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Re: Problem with Zanussi ZJD 125 Jetsystem Turbo Dry 1200
OH YES—THEY DIDNT ADMIT A FAULT AT ANY STAGE–BECAUSE I THINK THEY TRULY BELIEVE THAT I WAS MAKING IT UP–WHY I OULD DO THAT I DONT KNOW—THY MADE THE SITUATION SO STRESSFUL WHEN IT DIDNT NEED TO BE…..
Re: Problem with Zanussi ZJD 125 Jetsystem Turbo Dry 1200
IM SORRY BUT THEY ONLY CHANGED THE MACHINE BECAUSE I WAS ON TH E PHONE TO THEM SO MUCH ND THEY WERE awful to deal with. And anyway what do you mean what do I expect, I expect a BRAND NEW MACHINE TO WORK!!!And i dont expect the machine to have the same problem FROM BRAND NEW 5 times over.
Anyway being as I had these machines all relatively recently as did someone else here I cant see its been sorted as Zanussi never said that and repeatedly told me I couldnt return it because I had had 5 machines (I specifically remeber buying a new machine and didnt ask for a faulty one).MY POINT IS THEY WOULDNT ACKNOWLEDGE IT which is a shame because yes its a good washer dryer but not if the drying cycle wont stay on longer than 15 minutes wouldnt you agree???Now I have to spend nearly £100 extra to get a machine that works, if it was sorted why did I have a machine only 2 weeks ago with the same problem????????
By the way I wasnt saying there was an epidemic just that the digital timer doesnt work on any Zanussi/AEG washer dryer….its odd it aint just me…..I would never believed it possible but we it happens again and again and Zanussi treat you like a liar (or even the retailer) then it stinks- They want a good reputation, then listen to their customers and fix a problem-as you say its cheaper!!!
Re: Problem with Zanussi ZJD 125 Jetsystem Turbo Dry 1200
Before you go buying an AEG or Zanussi, I think you should read about a problem myself and someone I found through this site had…
I purchased a Zanussi ZWD 1472 and susquently the fan broke within a matter of days(they recognised this fault so I had another) and then the next machine and subsquent 4(YES FOUR!!) were all faulty because the digital timer counts down 20 seconds for a minute on the DRYING CYCLE only….I then had a Zanussi ZWD1262 hoping that would be fine and that has got the same problem if you seach the forums you will see I have been speaking with another member who had an AEG (owned by Electrolux/Zanussi) and that did the same thing…My point being any AEG?ELECTROLUX/ZANUSSI with a digital timer seems to have this fault and by the way ZANUSSI(etc) Customers Services are very bad they have been an absolute nightmare with this as seem to think this is MY fault and have caused so much stress…NOW the person I spoke to on here has a BOSCH which he says ACTUALLY WORKS!!and that is what I am having delivered very shortly…JUST THOUGHT YOU SHOULD KNOW!!!Re: Zanussi ZWD1662W & AEG Lavamat Turbo 16830 dryer pro
I didnt want it repaired cos I dont think is right for a brand new machine to be faulty straight away and doesnt bode well—but the number for consumer direct is 0845 4040506…Hope it helps, they were for me.
Re: Zanussi ZWD1662W & AEG Lavamat Turbo 16830 dryer pro
Well yes it is a fact of life that no manufacturer will produce 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} perfect working products all of the time—BUT I have had FIVE(yes FIVE ALL ZANUSSI) and everytime they have been faulty(I cannot say whether the timer was broke on the first machine as it was the dryer fan that stopped working) but I have given Zanussi every chance and had a brand new machine of them in the hope it was just a bad egg—-BUT FIVE BAD EGGS IS NOT BAD LUCK!!ITS A FAULT & THEY DONT WANT TO ADDRESS IT.As for the argument that machines are cheaper well that goes for the everything a computer is cheaper than it would have been 10 years ago but that still means it should work and hey I never asked for a digital timer they just dont make them with manual ones anymore(I’d have one straight away).Its not like I bought it graded or second hand its a brand new machine and I DID NOT PAY AROUND £400 FOR A TIMER ON A DRYER NOT TO WORK!!!It simply is that Zanussi want their good reputation so they get the sales but arent interested in any problems…
BY THE WAY IF YOU DO GET THE BOSCH WASHER DRYER THEY COMEAS STANDARD WITH A 2 YR GUARANTEE(THATS FAITH IN YR OWN PRODUCT).
Zanussi wanted me to have my 4th machine repaired and offered me an extension on the guarantee of 6 months!!!! WHat a joke – you want me to buy a brand new machine have it repaired almost instantly and then only over me and xtra 6 months peace of mind!!!
Anyway, I truly believe this should go further as why should they get away with selling something that has a inherent fault that they refuse to acknowledge because most people wont notice it and they still get their money because people still will buy them. Car manufacturers have to recall cars if they find out about faults—its the same thing–its not just one faulty machine(I accept that these things happen)its EVERY machine in the ZWD range…This is very frustrating….One good thing though CONSUMER DIRECT NOW HAVE A FILE ON THIS AND ARE DISGUSTED YOU SHOULD SPEAK TO THEM TOO–ZANUSSI ARE PLAYING AT GOD WITH OUR MONEY SAYING WHAT WE CAN AND CANT HAVE!!Just sort the fault and otherwise its pretty commonsense that their reputation will be lost.Re: Zanussi ZWD1662W & AEG Lavamat Turbo 16830 dryer pro
Yes you are exactly right!!I too was going to try the Bosch but it is alot dearer and it is a smaller capacity wash and dry load which put me off because having a bigger wash load (my old one was also a 5kg) saved me one to two washes a week which is economically and mentally great!!
