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Re: Neff V5340X0GB/04. Drum rubbing against door seal

@boselecta: thanks for your message. I opted for the payment plan from Neff, otherwise the call out charge would have been £99.

I know it sounds naive to think that a drum repair would be straightforward. I am definitely no expert in washing machines, so was not aware it could be that much cost wise for a drum repair (thinking it was just the drum support and the gasket, so reckoned would be around £400 including labour)

It sounded like it was a common thing to order in other parts too just in case they needed repairing. So the cost started adding up.

My only experience with such repairs is on a freestanding machine we owned sometime ago, which only needed the motor and belt changing by the engineer- so it made sense to have it repaired, rather than throw it away and buy a new one. Was hoping it might be the same this time round.

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Re: Neff V5340X0GB/04. Drum rubbing against door seal

Hi Dave, thanks very much for your reply!

Sorry it’s taken a while to respond, but I thought I’d wait till the Neff engineer visited so that I could give a full update, in case others have the same issue.

The engineer came, but didn’t really do any testing or dismantling, but spun the drum round with his hand.

He thought it needed a new drum, support cross (as you’d advised), gasket and also possibly the bearings. In addition, to fix it he would want to order and install a new heating element (amongst other bits) as he said, this is what he would need to do to make sure nothing else fails in the next year (as part of the one year warranty) although we haven’t had any issues with thr element thus far.

The quote for the repair ended up being just over £800 including parts and labour.

I am not sure what to make of his diagnostic, but given it is roughly in line with your advice and the high cost of the repair, it looks like a new one would be more economical, as once all these parts are replaced (even the working ones) it’s actually the cost of a new machine and more!

Thanks again for your help. Now to look up some decent offers while factoring in installation costs for an integrated machine. Such a shame that it costs so much to repair.

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Re: Hotpoint HE63X hood – smoke from c-panel after cleaning

Sorry, I have just realised I should have posted in this forum instead: other-appliances/

Would be grateful if a mod/admin might be able to help move the thread at all please?

Thanks

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