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There’s lots of parts available still. It was down to cost but not after seeing this! Shopping around.
Re: Samsung RS20CCMS Broken after 2 weeks!!!
Well it is fixed now!
The engineer took the bottom panel of the inside of the freezer off and it was encased in ice behind it. He steamed that off. He then took off the top panel where the fan is and we both saw the problem! The plug for the bottom heater had not been plugged in when it was made at the factory!!!
The engineer was so shocked he took a photo of it! LOL!!!
So hopefully it will be fine. Incidentally, he said that the Samsung machines are generally no worse than any other machine for problems and that the RS20 models have less to go wrong in the first place. It wouldn’t put him off buying one though.
Vidfletch
Re: Samsung RS20CCMS Broken after 2 weeks!!!
I think the 28 day policy is only in-store. The do anything to stop you getting your money back though.
My Dad had to go through WHICH to get his broken Panasonic DVD Recorder back that they had for 6 weeks to repair at a cost to them of £147 on a £170 machine! It would have been easier just to give his money back and let him buy another as he wanted to do. The rudeness and arrogance of the shop staff was staggering!
The engineer is on his way to see the Samsung as I write. Hopefully it will be resolved.
Vidfletch
Re: Samsung RS20CCMS Broken after 2 weeks!!!
We bought it from Comet on-line. I contacted Samsung as it has the 2 year warranty.
I am sure you are aware that Comet are an atrocious company to deal with but they were the only company that had it at the time at that price. Unless it turns out to be completely knackered I wouldn’t approach them.
Vidfletch
