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Re: American Fridge freezer advice
I purchased a Samsung RFG23 American Fridge Freezer in May from Curry’s. Beautiful machine with built in Ice maker. Never managed to get one single cube of Ice from it so far. Makes all the right noises but no ice. Engineers been out twice and it is now been diagnosed as, according to the engineers – ‘beyond economic repair’. £1600 worth of machine not worth repairing. I guess better to get a new one rather than tons of bits being replaced
Samsung is eventually going to replace it after several phone calls. Now they (Samsung) have no stock and Curry’s may have some in stock in two weeks but I’m not very hopeful. Nobody will contact me I have to call back in two weeks and see what progress there is. Somehow I can see this going on for a long time, I wonder if I will get Ice in my cider for next Summer?
As for customer service – don’t expect to much in the way of wanting to ensure you are looked after! I feel a Hashtag Samsung fail coming on if not fixed soon.
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