[DAVLIN57]

Re: SORRY YET ANOTHER SAMSUNG RS21DCNS

THANKS FOR YOUR REPLY THE ANSWERS TO YOUR QUESTIONS ARE THE FRIDGE IS OUT OF WARRANTY IT IS 32 MONTHS OLD. THE ENGINEER WAS NOT SAMSUNG APPROVED BUT WHEN I CALLED HE DID SAY “OH THAT IS A COMMON PROBLEM , I KNOW WHAT IT IS” AND GAVE ME AN APPOINTMENT AND TOLD ME TO DEFROST FOR 24 HRS PRIOR TO HIS VISIT. HE CAME ON TIME AND IN LESS THAN THIRTY MINUTES HAD CHANGED THE EVAP COVER AND LEFT I DID NOT SEE HIM TEST ANY OTHER PARTS. I AM NOT SAYING HE MADE A MISTAKE THE WATER DISPENSER NOW WORKS FINE AND I AM SURE THAT FROM WHAT I HAVE READ ON THIS SITE THAT THE EVAP COVER WAS INDEED FAULTY AND I AM PREPARED TO PAY IF THERE IS A NEW OR FURTHER PROBLEM. WHAT I DO NOT LIKE IS THAT HE IS SAYING THAT THE PROCESS IS NOW TRIAL AND ERROR AND I WILL HAVE TO PAY EACH TIME HE CHANGES SOMETHING UNTIL THE FAULT IS CURED I FEEL AS I SAID IN MY ORIGINAL POST THAT ALL THE SPARES SEEM TO BE PLUG IN SO I COULD DO THAT MYSELF. I WOULD EXPECT A PROPER ENGINEER (SAMSUNG APPROVED ? MY FAULT I KNOW) TO BE ABLE TO CARRY OUT TESTS ON THE LIKELY COMPONENTS TO DETERMINE WHICH ARE FAULTY WHICH IS WHAT YOU SAY IN YOUR REPLY. I HAVE ALREADY MANAGED TO DETERMINE THAT I THINK MY PROBLEM IS IN THE DEFROST SYSTEM. I HAVE THE CENTRE HORIZONTAL BAR ON THE FAR RIGHT HAND DIGIT LIT WHEN I DO THE TWO BUTTON TEST IF YOU HAVE AN ENGINEER IN MY AREA WHO CAN FIX IT IN ONE VISIT I WILL BE VERY HAPPY TO LET YOU DO THE JOB.
THANKS AGAIN FOR TAKING THE TIME TO REPLY

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