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Re: Problem with John Lewis JBLIWD400
As crazy as it might sound, I’ve decided to call up D&G. I’ve been paying for the policy for some time (a number of years) so I don’t want to waste that invested money. As I had a terrible experience the first time I called them up, I have requested that they ensure they deliver a better service. If they do deliver a better service then I’ll be happy and I’ll know whether to pull the plug on the whole thing soon enough.
Many thanks, RRe: Problem with John Lewis JBLIWD400
I think that I’ll have to lower my sights a bit… a Miele washer/dryer seems to be in excess of £1000. I’d like to go no higher than £650 do you think that’s a reasonable budget for a 2-bedroom house with no kids?
Re: Problem with John Lewis JBLIWD400
Many thanks Martin 🙂
So opt for a machine with a long manufacturer warranty (not provided by a third party).
What about Miele?Re: Problem with John Lewis JBLIWD400
Thanks Martin.
The last time I got D&G involved it took about 1 month to get it sorted. One of their engineers was under such time pressure he nearly had a breakdown and subsequently left the company having not placed an order for necessary equipment (a drain pump) which was necessary to repair my machine. 4 visits were required to get the problem solved which means 4 half days off work. To fix a washing machine.
So A) I wouldn’t really recommend a D&G warranty.
and B) I’d really appreciate it if some professional here could provide any kind of indication as to what the Drain indicator light error I’m experiencing might mean; Martin, thank you for your suggestion that it might be the main board. Do you think D&G or anyone would be able to diagnose further? If it is the main board and in the knowledge that the drain pump failed previously do you think the machine is on the way out and that perhaps I should just buy a new one with a good warranty?
Re: Problem with John Lewis JBLIWD400
So no one here can indicate what this error might be? Presumably this drain light indicates there’s a problem with the machine. It would be helpful if someone would please indicate what the errors might be. If they are likely to be expensive / lengthy to repair then I would probably replace the machine rather than pursue D&G with their terrible repair turnarounds.
Any ideas would be much appreciated. Perhaps Martin is not the only person who is kind enough to provide a little input?
