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Re: success rates
80{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} is about right if you adhere to Martins criteria above AND you only repair 2 Brands of Tumble Dryer, Indesit & Hotpoint.
Other than that, you do well at 50{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} so don’t fret too much.
What you’ve been doing is essentially called ‘Research’. Research is of the upmost importance if you are considering online advertising and one of the perks of doing this tedious ‘research’ is finding the Ads or sites that just plainly talk rubbish.
Two of my personal favourites are: No Call Out Fee (Should also say: If the person before you didn’t have a repair, you are paying for it if you have yours done OR It’s free to get me to knock your door but if I open my tool bag it’s a minimum of £X.XX) and Free Estimates (Should also say: I love to de-value my knowledge, skills and expertise but I will find a clever way for you to pay for it).
Kind Regards
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Re: EEE safe email.
Oldtog Hi,
We do not ‘support’ anyone and haven’t hinted at such either? We are very proud and carry a very big smile that what we do, we do well and without any help from any organisation 😀
Any opinions formed in the past about any organisation were formed based on the circle of acquaintances and like every one knows, times change, so do circles, so do opinions 😉
Kind Regards
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Re: EEE safe email.
aqualectric wrote:this is a very small and relatively low profit sector
Steve.
You are kidding yes? Low profit sector?
An Engineer running his business correctly can make a small fortune!
Ok, I agree that if some want to run about like headless chickens doing 12 jobs per day for £35-£40 per repair, fine, they are the ones who only see small profits.
In the chargeable environment, there are huge profits to be had. Fact. If you advertise properly, quote fairly and source parts intelligently, you can make the same out of 4 or 5 jobs per day than the guy running about with 12 for a contract.
There are only low profits in this industry for those that choose to work for unfair or low rates with no control over their income. Please point me in the direction of another industry where someone could pocket £40-60 for a 20 minute repair? And if it’s a longer repair or double visit, they make more as they make profit on spares!
Kind Regards
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Re: .repair Domains now available but hurry!
New TLD’s will be like a fashion item soon! At the moment, it’s only the nerds that know they’ve been released but when the general population wake up to the fact that they could have domains that end in relation to what they do, they’ll go viral.
If you have a domain… Buy the appropriate extension to go with it. Case point: 0800repair.com = 0800.repair
Kind Regards
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Re: EEE safe email.
Steve Hi,
We apologise to you also if we’ve said the wrong thing because you are absolutely correct in that if you have an interest in a trade related issue, you should speak to others via whatever means you see fit, including forums 🙂
The only point we were trying to make was that a number of businesses and / or organisations operate and grow outside of these forums and / or without support from DASA or the WTA (We are not having a pop there kwatt hense we have included DASA) very successfully and choose to do so due to a huge variance of reasons.
So the mere fact that a business or organisation that is not sanctioned, supported or promoted by UKWhitegoods, the WTA or DASA does not mean they are bad, not worthy or unviable and to publicly demand that any person come here to address a small portion of the trade to justify anything they are doing outside of these forums is a bit out of order.
Kind Regards
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Re: EEE safe email.
Good Morning kwatt,
We don’t need Analytics? We are not talking about daily traffic visits etc, we are talking about the amount of Trade Members that actually use this site often.
Anyone only has to go through the threads and posts etc and you’ll see the same handful of names actively posting everywhere, in all or most topics, threads and debacles frequently (I was being conservative with 50-60). That’s where we draw that conclusion from and the fact that most users if you pay attention visit, post questions in tech or parts help and that’s about the most of their involvement.
We apologise if you assume it’s a pop or a dig, it was merely said to point out to the original poster (aquaelectric) that the industry is larger than these forums and / or the WTA, that’s why maybe other companies, organisations and businesses are doing very well without the backing of UKW or the WTA and don’t really have to come here to promote, justify or sell anything. That’s all.
Kind Regards.
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Re: EEE safe email.
