[jottie]

I’ve just read this entire thread with much interest. It’s a shame things got so heated during the middle section.

We need a new machine & are researching the ISE10. Our previous machine a Zanussi FJ1033 was bought new in July 1990. The only repair was a replacement control unit after about 2 or 3 years. Nothing since until 2008!!

In the last 6 months I’ve had to reseat the door lock myself to overcome a non-starting problem. And in the last couple of months it was becoming a bit erratic and occasionally stuck on a progamme. Yesterday was the death knell – drum not turning – upon inspection I found that although the drive belt was still intact there seemed to be a small fireworks display on the printed circuit board. So sad farewell!
🙁

Over 18 years faithful service … and did I mention that the kids are now strapping teenagers? And also that I am an avid mountain biker & the machine has had to put up with much abuse from muddy clothes? Then there’s the wetsuits from kayaking …

Reading this thread makes me realise what a hassle free 18 years we’ve had compared to most people.

So for a replacement machine …

… the conclusion to me is simple: If I want a hassle free future without having to take time off work to be at home for an engineer or waiting for the delivery of several new machines in quick succession …

… then I need to spend a bit of money now.

Also the annual cost over the life of the machine will be much lower if I buy good quality with easy/cheap repair options.

Not knowing what the future holds for any company but looking at the design and maintenance philosophy of ISE, together with the underwritten insurance from AXA, then the ISE10 is at the top of the list.

Yesterday I was considering a BOSCH WAE24363GB (I’d found it at £300 delivered) … but it now seems a better option to invest more now & save in the future.

From research in the last 36 hours, Zanussi seem to have declied quite a bit, even AEG & Bosch seem not what they once were. Miele still seem exceptional on quality (as they were 20 years ago) but I am put off by the monopolistic approach to servicing … and that’s after paying a premium price for the initial purchase.

So its time for serious research on the ISE10 … and I’ve found a sales/service place only 1 mile from home.
🙂

Also the ISE10 has fantastically quick wash times for a triple AAA rated machine … and our machine goes non-stop every Saturday – starting with that muddy MTB gear …

Thanks for all the various contributions on the thread. The reading was amusing, although at some times painful … but the truth did seem to “come out in the wash”, so to speak.

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