[brotherdeluxe]

good news!
why not more accessible is beyond me!
one of those simple things that may need attention from time to time
i guess not mentioned in the manual, as it’s behind that awkward panel and the expectation is to call out an (expensive) engineer to do a very simple job (once you’re past the panel!) you can easily manage yourself
interestingly, haven’t had any bother since de-icing that one time and hope that’s you sorted, too… but now you know how to do it, if there is a next time, you’ll indeed be straight to it

[brotherdeluxe]

lyn, if you’ve got the exact same model, then inside the freezer section, there’s a vertical panel at the back. it’s the thing with vents
this panel has screws. remove the screws and gently coax the panel off
might take a bit of coaxing by wiggling and pulling. take it steady, as there are some cables to disconnect, so you don’t want to go too hard and rip them out
they’re fairly easy to disconnect/reconnect, though you might want to take a photo for reference
once the panel is off, the drainage hole is immediately obvious at the lowest point
in my case, the drainage hole was frozen, with ice over the top
i just poured warm water over the ice and that solved it
hope that helps

[brotherdeluxe]

tackled this again. vertical panel came away easily this time. found the drainage hole plugged with ice. melted it and solved the problem

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