Steve Hi,
Not quite sure why you ask questions to a person who isn’t on these forums to answer but there we go. You could probably get hold of him via his website to ask such questions?
If you read back, it clearly says that the WTA were spoken to regarding EEESafe but have chosen not to support or promote it currently. Therefore, I would hazard a guess that Mr Alexander has continued with EEESafe without the support of the WTA or the forums of UKWhitegoods because to be blunt, although this might be the ‘premiere’ of forums within the industry, it’s a very small place in reality with probably only 50 or 60 regular, pro-active participants at the most (I am excluding those that simply log on to get a question answered then you don’t see them for a while).
Given that the WTA have already rejected Mr Alexanders advances, I believe it would be a pointless task for him to come here to try and promote something that a handful will desecrate when the trade is huge, hundreds / thousands of people involved with it that do not visit here either due to knowledge or just the way these forums are sometimes :rolls:
Kind Regards.
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Re: Any one know who this is
Good Afternoon,
In order to get a free Google Places / Maps listing, the advertiser needs to confirm the address by entering a code that is sent via snail mail to the address from Google. The delivery of this code can take a few weeks. This ultimately means that if any company has a maps or places listing, they can collect mail there. No one can simply pick an address and add it, it doesn’t work that way.
My guess is that the pin marker is slightly out and maybe the actual address is probably a virtual office address somewhere in the vicinity.
Kind Regards
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Re: Servicenet
Firstly, any person can visit Experian and request a basic or comprehensive credit report on any company for a few quid. That is not a WTA thing.
Secondly, thank the lord for that! We were getting fed up with the tons of calls from them per week asking if we could do service calls for them. On every occasion, we declined, as we dont work with engineers on a do now pay later basis 🙂
Kind Regards
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Re: 2014 Conference, March 7th, Coventry
Can we come? We could maybe have a 20 minute slot to promote both National Appliance Care (aka NAC Thanks to these forums) & TradeDesk?
😆
Re: NAC (ADVERT THREAD: IGNORE IT)
lee8 wrote:l see this being no different, l just hope the damage is limited to the owner of NAC and not its clients.
I really wouldn’t concern yourself to much about this. That’s for NAC Management to worry about? What I would say though is if NAC Ever closed its doors, it would do owing no engineer a penny. You do understand that as engineers pay NAC, then if anything, it would be the other way around 😉 :rolls:
DrDill wrote:Any one wanting to do this work from NAC has a choice, do it or don’t do it, I personally think it is set up to line someone else’s pocket, without the burden of customer service etc.
Hi DrDill,
Any business is formed to make money. That’s what a business does. I think it’s fair to say that Repaircare, 0800Repair, D&G etc all make money. NAC is no different in that respect but slightly different in other. By not Administrating the repair, it allows us to ensure the engineer keeps the lions share of any income, that’s what makes it different.
DrDill wrote:the big problem there is that when engineer arrives at customers house and the spends more time to add to the travel time and then the customer refuses to pay using the usual excuses, mums out, no cash in house, leave bill etc, NAC will probably say they wont charge you the £20, but the engineer has lost a whole load more than that
The same situation could be applied to a whole world of calls? When jobs are passed to Engineers, they have the opportunity to confirm everything with the customer, in other words vet the call before accepting it. If this situation were to occur, I assume it’s just one of those things but as long as it’s something that’s a rarity rather than a common occurrence, it shouldn’t be a problem. This situation could occur regardless of the job source, if anything, the loss is greater for an Engineer who would have captured the job by direct marketing as they have paid for the job in one way or another as well as lost time attending.
Lets also look at the same job, sent as an out of warranty via Repaircare or 0800Repair. What happens when an Engineer travels to the address to find no-one home? They take a loss?
Losses are inevitable and unavoidable in any industry, but again, as long as they are a rarity it shouldn’t cause a problem to the business as a whole.
