[vendee]

Hi Don, thanks once again for your helpful advice. The image you posted above does seem to show only 2 partitions in the freezer section but it also shows only 3 shelves in the fridge section when there are definitely 4 on mine. I read the manual from the link you gave and page 10 does explain the purpose of these partitions very well. However on page 11 of that manual it clearly shows the freezer section having 4 drawers and 3 partitions (item 10 on diagram) so I do seem to have one glass partition missing.

[vendee]

Don, thanks for that. You obviously have access to the “parts manual”, which I don’t but you said that page 10 of the “instructions manual” mentions the spacer function. I can’t find anything like that in the instruction manual that came with the appliance or the online version on Hoovers website.

[vendee]

Sorry, its the Hoover HMNB6182X5KN. I didn’t quote it before because it was really a generic question about the purpose of glass shelves/dividers in freezers.

[vendee]

I emailed Hoover on Tuesday. They replied within the hour asking for the serial number which I then gave but they haven’t got back since. I’ve now got problems with the temperature control. It was getting far too cold but I’ve now discovered that my 1-4 temp range is running backwards to what is in the manual and to what I believe is general convention. The manual states that 1 is warmest and 4 is coldest but on mine its the opposite.

[vendee]

Ok, an update in case anyone was interested. I issued proceedings in the Small Claims Court. Currys initially defended the claim (incidentally, that was the first time they had responded to me). They denied that Beko had attempted to repair the appliance three times. They admitted that they had received my two letters but hadn’t replied to them. They also said they had no record of a webchat conversation I had with them. I provided the email confirmations of the three Beko visits. I also provided the email transcript of the webchat that they had kindly sent to me. Faced with this, Currys decided to settle out of court, refund the purchase price and also my court fees. They did insist on sending out one of their own technicians to confirm the fault and that it hadn’t been caused by misuse. The technician confirmed that the temperature sensor was operating out of range. He said the sensor was integral to the unit (as Dave had suggested earlier) and wouldn’t have been repairable in any case. So I’m waiting for Currys to collect the Beko and I’ve ordered a different appliance…. from a different retailer. Thanks again for your help and in particular to Tubafan for his heads up on the Consumer Rights Act 2015.

[vendee]

electrofix wrote:the sensor is not in the lamp and dont let them tell you otherwise. all that is in the lamp is the control to tell the board what temp you require. it does not measure the temp

Dave

Yes you are right. I’ve just took the old assy to bits wondering if there was a thermistor in there but as you say, its just a rotary selector. It begs the question why they did not change any thermostat or thermistors in the appliance…… unless it is too difficult to get to. It doesn’t matter now, I’ve had it with Beko and their abysmal service. I’ll be purchasing a different fridge-freezer and the retailer will be pursued for a full refund on what was essentially a new appliance.

[vendee]

Update on this….. the Beko nominated technician visited yesterday (for the 3rd time). He replaced a control board and also the thermostat, which it appears is part of the LED light/Temp control selector assembly. I sensed that the technician knew he hadn’t fixed the problem and indeed it seems worse now with -12 degrees recorded in the fridge. The retailer (Currys) never responded to my letter of two weeks ago so I’ve just sent a recorded letter notifying them of my intention to start action in small claims court to recover the purchase price and disposal of defective Beko.

[vendee]

electrofix wrote:from what i can see on the tech the unit has 2 sensors that feed information to the circuit board

one is in the freezer
the other may be foamed in at the back of the fridge. to access the engineer will have to cut a hole in the insulation at the back of the unit, replace the part and re apply the foam

as for the light you could not put a sensor in the light as the heat from the lamp would upset it

Dave

Thanks Dave. I wonder if the second engineer thought the problem was with the rotary temp control dial itself. He deffo said no need to empty the freezer as he would only need access to fridge temp dial/light assy. The original engineer said he was ordering a circuit board. I think one of them has got it wrong. The promised call from the Beko manager never materialised. I’ve had good experiences with Beko appliances in the past but after this I won’t be buying another one.

[vendee]

tubafan wrote:If it’s not fixed on the first attempt and is under 6 months old I believe you can tell the retailer that you want either a replacement or refund – https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act#how-long-do-you-have-to-return-a-faulty-product

Thanks for the link…. it was very helpful. I’ve now written to the retailer asking for my money back as per the Consumer Rights Act 2015.

[vendee]

electrofix wrote:to answer you question

no the thermostat is not in the light. all thats in there is a component to feed back to the board which temp has been set

have you tried complainig at Beko. you could always sling some mud on social media

Dave

Thanks for your reply. Is the board which contains the thermostat accessible through the light in the fridge? The first engineer accessed the main board by removing the back panel in the freezer. The second engineer said there was no need to empty the freezer next time as access was through the temp dial/LED light in the fridge. Is the fridge thermostat on its own board located in the fridge? I don’t know who to believe.

As for complaining to Beko…. every phone call involves 60 minutes on hold. Then the person at other end seems to be working remotely and says he/she can only apologise. A Beko manager is supposed to be calling me today but I’m not holding my breath. I’m now looking at legal redress but that must be taken against the retailer and not the manufacturer.

[Author]

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