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Re: NAC (ADVERT THREAD: IGNORE IT)
Hi ‘canufixit’,
You have absolutely no knowledge of us or what we do apart from reading a lot of gobbledygook by UKWhitegoods Admin who are on a mission to deny NAC of any adult, grown up conversation.
NAC Did not start this thread so you could say that we have NOT come here to promote NAC.
I’d like to invite you ‘canufixit’ to contact myself, Ade or Mick on Monday. We will happily set you up for a week and pass you jobs for free! As in not a penny! A free weeks worth of fully chargeable repairs, just before Christmas… On us!
You will then be able to make an educated opinion on any value it might bring to you and you will then be able to make an educated and factual statement about NAC Based on factual experiences NOT based on ‘Heresay’ or comments made by UKWhitegoods Admin.
The offer is there, that’s all you need to do is email me: and I’ll arrange everything.
Regards,
John Cohen
[float=left:2ke1fqtq]
[/float:2ke1fqtq]This user account is strongly suspected as being compromised and in use by at least two or more people as several posts have been made from an IP address also in use by another user. We would advise in the strongest terms not to take any information posted by this user at face value or as being factual.The account has limited access, is moderated and has no access to the private messaging system.
Re: NAC (ADVERT THREAD: IGNORE IT)
canufixit wrote:a lot of effort, put into another con.
Hi all,
I’d like to clarify that it’s gone quiet here because my associates have offered to answer questions in a place that they can speak freely, without moderation and without post edits and / or deletes.
The offer was made to any reader, UK Whitegoods staff included.
To my knowledge, a handful of people have joined to read what’s been asked.
Now, if I may head my posting in the direction of the quote above:
Mr Watt, you have lead people to assume that National Appliance Care is a con. We find that very offensive and blatantly untrue. I would suggest, that at worst you re-word some of your postings and explain yourself better and at best, apologise for the malicious, unfounded and theoretical postings you have made . Leading people, closed forum or not, to believe something that is inaccurate about the subject is the same as spouting lies and deliberately deceiving readers. I beg of you to liaise with your resident lawyer, Mr Carl Robinson before replying to me.
A screenshot of this posting has been taken and also the confirmation page I will receive stating it has to be approved before posting.
Kind Regards,
John Cohen.
[float=left:305w0iqi]
[/float:305w0iqi]This user account is strongly suspected as being compromised and in use by at least two or more people as several posts have been made from an IP address also in use by another user. We would advise in the strongest terms not to take any information posted by this user at face value or as being factual.The account has limited access, is moderated and has no access to the private messaging system.
Re: NAC (ADVERT THREAD: IGNORE IT)
Hi all,
Kwatt, you seem to yet again be on a ‘mission’ if you like to tarnish the name of my colleague Mr Welke.
I believe I earlier expressed the very reason for not engaging here with you or anyone any further due to the very nature of what could be seen as a vendetta.
It’s been reported to me that a few people have chosen to join the NAC Forum and one in particular has been a pleasure to liaise with regarding debate and question answering.
As for me Mr Watt, how I can be afforded is none of your concern so I wouldn’t waste any more time of your day trying to figure it out.
This thread has now become laughable and as a new entrant to this area of conversation, this very thread has shown how stupid and childish some people are.
Kind Regards,
A very amused,
John Cohen.
[float=left:3dubao5r]
[/float:3dubao5r]This user account is strongly suspected as being compromised and in use by at least two or more people as several posts have been made from an IP address also in use by another user. We would advise in the strongest terms not to take any information posted by this user at face value or as being factual.The account has limited access, is moderated and has no access to the private messaging system.
Re: NAC (ADVERT THREAD: IGNORE IT)
Very odd Martin. Please see the feedback I’ve just received:
“Hi mate, no issues here. Just registered and de-registered 3 user accounts with no problems. Could you ask the user to check junk / spam folders for the activation link. If they have not received the link, let me know their username and I’ll manually activate the account”
Regards,
John.
[float=left:2uir4ju5]
[/float:2uir4ju5]This user account is strongly suspected as being compromised and in use by at least two or more people as several posts have been made from an IP address also in use by another user. We would advise in the strongest terms not to take any information posted by this user at face value or as being factual.The account has limited access, is moderated and has no access to the private messaging system.
Re: NAC (ADVERT THREAD: IGNORE IT)
I’ll pass your comment on Martin. You could try again as I would assume it wasn’t received.
Regards,
John.
[float=left:611rrrfo]
[/float:611rrrfo]This user account is strongly suspected as being compromised and in use by at least two or more people as several posts have been made from an IP address also in use by another user. We would advise in the strongest terms not to take any information posted by this user at face value or as being factual.The account has limited access, is moderated and has no access to the private messaging system.