I was thinking of trying the LG 12336A(on special offer with Miller Brothers online for £395 at the mo!!)as this has a bigger capacity (7kg wash & 3.5kg dry) and has the delay start I lost with this new ZWD1262(my four zwd1472 had that and that was one of the reasons I chose it).
I have phoned Miller Bros but Zanussi have still insisted on engineer and they come out Tues 29th and they have said as soon has they have the report saying its faulty they will chase Zanussi and have guaranteed I can have this LG…Only thing is Ive never had one and didnt particular want to have one I wasnt sure of the quality of but I have no choice as the Bosch isnt really suitable and aswell as being over £100 more…WHERE WILL THIS END???ALL I CAN SAY IS ZANUSSI ARE GOING TO LOSE A LOT OF CUSTOM AND THEIR REPUTATION AT THIS RATE….
Re: Zanussi ZWD1662W & AEG Lavamat Turbo 16830 dryer pro
I live in Kingswinford, in the West Midlands, and I bought it from Dixons and they dispatched from Wednesbury which is about 10 miles away.
However the machine I have now ZWD1262(prev from Dixons it was ZWD1472) is from Miller Brothers and was dispatched from further away(havent got the paperwork to enlighten you but it is not near to me anyway!).
And yes I agree since Zanussi and AEG have become intergrated into Electrolux that does seem when the problems started.
I have had a seperate Washer & dryer for nearly 7 years until I changed them and there was nothing wrong with them.(The washer was sold and is still working as far as Im aware and the dryer I am still having to use!!).Please tell Zanussi to do something to acknowledge this because I have no faith in them and neither has anyone Ive told me story to-they think it is crazy-this includes Dixons!!My 3yr old now expects washers to break and when they come and exchange them she asks “Does this washing machine work mummy?”
Re: Zanussi ZWD1662W & AEG Lavamat Turbo 16830 dryer pro
I agree!!Although my life has now resulted in a constant battle with Zanussi and it gets me nowhere!I have explained that most people probably wouldnt notice-I noticed because I rely heavily on a fixed schedule(I work Full Time and have a 3 year old-but you obviously have bigger problems than me and you have my greatest sympathy in this I hope we can get something sorted-WATCHDOG here we come!!!)so I always put the dryer on when I leave and return home and I can here it turn off from my dining table after the 15 miniutes.
Most importantly I sent a copy of your posts to Zanussi yesterday-out of sheer relief and hope that somebodyelse had the same problem but it normally takes 7-10 days for them to reply.They like to wait for something else to happen!!Re: Zanussi ZWD1662W & AEG Lavamat Turbo 16830 dryer pro
OH YES!I FORGOT TO SAY MY ZANUSSI ZWD1262 DOES A 2 HOUR CYCLE IN ABOUT 15 MINUTES COS WHEN IT GETS TO 1 HR 30 MINS LEFT IT STOPS!!!
I WISH I HAD NEVER BOUGHT A ZANUSSI WASHER DRYER–AND ITS A SHAME AS IT WASHES AND DRIES FINE—THE DRYER JUST WONT STAY ON FOR LONGER THAN 15 MINS!!!HOW CAN THEY NOT HAVE SORTED A TIMER OUT???YOU SHOULD CHECK OUT CIAO AS THERE IS A REVIEW ON THERE FOR AN OLD ZANUSSI WJD1257(OR SOMTHING LIKE THAT SORRY HAVENT GOT ALL MY PAPERWORK IT FITS IN DRAWER ALL OF ITS OWN) AND THAT HAD EXACTLY THE SAME TIMER PROBLEM AND THAT WAS WRITTEN IN 2005 AND THE MACHINE WAS 2 YEARS OLD AT THE POINT I THINK!!!!!!!!!!!!
GOD HELP US!!
Re: Zanussi ZWD1662W & AEG Lavamat Turbo 16830 dryer pro
I AM SO RELIEVED THAT I FOUND YOUR POST!!I have had 5 Zanussi washer/dryers since Feb this year and the 1st one the fan on the dryer broke (didnt watch the timer and as it only lasted a few days dont know if it did work) but the other 4 the timer on the dryer counts down 20 seconds for a minute(obviously ZANUSSI TIME).
I had 4 Zanussi ZWD1472S and have now tried a ZWD1262S with exactly the same problem…I have had an engineer out and he got code E12(or E13?cant remeber for sure but is written down somewhere)and he said it was saying it wasnt letting enough water in and he put a wash on and it was fine (only the dryer timer has ever been a problem) and he checked the plumbing and the pressure and suggested a new motherboard and water valve. As it was only a few days old I refused-I am having a never ending battle with Zanussi. I have had an independent plumber check everything and it is all fine. Zanussi on the fourth machine would only have it back if I DID NOT HAVE THE SAME MACHINE AGAIN!I had no choice but to comply. I purchased these from DIXONS. I Have now had to go to Miller Brothers. I have been contacting Consumer Direct regularly as Zanussi consistently refused uplift codes because I’d had faulty machines(surely not my fault?) and now with this one there are insisting on a engineer before they will issue an uplift code. My dispute with them over the 4 machines is ongoing as I am trying to claim back my phone calls-i set them a copy of my bill and they offered to reimburse me for the amount EXCL VAT!! I have never had an apology for the way in which their customer service have treated me and I doubt I ever will. IT IS ALWAYS IMPLIED THAT THEIR IS SOMETHING WRONG MY END-I HAVE PROVED OTHERWISE-NOW THEY SAY I CANT SEND IT BACK COS I’VE ALREADY HAD FOUR(I ONLY HAD FOUR COS THEY ARE SUPPLYING FAULTY GOODS). Not many people have obviously noticed this because who sits and watches a dryer timer???But I am glad that you have because Zanussi think they can do as they like-I have always had Zanussi but NEVER EVER AGAIN!!
