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Sounds like you’re well out of it technics.
We really should try to get rid of leaches like these as they’re probably a good part of what gives this trade a bad name.
K.
Re: Anglo Iberian
Alex wrote:Try dealing direct with L.G. of Slough, then you will have something to complain about. I am tempted to start a string on that lot.
Feel free! 😈
K.
Okay, on balance I have a lot of time for AIS as I’ve worked with Graham for many a long year and never had any real issues. Yes I’ve had to chase payments from time to time and getting information cn be a pain on some appliances but on the whole AIS are okay.
Yes, the rates are poor but I have spoken at length to GS about it and he promises me that AIS is doing something about it. I do believe that the sentiment is sincere.
I also understand the comments made and I will relay them.
K.
shane wrote:Who owns NESN? Is it shareholders, or the agents themselves, or a combination of both?
Well, as I understand it, NESN is supposed to be a not-for-profit organisation that is there primarily to support it’s members and provide a centralised call handling and billing facility. It was set up initially for browngoods only and they expanded into whitegoods in the early part of the 1990’s.
shane wrote:Is the managing director acting in the best interests of the owners and if not, why not? Surely, he is paid by the owners of NESN to look after their interests and not indulge in absurd egotistical excursions to the courts using the owner’s money to fund the fares.
Well the owners are the directors and shareholders of NESN and I would presume that he is charged to act on their behalf and in their best interests. All this legal nonsense seems to me to be acting against the members best interests, but who am I? 😉
shane wrote:If, as appears likely, NESN are not performing “nationally”, to the standards laid down in the contract with DSG/CDSL, surely it is NESN that is in breach of contract and DSG/CDSL could, quite legitimately take whatever measures were needed to rectify the situation.
Yes, indeed.
shane wrote:It must not be forgotten that DSG have an alternative route to get this work done and it is a route that has been used before. They could request customers needing service to contact a local repairer and operate a “pay and claim back” basis, or give the customer an authority number to enable the repairer to invoice DSG direct.
Yes and I have seen this being done before and I have heard that similar has happened under the current service arrangements so that service is carried out at all due to poor coverage.
shane wrote:If this situation is allowed to fester and someone resorts to the law, I foresee a financially painful outcome.
There is little alternative, as someone has to foot the legal fees it’s just a question of who.
K.
Don’t know in all honesty as I’ve never personally dealt with a case as severe as this, I would normally but if you’ve been advised not to then I’d follow the advice given. The people you’re dealing with will have a far greater knowledge of how these things work I should imagine.
K.
BenoitMilner I don’t think any offence was intended by Mark, merely a suggestion.
As for temps over 700 degrees I have no idea and I doubt any service engineer would do, but most US appliances I have seen in the UK, sold on the UK market are well adapted for sale in the EU and meet the CE approval requirements, or they should do.
What I can tell you though is that normally a tumble dryer would not go to such temperatures IME as that is very high indeed. Of course this is purely an opinion, but the only thing I can think of that could cause this is the failure of the thermostats that regulate the element, of course without knowing the make/model and configuration that is just pure speculation on my part but to me it’s the only possible cause of failure within the appliance itself given the facts described.
The only thing you can do now is IMHO, await the findings from the forensics and seek good legal advice from a solicitor that is well up on consumer legislation. Until the cause of the fire is ascertained for sure from an expert it’s pretty hard to go much further although I do hope you have contacted the retailer as well as the manufacturer.
K.
Well then Bonzaco there is only one cure for it, vote with your feet!
Seriously, that’s the only thing to do, go with the work if you need it that badly as I’m quite sure that if you all band together little as I suggested what is NESN going to do? Take you all to court? Somehow I doubt it as they may well a bigger fight on their hands to contend with first.
However should that happen please refer to my previous post.
You all have this meeting tomorrow to air your grievences I suggest you make good use of the occasion and make sure that NESN’s management team is under no illusions about the severity of the situation and the gravity of the decisions that you are faced with. In the end you have to do what is best for your business irrepective of what NESN or CDSL choose to do, that’s what’s meant by running your own business.
K.
Re: HELP! TUMBLE DRYER ON FIRE! HELP! TUMBLE DRYER ON FIR
8 days old is not enough time for a blockage and even an installation problem should not have caused a fire hazard, such as an installation is for a condensor dryer.
You most likely have a strong case against the manufacturer for the damage caused then BenoitMilner especially if backed up by forensic evidence. Irrepective you have to go for it really. I doubt that you may have to fight the retailer as well though as in the other case I pointed out earlier as I think, but I’m not sure as I’m no lawyer, that this is covered by the Sale Of Goods Act and that means your gripe is with the retailer as the goods would be classed as not fit for the purpose. But I’d advise you to seek specialist legal advice on this.
I fully understand now why you would not wish to reveal the manufacturer of the appliance and you should not do so IMO. If you are allowed I’m sure we’d like to know once it’s all done and dusted for our own curiosity though if you don’t mind.
As for the other story I never did manage to find out how it was all resolved, most likely settled out of court I would expect.
K.
LOL, I’m glad you took that with the humour intended. Of course it does allow me to slag you old guys off a bit more now! 😉
And you charged what? Is that African money or summat? 😀
K.
Re: HELP! TUMBLE DRYER ON FIRE! HELP! TUMBLE DRYER ON FIR
BenoitMilner,
A similar tale of woe can be found here:
http://www.ukwhitegoods.co.uk/article-267–0-0.html
I’m really sorry to hear of your plight, can you give us more information like the make, model and age of the dryer?
Generally, IME, a manufacturer will refer a customer to their own household insurance should events like these happen unless it can be proved that they were actually at fault as such. If it was simply a component failure or the likes of fluff on the heater that ignited (which I’ve seen several times) then they probably won’t want to know about it sadly. 🙁
The problem is that on page 1 of virtually every instruction leaflet it clearly states that the appliance should not be left on and unattended, perfect get-out when things go wrong.
Not what you wanted to hear I’m sure, but that’s just my experience of it, but a lot will come down to the age of the appliance.
K.
I think everyone was on £30 a call Dave, but the volumes have been dropping something severe of late. No volume of calls, no volume rates. 😕
K.
