TomC

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Viewing 5 posts - 1 through 5 (of 5 total)
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  • in reply to: PC Tool to “interrogate” an ASKO Washer or Dishwas #333906
    TomC
    Participant

    Re: PC Tool to “interrogate” an ASKO Washer or Dis

    Thank you kindly Mr Watt – I was hoping someone had managed to cobble something together

    Cheers

    Tom C. 😥

    in reply to: F&P 603 washer #146108
    TomC
    Participant

    Re: F&P 603 washer

    Hi eva_w,

    Probably too many options here for you – I’m in Sydney – If you like you can give me a ring tomorrow on my mobile 0418 255 012 and I may be able to nut it out a bit quicker.

    Hope this helps….

    Cheers

    Tom C.

    in reply to: F&P 603 washer #146102
    TomC
    Participant

    Re: F&P 603 washer

    Hi eva_w,

    Lets keep it simple – I think its unlikely to be the control module, as you are still getting it to fill on cold. Have you checked there is water to the hot valve?

    If not – turn tap off and unscrew hose from hw valve – hold end over sink and turn tap on to check its ok.

    On the toss of a coin I wold think it is a failed valve – and as its still under 12 warranty I think I would be making a a call to get the service guy back.

    Make sure to check your invoice to ensure the valves were actually replaced. If the call was carried out by F+P they would have a computer record of it which you could check over the phone.

    Hope this helps

    Cheers

    Tom C.

    in reply to: AEG Lavamat 57700 dryer not drying prop…. #145429
    TomC
    Participant

    Re: AEG Lavamat 57700 dryer not drying prop….

    Hey Mr Penguin,

    Your info gratefully received – and the info will certanly make the diagnosis a lot easier. I’ll let you know the outcome.

    Cheers

    Tom C.

    PS – Should’nt you be in bed by now 🙄 🙄

    in reply to: A New Trend In Ripping Off Repairers #143166
    TomC
    Participant

    Re: A New Trend In Ripping Off Repairers

    Hi – Just passing through. It just goes to prove what a small world it is. Here in the land down under, several manufacturers have gone (and going) down the franchise path. Average cost with van is about $85k.

    All service comes through the main call centre and is then allocated to the appropriate technician. The technician is usually paid a flat fee – no matter how long the job takes. The fee is the same for warranty or charge work and no profit on parts as these are supplied by the manufacturer.

    The tech now has to cover the labour warranty on this repair – so if a repeat call is required, for whatever reason, unless you can convince the customer it is chargeable – you cover the cost. If you decide that the call should not attract a charge (customer fault etc) there is every chance that the call centre will decide that there is no reason they should miss out on a chargeable call – and will charge you their normal percentage of the fee – even though you have not charged the customer.

    Better stop now – I can feel a dark cloud moving over…..

    Cheers

    Tom C.

Viewing 5 posts - 1 through 5 (of 5 total)