[iannorm]

Re: Samsung RSH1DBMH – compensation offer

After originally offering to replace the FF, Samsung now deny this was ever an option and are offering £314 – a rubbish sum when I have had this dodgy ff break down 3 times since purchased (1st time within 2 year warranty )…. when I queried this asking how they came to this sum, the customer service person said that she could just close the call without any refund. I have not had anything in writing from them. I asked to speak to ‘Customer Services Manager’ but got no further forward and cannot get any contact name or number for ‘Head Office’.
Please can anyone advise me how to go forward – I want to get away from the ‘Call Handling Customer Service’ and speak to someone who actually does more that read from the script ? Any suggestions?

[iannorm]

Re: Samsung RSH1DBMH problem – freezer defrosting

Update – my wife spent some time on the phone yesterday to Samsung. They basically said that the problem affecting the RS21 does not apply to the RSH1, and as the fridge/freezer is out of warranty, tough.

However, my wife persisted and was eventually cut off by the operator when she asked to speak to a supervisor. A few emails and a couple of calls later of complaint, and Samsung rung back and said they would send out an engineer as a goodwill gesture! They should be here on Thursday, so I’ll provide another update once they’ve been.

Cheers,
Ian

[Author]

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