbridge Wells could not help, the original guy I contacted told me he could help but to contact him nearer the 21st November, so nothing definite there.
I had been told the failsafe, if there was not someone local when I need support ,would be ISE itself. I am not convinced. I had a minor question so e-mailed them -does it have a cycle end buzzer- not vital but helpful. Two full (working days)days later no reply. It does not give confidence that they are there when you need them.
So ,as I started off by saying, some more work on the logistics and supply needs to be undertaken to give the confidence that this great machine is backed by an adequate supply chain and infrastructure.With a distress purchase it has to be easy to get one and to get support. I was able to order a Miele immediately (from a discount source) and it arrives in 3 days, on Saturday in a three hour time slot.
As it stood, after 4 days of work on the ISE10 (and rather too much effort) I still had no real certainty when I would get an ISE10, or from whom, or who I could contact when I need support.
I guess when the Miele needs repair, it will cost me (after the 10 year guarantee expires) but at least I have confidence it will have the infrastructure to support me.
I am truly sorry that I had to make this decision but I did try to make it happen!
Re: Buying Miele or ISE10 revisited
OK if I assume that the ISE10 will arrive in time, telling me that there’s a LOT who will support the machine sounds hopeful but rather too vague to be reassuring. However as a potential purchaser, how do I find out who these “shy of publicity” people are. I would rather have the certainty before I buy than the doubt at some future time. If e-mail is not the primary means of communications, and I can understand that, then it seems shortsighted to have a website and prominent e-mail address as is the case with the reseller I contacted. If I buy a Miele, the aftercare may be overpriced, but at least I know where to look for it and can assume, before I buy, that the resellers will not be avoiding publicity. If I order the ISE10 from the website how do I find out who will install it and when?
If I bought anything of this value, which might need support in the future, I would always ask how I can find support. For example is there a single phone number I can call, a list of those I can call etc. While your site has a repairs@ facility, in the light of the lack of the e-mail reply before I buy, I am seeking something a little more certain to make contact when the machine needs support , The current list of those who both resell and repair is surprisingly light in many parts of the country. While the issue of substance in the aftercare must be relevant to many purchasers, to return to my particular need I am looking at Hastings, East Sussex