DrDill wrote:Also NAC go on about parts markup, 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} on this and 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} on that, maybe so on a £4 element, but that only gives you an extra £4 profit on top of your £29,(£49 fee quoted) that’s not a big profit generator is it.
I’ve said in a previous post that looking at anything job by job could be deceiving you then miss the bigger picture. If you put that job with the next that’s lets say a Range Cooker timer clock change at £75 + Parts, you’ll then see that you get an average per repair. We have thoroughly researched, investigated & compared income at warranty rates with other companies against a whole range of job types etc and NAC came out on top every time. Obviously part mark ups vary between suppliers and engineers so that would need to be calculated per engineer personally, not as a general UK Wide comparison because one engineer might make £20 on a part whereas another might source it better, sell it higher and make more.
What we do know, is that the money made on parts by other companies is phenomenal. We would hazard a guess that in some or most instances, the bulk of their job profit comes from parts sales / mark ups.
DrDill wrote:Like they say suck it and see
That’s precisely it. No-one has anything to lose.
Regards,
John Cohen.
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Re: NAC (ADVERT THREAD: IGNORE IT)
lee8 wrote:NAC and others are charging for a product customers would not want to pay extra for, they get no added incentive for and would argue it is a cost the repairer should absorb, so u earn less for a job that potentially would have used you anyway.
I strongly disagree. Firstly, you cannot speak about undervaluing your product and in the next line accuse NAC of Over-Charging. The Service Charges quoted by NAC are higher than what many people quote to get through a door but also lower than what many people quote to capture a good, worthwhile customer, and that is why they lose so many potential bookings. Many consumers want something for nothing so they are the ones NAC Lose. The Charges are stuck to rigidly and it is reiterated to customers that there is no Free Callout, no Free Estimates etc.
Regarding advertising, many Engineers, Whitegoods / Gas or Electrical do not know how to advertise effectively. That does not mean they should be labelled as Muppets or Idiots. Marketing & Advertising online if done wrong or ineffective could be very costly before an Engineer throws in the towel therefore, although there are engineers out there who are able to invest time and money in to effective advertising, there are also engineers out there that wouldn’t know where to start.
lee8 wrote:Undervaluing your product is one of the major factures in failed businesses.
I agree. Please re-read above.
lee8 wrote:Using an expensive form of advertising and earning less from it will, as any business school will tell you, make your business doomed to fail.
I agree. To my knowledge, no business that obtains any volume of work from NAC has either paid for advertising or has failed. Therefore I put this comment down to being completely irrelevant to NAC.
lee8 wrote:NAC believes most repairers are idiots at running a business, to date if they are that busy, they maybe right.
Absolutely incorrect. A statement plucked out of pure air! Please re-read my paragraph above. Some Engineers are Businesspeople. Some Engineers are simply Engineers that like to do what they do best and fix things, again, no need to brand these as Muppets or Idiots.
The way you’re going with your comments, you might as well tell all Engineers to down tools if they are doing any volume of contract work. Please carry out some research and estimate the income from contract work that offer high volumes. Even throw in a few jobs from companies that are low volume, such as a job here n’ there but pay better rates.
While you’re at it, please carry out some research as NAC did earlier this year relating to potential income from carrying out work for other Work Providers that advertise for out of warranty customers and issue the job at a contract rate with no ability to make the profit on spare parts. Plus then add in the benefit and value of cash flow as no NAC Engineer waits 30 Days + To get paid.
When you have some figures, compare 10, 20 or 30 jobs, different appliances, different faults, some needing parts, others not, then compare income, like for like against these other Work Providers. If you take the time to do so, you’ll see that the income (Even after paying the Job Referral Commission) from NAC generates far more for the same work, like for like 🙂
Now it’s pretty simple to wrap this up from our end before we go on our Christmas break. NAC will not be used by everyone and that we’re well aware of. NAC might be disliked by some, that we’re also well aware of and trust me, myself included, no one at NAC is phased by some comments here. However, for those that do work with us, we do a good job generating lots of out of contract customers, Engineers are happy and no-one has ever left us after joining so we are clearly doing something good. For some, we supply a heavy volume, for others, a few here n’ there as diary fillers or top ups to current work loads, Engineers have the freedom to pause when they’re busy and go Live when they’re quiet so to much of a degree, they can get what they want out of it. Every engineer is different, some like the way things are, others like to try new things. It really is as simple as that.
