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Re: Hotpoint Aquarius WD440 W/D
I was given two choices by the woman at the end of the Hotpotpoint hotline. I can’t quite remember the full details but the choices were along the lines of:
1) For £99 I could get it fixed with a three month guarantee on the repair.
2) For £160 I could get it fixed with a 1 year guarantee. This covered a recurrence of the existing fault or any other fault which appeared in the year. It also included a free replacement machine if they couldnt fix it.
Both of these options were for labour only, because as you say, parts have a 5 year warranty. So I guess I took out some insurance against another fault (which could go either way given the seemingly questionable quality).
I’d agree that he should have had the parts, but I think the problem was because Hotpoint had obsoleted the control board and he didn’t have a Version2 board and associated extras. It sounded like most folk he saw already had he “upgraded” machine.
Hope that helps.
Re: Hotpoint Aquarius WD440 W/D
Just a quick update.
The machine finally packed in 2 weeks ago – flashed LEDs 1, 2, 3, and 4 and also the on/off LED and wouldn’t do anythng at all.
Hotpoint engineer came round and concluded it was the control PCB. Unfortunately the one I had is now obsolete so he had to order a new one.
However, that’s not compatible with the existing wiring harnesses (x2), so I needed them too….plus a new fan as well, since the existing (and perfectly working) one wasn’t compatible with the new cabling.
As mentioned on this forum a few times, the parts were all under guarantee, so it was a fixed price (£160) and guaranteed for 1 year.
Took around an hour to fit new parts + wiring and program and test board/ machine.
