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Bill wrote:I have been asked if I would do work for him! Should I or should I not?
That’s really a personal decision Bill and one that no-one can answer for you although there is slews of information and comment here on the subject as you can see.
As far as I can gather from feedback is that the normal first time hit rate is running at about 60-70{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d}, weigh that up against the rate and the level of service expected, the cost of stockholding and the X-factor that is hassle then, personally, when I was offered the work at the start of the year with similar terms I basically said “thank, but no thanks”. Has anything changed from those original terms, I don’t know as I’m not involved with it. I also made it abundantly clear when I was presented with the terms that it would not work as it could not be made to pay on the rate offered, it was a rate I look at as the very minimum for a normal warranty rate, not a premium extended warranty rate that I would expect for a contract of this nature. Obviously my warning was ignored and thrown aside. Then, on top of that, you have all the costs, no flexability in spares procurement and those killer service levels, none of which (IMO) is reflected in the rate on offer. 🙄
As to the current management of the network, who knows. I guess that it is a different employer and a different regime at the end of the day but thus far there seems to be a few unhappy teddies out there. Time will tell I suppose.
Is it worth doing the work? Your call I’m afraid.
K.
Re: Electrolux group automatic washer/washer dryer configura
I have to say that I agree with Alex here, in my eyes it’s like this…
I do work for many a manufacturer or insurer and I’m more than happy to help out almost anyone on a one-off basis but not on repeated requests for service information or spares. This is especially annoying when some insurer or WP pulls the rug from under my feet as it were and I lose a load of calls from it, I’m hardly going to start handing out my knowledge to someone for free now am I? I mean, I don’t get paid to help others, it doesn’t put food on my table so why should I waste my time and money doing it repeatedly?
Here’s the reality of the situation outlined here, the WP has taken on the contract for these brands that were repaired by SF and have done so with (obviously) either no path to training, service and technical information or a limited path to it. That’s not SF’s problem and why should they, unpaid, supply the information to any Tom, Dick or Harry that wants it? Adding insult to injury is the fact that the work was removed from them.
If SF wants to charge exhorbitant rates for their CD/DVD then that’s their call to do so and, IMHO, it’s up to the WP to provide that resource to the agent *FREE OF CHARGE*! In 99{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of cases there is not enough profit generated by these contracts to pay for such information, training etc. and it’s the person/s that wants the work done’s responsibility to provide their agents with the information to service that contract correctly, just as SF have to do for their own agents which is an investment of both time and money.
Of course SF are trying to protect their own and of course the SF agents are trying to protect their own *core* business, do you blame them? I think anyone in a similar position would do likewise, I know I would. They are not “having a go” at anyone really nor do I believe they are being deliberately obstructive but they are playing politics and I’m afraid that many of the people doing this kind of work for a third party often get caught in the crossfire in instances like this. 😕
Realistically, I would refer the problem back to the WP, it’s their problem and their job to sort it out and earn the “management fee” that they take, not your job to chase about the country trying to get the information.
Just my opinion of course.
K.
Bonzaco, as far as I am aware all Ted did was supply the name of DASA member/s where asked in certain postal regions for this. That’s it! That’s the sum total of any Ted/DASA involvement and that information can be gotten from the DASA members list easily for the most part. Electrue could use that list anyway since they are associate members of DASA.
What they do with that information is beyond anyone’s control and how you guys react is also beyond control.
But to echo what Ted said, this has nothing whatsoever in any way, shape or form to do with Network DASA, or even DASA really.
If Electrue approach you or anyone else irrespective of the tactics or whatever it’s your own decision on what to do about it, no-one else’s.
K.
Just to add fuel to the fire here, the information that you require Bonzaco actually has to be supplied (under EU law) to you so long as you can show that you are competent to repair it IIRC. I remember the manufacturers being none to happy about an EU ruling saying that info like this has to be supplied if requested, again IIRC, this was actually in relation to the car industry but it applies to ours as well.
So my advice is to call Distri-Part or Lux HQ and just go at it like a dog with a bone as they must supply this information, much as though I’m sure they’d like nothing better than not to do so.
I can also see Alex’s & your local SF agent’s point and it is a valid one.
If it were me, I couldn’t be bothered with the hassle of it and I’d refer the calls for an appliance of that nature back to the WP in question unless *THEY* supplied the technical information. Why should I waste my time and money chasing down info?
K.
Well I remembered to do this earlier today…FINALLY! Sorry, I’ve been a bit busy of late.
Good idea on listing who’s donated a few bob to the cause although please don’t percieve it as a “name & shame” list as there are many people on here that won’t have a clue what we’re on about.
I know you’re all busy as I am and it’s asking a bit of you, but please can you donate a few quid as the effort that Li and Trevor have put in is *way* beyond what I’d have expected if we’d been paying for a service like this let alone getting it allfor free essentially.
K.
Re: Freshening Up
JP wrote:Alterations to the Dasa Logo have been muted about for a couple of years. I remember a Scottish member bringing down some suggestions to an AGM awhile ago. At the time it went down like a damp squid. As you say times are changing. Produce some eye catching examples and we will see what we can do . Who knows it may be the kick start we all need.
I’m not talking about an alteration, I’m thinking more on a total re-think of the logo!
It looks old, dated, is hard to read what it is when reduced any way, is not web friendly and frankly just looks crap. It’s been left behind the times…in about 1985! But the rub is, that’s the initial impression that people get of the DASA organisatation, which can’t be good surely?
I’ll post some of them in here when I get them, but we’ll have to pick a “winner” for the competition reasonably soon after I get enough entries. I’ve had one already which looks very cool, might even blag it for NWAR! 😆
But to give you an idea of the quality look at the UKW one or this:
K.
Re: Carts
Dave_Conway wrote:Does anyone know how to remove the shit from the drivers seat of an Audi TT 😀
Yes, get it the sack for being a wanker 😆
K.
Re: Endeva
Rumour has it and, this is unconfirmed, that NESN bid for the work as did D&G and they lost out to D&G. AFAIK all the browngoods work is now with D&G which was formerly carried out by Endeva.
I don’t know if anyone else was in the ring for, or got any of the work from this source and it would be unfair to disclose what the bids were, so I won’t and please don’t ask. 😉
But as I said, it’s only a rumour.
K.
Very true, the fear of course is that F&P will simply become an “upmarket Whirlpool” though. 😕
Another one bites the dust?
K.
Is this a wise move, sales wise I mean?
By that I’m saying I’ve seen F&P product in House Of Fraser and err…ehhmm…
So who’s flogging it, independents?
K.
Have a look in the “sections” bit of the main nav bar. 😉
Explanations about consumptions and energy ratings would be great Don if you don’t mind doing it?
K.