A Merry Christmas to all and Kind Regards,
John Cohen
National Appliance Care[float=left:17f5b6t3]
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Re: NAC (ADVERT THREAD: IGNORE IT)
lee8 wrote:What i suspect is happening is a small 2nd tier contract coverage has been negotiated and NAC gets paid twice.
Hi lee8,
You are wrong sir. Guess again?
John Cohen
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Re: NAC (ADVERT THREAD: IGNORE IT)
canufixit wrote:
NationalAppCare wrote:
I’d like to invite you ‘canufixit’ to contact myself, Ade or Mick on Monday. We will happily set you up for a week and pass you jobs for free! As in not a penny! A free weeks worth of fully chargeable repairs, just before Christmas… On us!You will then be able to make an educated opinion on any value it might bring to you and you will then be able to make an educated and factual statement about NAC Based on factual experiences NOT based on ‘Heresay’ or comments made by UKWhitegoods Admin.
That’s a no thanks, I am not needing extra work, to busy running my own business, finding my own work on my own merits
don’t ,never had to take hand outs working for lower rates.
managed to pull it off for 28 yrs,like this.so I will stick to what works, and what makes me more profit which I will then reinvest in my own company,thanks but no thanks
canufixit
Hi,
Thank you for your reply. No problem and it’s good to hear you’re successful at generating chargeable jobs. Like most things, NAC will not be for everyone, but for those that it does suit is a huge benefit to their businesses.
I thought it would be apt that we offered you an opportunity to talk to us and see first hand what we do.
Regards,
John.
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Re: NAC (ADVERT THREAD: IGNORE IT)
kwatt wrote:So why did I have to answer some of the questions that you were evading then?
You haven’t. You have merely published nothing but theory and false facts.
kwatt wrote:You still have given us not a shred of proof that “John Cohen” even exists never mind that this (fictional) person ever worked at any manufacturer, for all we know he could have been the tea boy in the packing department.
You do not warrant any ‘proof’ of my existence. You are in no position to question or demand answers to anything from me. Please bare in mind that the majority of people that I have seen post here and in other similar ‘attacking’ style threads, post by a username and not that of a real name. It was my choice to sign my name, it’s also my choice to ignore your demands for anything.
NationalAppCare wrote:I’d like to invite you ‘canufixit’ to contact myself, Ade or Mick on Monday. We will happily set you up for a week and pass you jobs for free! As in not a penny! A free weeks worth of fully chargeable repairs, just before Christmas… On us!
kwatt wrote:Yes and that’s not a promotional offer at all is it?
No. Not at all. It was addressed to one of the posters so we could offer him / her an opportunity to experience first hand the work we produce and the way we work as currently, his statement regarding it being a ‘con’ is absolute nonsense. We cannot ‘con’ anyone as they pay for JOBS, not leads well after accepting them and in most instances, completing them, either way, well after they have collected the quoted Service Charge. I can not fathom for the life of me how we could ‘con’ any engineer. I believe by leading people to believe it’s a con, is simply your way of attempting to cause harm to the business. Let me stress this, it will not work. Week after week after week, engineers get work, engineers do the work and pay for the work, on time, in full and without dispute or complaint. That in itself and the fact that we recruit weekly is a sure indication that NAC is on the rise.
kwatt wrote:You complete and utter muppet Adrian, do you really think that we’re all that stupid that we can’t see through your little schemes, plans and idiotic claims.
Your obsession with Mr Welke needs addressing. You sound like a man who needs help about it, and quickly.
John Cohen
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