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Re: British gas
We do get asked quite often to do British Gas calls. We insist on payment up front for the labour by credit card & advise that we will not refund if the job is cancelled, even before we call. We have also been asked if one of their engineers (an ex employee of ours) could attend a call so we could instruct him on what was found so he could repair it in the future, we refused this request.
Regards
KRe: BIG BILLS
Brand new Whirlpool American side by side. Both doors damaged by delivery company. Insurance company coughed up over £1000 – a nice little earner. K
Re: CDSL
We don’t deal with CDSL but I am rather perplexed as to why this is being aired in a restrcted forum and not open for everyone to see.
This would then show all & sundry how CDSL are just like other manufactures & WP’s and are screwing their agents.
They try to portray an image of friendship & cooperation at meetings but they seem to be pretty underhand about these rejections.
Or is it verbotten to question this company openly?
Surely we should have a level playing field or battleground for all!!!
KevinRe: Bradshaw Group
Does this hotel happen to be Bristol jail & has the bit of cable got manacles on the end????
KRe: Whirlpool!
Ken,
His “E” mail is: Brian_Moores@whirlpool.comWhy not also copy in Alan Lee the Midlands Area Service Manager in case Brian is on hols.
His “E” mail is: Alan_Lee@whirlpool.com
Regards
KevinRe: Whirlpool!
Just to put the record straight “Wood” (He disgusts me so much I cannot use his given Christian name) is not the UK Service Manager for Whirlpool – That position is held by Brian Moores and he has been there for over a year now.
Wood has a made up position which was created this year, it involves in the main van stock & trying to catch out agents with high parts costs. He does not have a direct connection to Field Service & answers to Brian Moores.
To say the least he is making a right balls of it & continually gets caught out by the very agents he is trying fleece. The rumours are that this is a temporary position & he is hanging (I wish) by a thread.
He once had the affrontery to call me English when we were all at a managers meal to which I replied the fresh air suits you would you like to sample it.
He is a Prick!!!!!!!!!!!!!
Maybe an invite to Brian Moores or one of his field managers may be better received.
Regards
KevinRe: Large Capacity Washing Machine Required
The Whirlpool Dreamspace semi commercial front loader does have an element in it. I have one in my garage and use it on cold fill only but you do reduce the programmes available because of this.
KRe: Where’s kwatt
Under the proposed new migrant laws will Ken qualify as a benefit to this country when he tries to get back in?
KevinRe: British Gas…time to tell all
To add insult to injury we received a fax from B.G. this afternoon asking us to make a call on a Whirlpool. Of course I gave it a high priority despatch to the bin. They can get one of our exes to deal with it.
KevinRe: Whirlpool!
If you’re going to post on the subject of chargeback and set targets it would be reasonable to mention that quite a few who are almost achieving the figures are self admitting that they are fiddling to get there.
KevinRe: UK Whitegoods Meeting 4 – Feb 05
Actually John I think you’re being a bit greedy. 1 room apiece would do fine.
KRe: Brandt Review
We had a phone call today from Brandt to find our what was happening with a customer we called to on the 4th November.
Our answer – we have placed parts on order with you through Agora on 5th November.
What are the parts is their reply?
Our retort “YOU SHOULD KNOW WE HAVE ORDERED THEM VIA YOUR OWN SYSTEM”.
Unfortunately they are unable to track orders they have received they advise us.
To make matters even more farcical they put the blame on the agents for parts delays caused by themselves.
What an antiquated and chaotic operation they have & the sooner D&G dump them the better for all. K