Re: NAC (ADVERT THREAD: IGNORE IT)
Hi Kwatt,
You are asking the wrong people. You seem to not realise that neither myself nor anyone else can answer questions directed at Mr Welke as he is not an active participant in these forums. Even if he were, I suspect that given the level of aggression towards him from again, a small handful of people would not encourage any forthcoming with answers or objections.
That aside, ‘Moderating’, editing and deleting posts from those that you want answers from is not the right or fair way to achieve open debate as it leads to a very strict one way street and Admins / Moderators have the power to ‘lead’ a thread to wherever it wants to go. This is why I refuse to engage any further here with you or anyone else regarding National Appliance Care so you might as well terminate this account.
For ‘Genuine’ users that want to make ‘Genuine’ enquiries or ask questions about National Appliance Care, we have now provided another platform in which we will engage in open, fair debate.
Regards,
John Cohen.
[float=left:ngohqbxh]
[/float:ngohqbxh]This user account is strongly suspected as being compromised and in use by at least two or more people as several posts have been made from an IP address also in use by another user. We would advise in the strongest terms not to take any information posted by this user at face value or as being factual.The account has limited access, is moderated and has no access to the private messaging system.
Re: NAC (ADVERT THREAD: IGNORE IT)
Martin wrote:Above was the opening line to your first post on here John. Your motives then were an attempt to explain the whole point of NAC. And as you’re the “head of marketing” there was no better opportunity than to post here on the UK’s premier white goods site
Hi Martin (and all),
As you can see, this thread and the small handful of participants are not really what I would call good candidates for open debate. This thread is clearly intended to throw out false and innapropriate accusations about one of the Management members and the rest is just about taking the light away from NAC and aiming it on to Mr Welke.
Mr Welke has a copy of all thread posts here and will no doubt be seeking legal advice to see if any laws have been breached within the way he is spoken about in these very forums whilst not being a member or able to reply and the comments made are inacurate and incorrect.
In the mean time, as you quite rigtly pointed out Martin, there is an NAC Forum if users would like to take up genuine adult debate there or just ask any questions. We will happily engage with any engineer in the NAC Forum as any reply we make will not be moderated, edited or deleted.
As Martin has already posted a link to the NAC Forum, we feel that by us posting this is not any form of advertising so this post should be allowed to air.
Please feel free to ask your questions to us directly by following the link below.
http://www.uktradetalk.com/viewtopic.ph … qbHTH8gGK0
Kind Regards,
John.
[float=left:27m86v42]
[/float:27m86v42]This user account is strongly suspected as being compromised and in use by at least two or more people as several posts have been made from an IP address also in use by another user. We would advise in the strongest terms not to take any information posted by this user at face value or as being factual.The account has limited access, is moderated and has no access to the private messaging system.
Re: NAC (ADVERT THREAD: IGNORE IT)
It’s abundantly clear that the aim here is to belittle NAC and people involved so I shall withdraw from the conversation.
Thankfully, there is a whole world of engineers throughout the UK that do not visit here and I can understand why after reading a few threads. I also note that very few work provider businesses come here to engage with people either. I asked ‘why’ to a colleague yesterday and his blunt reply was along the lines of “Waste of time”. I now clearly understand.
I also understand why other engineers that do work with us and visit these forums do not post in this topic.
No-one at NAC started this thread so you should have expected at some point, some interest from NAC. However I will now take my leave but if any reader would like to contact me directly to clarify anything stated in this thread, then please feel free.
John Cohen.
[float=left:1gwazvtz]
[/float:1gwazvtz]This user account is strongly suspected as being compromised and in use by at least two or more people as several posts have been made from an IP address also in use by another user. We would advise in the strongest terms not to take any information posted by this user at face value or as being factual.The account has limited access, is moderated and has no access to the private messaging system.
Re: NAC (ADVERT THREAD: IGNORE IT)
kwatt wrote:Both accounts that have posted from the same IP address have been moderated to the extreme. We will be debating banning them completely for breach of site policies as well as what I personally consider to be both unethical and immoral behaviour.
Impossible. If you can track IP Addresses then you would have seen that I would have been at various locations while travelling through Birmingham. I had the delight of a very long, delayed and boring train journey yesterday afternoon so I used that opportunity to create an account to reply to various questions asked of National Appliance Care.
kwatt wrote:NAC have a whole 21 repairers according to their map, great stuff. Hardly national cover by any means though which means that the chance of them getting any contract work or, even a whiff of it, anytime soon is pretty much zero.
