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It’s the whole rod with the nut, bushing, etc. In looking at the video that I linked here before, it looks like the top of the rod which fits into the metal piece is then actually bolted on to an area on the plastic outer tub. If this is correct, I would expect hope that the plastic bracket part of the tub didn’t break off (although it’s possible that the hole that the rod goes into might have sheared, or drum flange damaged, as you suggest. I cannot really see any of this without opening up the machine….the video doesn’t give much detail, but seems to indicate that this is a plastic part of the actual outer drum. Fortunately the guy that is going to help me is pretty amazing when it comes to being creative with repairs, so if it’s possible to be able to repair this with large washers, he’ll be able to do it. Onward and upward! I’ll let you know how I get on.
And, as usual, thank you all for your help and advice.
In looking at the video that I linked here before, it looks like the top of the rod which. fits into the metal piece is then actually bolted on to an area on the plastic outer tub. If this is correct, I would expect (hope) that the plastic bracket part of the tub didn’t break off (although it’s possible that the hole that the rod goes into might have sheared. I guess I’ll find out when I take the front of the washer off, and tilt it on its side…..:(
Yes, the video I found does advise to remove the soap drawer, top fascia (where the controls are) and the front of the machine. The soap drawer will be on top, with the drum underneath it, as the rod that is broken is on the left side of the machine (as you are standing in the front of the machine). So basically it seems that keeping the cement block on the drum won’t cause any damage when laying the machine on it’s side?
I won’t be able to see where the rod attaches to the outer drum, I suspect, until I have the front of the machine off, and laying on its side. Iadom seemed to indicate that the rods themselves snapped off occasionally, and if this had happened, I’d find the rod with the nut and bushing, laying at the bottom of the machine. This is what I found. So my question is, what ‘breaks’ in order for the rod to snap off? Is this something else I’ll need to purchase? I can’t find any photos (or videos) that explicitly show how the rod in these older machines attach to the drum….???
Hello, gurus.
I finally received my suspension kit, the same thing that is shown in the video from Selfix in post #8 this thread. In that video, he advises just to put the washer on its side, with the side you are replacing facing up. The instructions that came with the suspension kit talk about removing the tub, motor, cement block, etc. So, a couple of questions:
If I follow the video (which is far easier than the instructions with the kit) would it be advisable to remove the cement block? Will having the washer on its side with the cement block intact hurt anything because of its weight? (The kit actually has one heavy spring, and advises you need to drill a new hole to attach it. to be honest, I didn’t pay too much attention to this part of the instructions). My current springs are in good shape (strangely).Up until this point I wasn’t sure if my problem was with one of the suspension rods, so yesterday I took the top off of the washer to try to investigate. The rod in question is the one that’s under the soap container, and as the drum has shifted toward that side, it was hard to see. But I was able to see a rod, and get my arm down there. If you look at the video in post #8, the rod, which is the top part of the suspension unit, bolts on to some part of the machine. My rod was just standing there, and I was able to grab it and pull it out. It came out with the bolt, the rubber bushing, etc., all attached to the rod. So now I’m wondering if the part of the machine that the rod actually bolts to, has broken, which caused the rod to disconnect and drop off. This seems to be what Iadom is talking about in post #19…????
Is this shim something that has broken? I’m having someone come to help me with this ‘adventure’, and would like to have all the parts I need in order to do this on just the one occasion. As I did find the rod with the nut and bushing on the bottom of the washer, did something else break so that this dropped off??
Thin metal shims….yes, I thought as much, especially from that Selfix video. I suppose the ‘mystery’ is how the shim fell off. I would expect that the top of the suspension unit….that rod that is bolted to the ‘support flange’ completely dislocated from the flange, but then you’d expect that the bushings would have fallen off, as well. A mystery…..
