[Joe_Walsh]

Re: Is buying new better than repairing?

If you can’t get it out via the drum paddles (lifters) or through the drum door seal gap, get a torch, shine in through the holes till you see the offending item, work out where the drain hose goes out from the tub and then with a bit of wire or small screwdriver through a hole in the drum, tease & move the sock until you can push it down into the sump hose aperture. Take the hose off the drum and et-viola, take out the sock.

Alex I never thought of that, cheers.
I’ll give it a go before Hotpoint come round on Wednesday and try and save myself £89.00. Thanks for that.

I phoned back the first company to see if we could come to some sort of an agreement.
They were very apologetic and have agreed I was given the wrong information, and should not have been charged £40.
I will be refunded the full amount.

[Joe_Walsh]

Re: Is buying new better than repairing?

What I have done is phone Hotpoint service centre. They said for £89.00 they can fix it even if it needs new parts and a new drum. I pay no more than £89.00.

Is this reasonable?

[Joe_Walsh]

Re: Is buying new better than repairing?

You can probably do it yourself for NOTHING!

I was thinking about giving it a try, but they said the WMA33 is a sealed unit and difficult to get to the back of the drum?

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