Wrong. If you re-visit the published area map, you’ll see by the colour codes that in most areas, NAC has 3 levels of cover, in others 2 and some just 1 for the moment. As you know, NAC is a new concept and as we enter 2014, we will be employing a National Network Manager to grow and manage the NAC Network. I think the saying ‘Rome wasn’t built in a day’ is apt for this statement.
kwatt wrote:In a desperate bid to attract more people to the party (it hasn’t altered in a while) rates that might seem attractive are getting banded about. Might be true, might not, who knows.
Rates quoted are: £49, £55, £65 & £75 + Parts (+ VAT if registered). This is a fact and any engineer that reads this thread that actually works with us can confirm that. When you take these rates in to account with profit on spare parts, over the course of a week or a month, the work from NAC is very lucrative compared to the same jobs offered by contract companies. A comparison has been made above to ISE paying £60 Per completed call, I’m assuming that it’s £50+ VAT so based on that, take an ISE Dishwasher needing a circulation motor. NAC would quote £55+ VAT (If registered) + Parts. Parts would be supplied by the engineer and he would make 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} part mark up therefore equating to more income from NAC than ISE for the same job. As for the others, I believe it’s about £45 Average for a contract repair and that gets reduced when BER? Again, compare jobs & prices and we will come out on top every time.
kwatt wrote:Meanwhile the contract work carrot gets dangled then a bit of ignoring questions on the subject later, gets ignored and we go back to the “booked calls” fixed rates” stuff we started with.
I am not at liberty to discuss with who NAC are talking to with future visions and plans. Currently, there is no alternative to the main 2 work providers and companies do not have a ‘reserve’ or 2nd Tier option to place their work if needed. For example, if a repair goes to an engineer who cannot get out for 5 Days, it’s basically tough on the customer. Ok, in most cases, people scramble about to get another engineer but as everyone will know, this doesn’t always happen so the customer is forced to wait. We are aiming to be in a position where we can offer next day at worst to problem jobs, and NAC will even be in a position to pay the engineer the agreed rate at the point of job acceptance. Now, please tell me of another WP that can offer this?
kwatt wrote:Now, in the interests of openness and honesty which I do practice as far as is humanly possible
Restricting an account to freely post is not being ‘Open’. I am not here to advertise. I am here to reply to and engage with people that might have questions for NAC as to date, there has just been slating after slating with no representation from NAC, which in my book, is not very open, fair or a true 2 way thread.
kwatt wrote:Therefore my take on all of this to date is that it’s just this company or one person in it posting under two usernames in an attempt at self-promotion of the service.
Completely wrong and I invite you to contact me directly to discuss this point. My email address is in a previous post.
kwatt wrote:All that said I’d like you all to think about something, let’s say a fictional scenario if you will…
A call handling service, referral service or whatever of that ilk in whatever dress it happens to be wearing this week signs you up and you think, great I get more work.
It is not so. I will explain.
What the company does is gets engineers or services in a particular area or areas then actively targets the advertising in that geographic location. They hoover up all the work from whatever source they happen to be using, whether that happens to be Google, other online advertising, traditional media or whatever and then sells it back to you at a premium.
Wrong. It is impossible to ‘Hoover up’ all the work. Any marketing expert will know and confirm that in any industry, advertising will not capture 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of everyone and anyone who thinks so should have a real think about it. I am happy to confirm that if we book 1 job in an area, then I would be pretty happy to bet that NAC have spoken to at least 5 People that haven’t booked due to cost. That in itself means we are only capturing a small portion of the chargeable market, leaving lots there for anyone else who advertises to capture.
kwatt wrote:You see, they’re not completely stupid even if I may question that from time to time but they think you are. They need you more than you need them, they need a repairer in the postal areas to target advertising so, it’s chicken and egg. They won’t advertise until they have a willing repairer (or, muppet some may say) in the region to pass the work to. Think about it, why spend money advertising where they cannot deliver the service?
This goes without saying. In exactly the same way as any other provider, that offer lesser rates and benefits. I’ll put it like this, people will queue up to take a few jobs per week from other companies at rates as low as £32 that get paid 30 Days after the repair (If you’re lucky in some instances)! So, I understand that you might live in an ideal world in your head but the reality of it is that other companies lower the value of labour. Fact. We pick that value back up and benefit from booking jobs that are aware of charges etc.
kwatt wrote:For a time after you sign on, you’re a happy teddy, you’re getting all this “extra” work. Not costing you anything you think and it’s work you didn’t think you’d get otherwise.
Then, all of a sudden, one day you wake up and think to yourself, “hold the phone, why am I getting no direct chargeable work through adverts and whatnot?” You suddenly realise that the work you once had has dried up or depleted to a noticeable level.
I can actually confirm that our engineers, some have been with us since March are happy with all the aspects of NAC. I can also confirm that not one engineer has ever left us after joining. So these facts contradict your theory and I’ll believe the facts.
kwatt wrote:But, if you don’t believe me, you go right on ahead, ignore the advice and possibly commit financial suicide. It’s your business not mine and it is not my place to tell you what to do or not do, you’re all big enough and smart enough to work it out for yourselves beyond this point.
