Hi Dave,
It’s heating and the other cycle we use is taking the normal amount of time. It’s just the express one that is taking longer but only the washing part of the cycle – the rinse/spin/drain part is taking its normal amount of time.
We tried turning it off at the wall over night and that seemed to work; it seemed like the cycle took the right amount of time but then the following day when I did the washing, it took longer again.
Sarah