I can’t post photos here, but if you look at this link, you’ll see two round metal things on the right side of the photo. I found something like that under the machine: https://www.amazon.co.uk/Hotpoint-Washing-Machine-Suspension-C00197934/dp/B00J3580BE
By the way, sent you a PM with my email. Thanks for your help.That’s the video I followed in November of 2018. And I truly hope I don’t have to do this again. Surely the bearings (original ones lasting 30+ years) would last more than 3, even if they are aftermarket. I replaced the bearings, gasket and spider in 2018. Self fix (as in your link) also does a video on the suspension rods for the WF machine, which is apparently similar to mine. I’ve been studying it. There are a few things he’s not really clear on…for example the top of the suspension goes into a block that is part of the suspension kit. Self fix is advising that it is being held on by a nut, but is only showing how to turn the rod (with a mole/vice grip, and not really showing how you grip the nut while your turning the rod to unscrew it. The nut tub seems to be in the way in order to do this. Anyway, I’ll wait until I get the suspension kit, and then remove the front of the machine to see where the damage is. As the entire drum appears to be listing to the left (as you look at the machine) I am hoping that the left suspension rod has broken in some way, and that’ what I’ll need to repair. This may be confirmed by the round metal ‘plate’ (about 1 inch across) that I found under the machine, which is similar to the small metal piece that comes with the kit. This is the self fix YT video I’ve been studying: https://youtu.be/LGoVzfDp1CE
Hmm….I can’t really tell if it’s the whole drum or just the inner one, and this may all be my imagination, as well. I did replace the drum spider as well as the bearings, in November 2018. The drum turns well, without any unusual noise. Hopefully the bearings are ok (and the spider, as it was truly an adventure to get that off). I’m trying to find videos that will remind me of what the innards of the machine looks like, but of course, they are hard to find because the machine is so old. I don’t want to start disassembling until I get the suspension kit, sometime this week.
My main curiosity, at this point, is why the bottom of the drum can bang against the front of the machine, when I pull on it, while the sides and top of the drum don’t. I expect I’ll find out once I get the front of the machine off, but was curious as to whether, other than the suspension, and springs that attach to the concrete block on the top of the machine, if there is anything else that holds the drum in place…..I should also say, although this might be incorrect, but it appears that the drum is hanging a bit lower than it was before….so would this confirm that it’s the suspension??
LOL!!! Sorry, should have said ‘appliance repair man’……and perhaps I can find one to answer one more question???
I haven’t received the suspension kit yet, and in the interim have been attempting to further isolate my problem. I found something interesting. When I put my hand at the end of the drum by the door, and try to move it in and out, it makes no sound at 3:00, 12:00 or 9:00, but at 6:00, it bangs up against the front of the machine. Any idea as to why this might be?? I haven’t taken the front of the machine of yet to look but thought that maybe someone might have an idea….???
LOL…I had to look up what a ‘stilson’ wrench is. I’ve actually got two of them (just thought of them as plumber’s wrenches. I do have a 13mm scanner, as well. I found this link on YT: https://youtu.be/LGoVzfDp1CE It’s actually the same youtuber that had the instructions for replacing the bearing when I did that, as well. Replacing the bearing and the spider was an adventure. I’m hoping that this is not nearly as complex, as it appears I only have to take the front panels of the machine off to access the suspension. While the YT video says its a good idea to do both sides, which is quite logical, I’m hoping to get away with just doing the one side that’s the problem now. The video also stresses to keep track of how things are removed….I’ll take photos as I go along. I don’t have a lot of space to work in, unless I move the machine out to the shed to do this. I’m hoping I don’t have to. My suspension parts have been shipped, so I hope to get this maybe by the end of the week, and then the adventure begins. If I had known in the past, what I’d encounter now, I would have married a plumber….lol. Thanks again for your help.
Well, one mystery solved…..If you look at the link in your post above, you’ll see on the right side of all those parts, a round metal plate with a hole in the center. I just found that part on the floor, under the machine.. I’ve ordered the suspension kit…I found in on the internet for about GBP30.00. I also found a video that shows how to install the suspension. It doesn’t look too difficult, and is apparently done from the front of the machine (after laying it on its side). I thought I’d have to disassemble a lot further than just the front of the machine. So, pretty doable.
In the meantime, here’s something funny. I started googling Hotpoint 95360 to get parts. I came up with a load of hits. ALL of them were from the various posts I’ve posted here, over the years, nagging you for help with my machine. Half the stuff I’ve done to this machine I didn’t even remember….lol. Anyway, as usual, thank you for your info.I have one more question (for now). I can’t find anything for my model 95360, but one website said that parts for the 9536A is compatible with my machine. I found this:
http://www.supremeplumb.com/cgi-bin/spares_centre/DMdatabase.cgi?action=/Shop/Washing_Machine_Spares/All_Washing_Machine_Spares.txt&item=00431
Do you have any info that would confirm that 9536A is compatible with 95360??And I guess I won’t be able to really tell what I need to replace until I dismantle the machine. It has a small access panel in the back. You can see the ‘shock absorber thing on one side, but the inlet hose and area that the soap tray fits into blocks the view on that side of the machine. I’ve never flipped this machine on its side before. I assume you have to take the cement block off the top to do so. ???
Ah, thanks for the link that shows all the different parts. Is the suspension pivot the part that looks like the shock absorber? Is it correct that this situation, whether blocks or pivots, would need to be replaced before you could use the machine? For what it’s worth, machine spins fine with no noise or vibration when there is nothing in the tub….???? Sorry to be such a PIA, but I’ve searched the internet and cannot find answers anywhere but here…..
