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Re: fridge/freezer help
This is their info.
http://www.appliancecity.co.uk/
http://www.bunnyappliancewarehouse.co.uk/Bunny Appliance Warehouse Ltd / Appliance City
Tel: 0115 984 4357
Fax: 0115 945 6001Bunny Appliance Warehouse Ltd also trading as Appliance-City, a UK Company.
No real problem with them, other than we have discussed.
Re: fridge/freezer help
Via the internet from Bunny Appliances. They never mentioned it at any stage, not even after the fridge-freezer failed the second time. So no help there.
Re: fridge/freezer help
Isn’t it extraordinary that the first I have heard of all this is on a forum! If this is so likely to happen, I cannot believe that even the fridge-freezer packaging, which is covered in warnings and instructions, does not have WARNING – DO NOT SWITCH ON FOR X HOURS plastered all over it, never mind the problem getting a mention in the instructions. It would have saved us days of hassle and inconvenience.
Re: fridge/freezer help
Well I am staggered to hear that. I am not disagreeing with you but I have owned at least my fair share of fridges and fridge-freezers in my time and never ever come across this advice in either verbal or written form. It is certainly not in the Liebherr manual because I am sad enough to actually read the damn things from cover to cover. It was never raised by Liebherr in a number of conversations, nor was it mentioned by the engineer who was called out the first time to check the first occurrence of the fault. I did know eg that you had to allow oil-filled heaters to settle before switching them on. Has anybody else any experience one way or the other of getting this advice?
Re: fridge/freezer help
I think I have given the impression that Liebherr were only too quick to offer help, when our brand-new fridge-freezer packed up. I’d like to put on record that that was not the case at all. I had to spend a lot of precious work-time on the ‘phone, finally having to be absolutely insistent that I wanted a replacement machine and leaving them in no doubt that nothing else would satisfy me. The replacement machine is now installed and running but since the fault has developed over a couple of weeks each time, we are not in the clear yet. In the meantime there is the question of compensation for the loss of frozen food on two occasions. Finally, I would be interested to hear your comments about this point. When the delivery driver was leaving, he suddenly asked “Had we plugged in and turned on the machine straight away last time?” We said we had turned it on as soon as it had been cleaned out each time. He then said that delivery drivers were supposed to tell customers to leave fridge-freezers standing for about twelve hours to settle, before switching them on. He then said that was the reason we had had the problems with the freezer each time. Now if this were true and failing to observe this rule would always result in Liebherr having to deal with machines failing under guarantee, might it not be pretty likely that there would be warnings everywhere NOT to switch on the machine straight away? What was he on about?
Re: fridge/freezer help
Have to be fair to Liebherr now. They have just got back to me to say that a swapout for the faulty machine has been authorised and will happen asap. Watch this space. The sad fact is that to get things moving as a consumer, you always have to use a little ‘muscle’, if only verbal. Incidentally, the Liebherr does have a fan circulation system in the fridge compartment which equalises the temperature in the same way as the Bosch.
Re: fridge/freezer help:Choosing a Liebherr or perhaps not?
You all seem to have a high opinion of Liebherr and that did influence me in choosing to buy a Liebherr CUN3919 at the end of April this year for about £500. It might interest people to know that the freezer section failed on 3 June. Liebherr sent an engineer who could find nothing wrong(so therefore it was somehow our fault by default!) We lost most of the contents of the freezer and it took three days to defrost and restart the machine. We have monitored the machine like hawks and on Sunday 28 June noticed that the freezer contents were again defrosting and again have lost most of the freezer contents. Neither time has the low temperature alarm sounded. We are now trying to get in touch with Liebherr. So far without much success. To add insult to injury their helpline plays an endless loop of selfcongratulation about how reliable the machines are. We had a Bosch for twelve years and I wish I had simply replaced it – cheaper and quite likely more reliable? I would be interested to hear your comments. Unimpressed so far.
Re: Liebherr CUN3913 -1- 168255: Urgent weekend problem!
Update on freezer problem. After restart, all has frozen in the freezer. Now we wait to see if the back-plate airflow is blocked by freezing air vapour again. As this will take a few days, if it is going to reoccur, all we can do is wait and see!
Re: Liebherr CUN3913 -1- 168255: Urgent weekend problem!
Have to be fair to Coolplus. Just been on the phone to me despite the fact that it is a Saturday with some advice to be going on with.
Re: Bosch fridge freezer Electronic KGV-3104-GB/04 7807/0227
Simon46 wrote:Fascia has 3 clips on top which need lifting where it meets cabinet. That should release it when pulled forward.
Unplug power first.
S.This Bosch does not seem to be exactly the same as the machine described in the advice published. There are several small clips holding on the top panel cover. Once it’s off, you can see the circuit board behind the panel, with the various buttons etc protruding throiugh to the front face. On the right hand side of the board(as you face the fridge) two wires go to the power switch and three wires go to the circuit board. One of the wires seems much thinner than the other two. None of the wires is blue (brown and black). Is this another version of the Bosch which defies repair?
Re: Bosch fridge freezer Electronic KGV-3104-GB/04 7807/0227
Simon46 wrote:Use the search facility and type in KGV3104*
Lots of info.S.Thanks for the prompt reply! I have been on this for a couple of days and checked all the (above) posts out. I need more detailed info please and/or a wiring diagram as I cannot even see how to remove the cover above the door where the controls are. There are two screws but undoing them does not seem to free the cover. The machine works perfectly once the compressor has started up.
Many thanks
