[jcrawford]

Re: Capital Repairs – Beware

Thanks K your right mistakes happen, but they are also judged on how they deal with it when they do make a mistake. Will see if they can redeem themselves by responding in the right way to my letter to them.
John.

[jcrawford]

Re: Capital Repairs – Beware

Hi yeah I have no problem with a callout fee we all have to make a living. The engineer himself was fine again no problem with him. It’s just the complete lack of customer care after. I still have not had a call back from them to let me know how much the part would be. So you end up feeling like I do, when all they needed was a quick call Friday afternoon to tell me how much the part would be. But when you ring them when they’ve told you they’ll call Sat when part dept don’t work Sat and they can’t even tell you what part they are going to quote for. It does not make them look great.

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