Could you please expand on the point re: Financial Suiside? I can’t understand that at all.
Many Thanks,
John Cohen
Re: NAC (ADVERT THREAD: IGNORE IT)
Hi Andy,
Like I said, its for some, not others. Luckily we have EX covered!
John Cohen
National Appliance CareRe: NAC (ADVERT THREAD: IGNORE IT)
I totally appreciate your view.
But you know what, not many repairers know how to advertise properly. Fact.
Many engineers will start a Goooooogle Adwords campaign and they have the following issues:
1. They dont know what they are doing so they spend way to much getting clicks that are not relevant.
2. They have to answer EVERY phone call as they’ve paid anything up to £2 for that click.
3. They have to accept that most calls are ‘Do you call out for free’?
The list can go on for ever.
We get rid of that. We deal with the non starters. We get rid of the free callout calls. And if that means in your eyes we do not deserve a commission. Then so be it.
We are not a Referral service.
We are not a Referral service.
John Cohen
National Appliance CareRe: NAC (ADVERT THREAD: IGNORE IT)
Hi all,
Ok, the difference here is that nobody works on credit.
No Engineer we have works, then trusts us to pay 30 days later as they get paid directly from the customer. So in fact, we turn the risk factor around.
We have all the risk as we spend the money to generate the repair customer then rely on Engineers to pay us.
So to be honest, no one has anything to lose by trying or joining National Appliance Care.
I can understand people being dubious but it is very simple. We set you up and pass you booked in calls. You just have to go and do a good job, leave your contact details for the future and collect your fees.
Any and every engineer makes 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} Part mark up as they source and supply spare parts themselves.
If you add the remaining service charge (after our £20) to profit made on parts over a month, not job by job, you’ll find we cannot be beaten.
Job for job, we win.
Compare a Hotpoint WM not draining. Pump replacement. And a Samsung RS21 not cooling in the fridge.
Our fees: £49 + Parts and £65 + Parts. (Plus VAT if registered)
You’ll see that even after £20 to us, we win as you make more money from us that you would for the following as you cannot charge for parts:
Repaircare
0800 RepairAnd for the record, I was head of marketing for both Merloni Elettrodomestici until 2009 and Electrolux EU until 2013.
Kind Regards,
John Cohen
National Appliance CareRe: NAC (ADVERT THREAD: IGNORE IT)
Hi Martin,
Thank you for your comments. Ok, let me explain. ‘A’ Manufacturer has been let down severely by a current service provider. So, currently, they have 1 option currently… Put the fire out. That’s it.
What if there were a provider out there that offered pretty much immediate customer visit, re-diagnosis and actually cared about the repair being completed? This is where we come in. We could request a next day visit in these circumstances with probably all our current service providers. Obviously with demand, there will be a fee. ANY Engineer we send to one of these calls we would not send for less than £50. So we do not exploit, we do not take advantage, we simply capitalise on other Service Providers failings.
As for the other thread that kwatt recommends reading, they are completely different to National Appliance Care. Completely different kettle of fish and in my opinion cannot be compared.
Kind Regards
John Cohen
Re: NAC (ADVERT THREAD: IGNORE IT)
Hi all.
My name is John Cohen. I am head of Marketing for National Appliance Care. I have been with what we will call NAC for just over 3 Months and I have previously worked with Merloni (Hotpoint / Indesit) and Electrolux so my background is sound and well experienced.
I have read this thread over and I’d like to confirm the following:
1. National Appliance Care do in fact supply many engineers with pre qualified, pre booked and quoted repairs starting at £49 Plus parts. Other rates are £55, £65 & £75 + Parts (And VAT if the engineer is VAT Registered).
2. National Appliance Care are very, very good with advertising and marketing. They produce fantastic results for engineers that like to get jobs booked, at good rates with part profits separately from any contracts they do.
3. National Appliance Care have been approached by manufacturers of appliances with a view to carrying out ‘Second Tier’ emergency calls for their customers that have been let down by the ‘First Tier’ company. Basically, a case of ‘we are in the poop, please sort within days and we will pay a premium. These talks are on going and some might be agreed, others might not. More to say about this in time so please do not question me too deeply about this point.
At the end of the day, opinions will be varied. Some might want and love what we do, others might not like what we do and will not want to be a part of our network and that’s fine but my personal view is that people shouldn’t knock new ideas until they’ve tried them.
My mobile number is available for anyone to call, just send an email to johncohen@nationalappliancecare.co.uk and I’ll either call you or give you my number.
Kind Regards
John Cohen
National Appliance Care
