John Lewis Appliances

We specialise in finding spare parts for many brands, John Lewis appliances being one that we have a long relationship with and have been supplying spare parts for John Lewis branded appliances for over a decade.

We want to help you and help you to find the spare part/s you need correctly the first time, every time.

The better the information you can give us, the faster and more accurately we can assist you.

John Lewis has had products made for them by AEG/Electrolux, Smeg, Ilve, Daewoo and more so it really is vital that we have the right information to help you find what you need.

Often model number, especially on instruction books etc are of no use in tracking spare parts, those will often not even yield any results at all

Key Information

There are two vital bits of information for most John Lewis appliances, the model number which is often critical for most all and often the PNC, product code or serial number depending on what machine it is.

The model number puts us in the ballpark, sometimes nails what the product is but for most you will need the PNC/product code.

This is required as, even on one model number, there can be numerous versions using different internal and external parts so, the only way for us to get it right for you is to have that information.

Warning: While many John Lewis appliances look the same, as they have the same design or style, that does not mean that they are all the same at all and care must be taken even if you see a model that looks like the one you have that does not mean it is the same or that the components that are used are!

It is absolutely essential to identify the model and service numbers etc of the appliance that you have or you can run a very high danger of getting incorrect spare parts!

Requesting Spare Parts

The best, fastest way to find out about spare parts is by email.

We know that some people are sceptical and perhaps don’t even like using email and would rather use the phone but, on the phone, we cannot send you images, links to parts and you can’t send us images of rating plates etc. So whilst it’s technically possible over the phone to get some parts, it is not as accurate, not as fast and not as convenient for you.

Email is just a better way.

Sending us an email to request parts or sending us an image of the rating plate of your appliance is simple, just click this link to do that or the email button to the right. Just let us know what product it is and what you need for it. We’ll do the rest from there for you or let you know what additional info is needed. We will get back to you quickly, always. Where we can we will offer any choices, compatible spare parts etc along with any advice we can give. It really is that simple.

Finding John Lewis Model Info

Normally these are the most common locations that you will find the model information on most John Lewis products as well as product codes, serial numbers and so on for each appliance.

Don’t trust handbooks, user guides, websites and so on as many models, even though they look identical or almost the same can have completely different parts in them. The only reliable place to get the info needed is from the rating plate.

John Lewis Washing Machines For most washing machines you will find the full and correct model number on the rating plate that will normally be inside the front door on a small sticker or plate or behind the filter flap on some, it can vary but it’s always normally accessible easily. The more information you can give us from there in terms of model, serial, service and production codes, the faster and more accurately we will be able to find parts for you.
John Lewis Tumble Dryers Much like washing machine models, the information is normally easily accessible inside the door, sometimes in other places but this is rare.
John Lewis Dishwashers Again, always easily accessible and almost always around the door so that you can access this information easily. Most dishwashers will have the model number around the door lip. When you pull the door down, around the edge where it’s usually on a plate or stick but can be stamped on the stainless feel inner door as well. On there you’ll also find any serial number, product code or service number and so on, the more of that we have the faster and more accurately we can find parts for you.
John Lewis Cooker Hoods Things get harder here as the information will often be inside the cooker hood. For most cooker hoods the model, product code and serial information will be on a small sticker on the inside of the hood. If you remove the grease panel filter/s and look up inside the hood you should be able to see that reasonably easily on almost all of them. You might need a torch to see it and do be careful as there can be unfinished sharp edges on some models. That’s the only place that you will get the actual model of the hood you own usually, instruction or handbooks are notoriously unreliable for this as they cover many models and all too often much will not be applicable to the actual model you have in regard to spare parts, filters etc.
John Lewis Ovens And Hobs On most ovens and cookers you will find the model number, product code and serial number on a plate around the door opening on a small plate or sticker around the edge where the door fits to and either the info from there or a photo of it should allow us to track down the correct parts for you. For almost all built-in hobs the only place that you will reliably find the model number and any serial and production codes is on a label, sticker or plate on the underside of the unit. This means that somehow, you need to get to the bottom of the hob by often removing a drawer or oven installed below it in order to access that information. And, that information is often absolutely vital in ensuring that you get the correct parts, guessing or trying to use sizes for most parts won’t work at all.
John Lewis Refrigeration On most fridges and freezers you’ll find the rating plate on the left-hand side of the inner wall around about the lowest drawer in the unit. On there will be a sticker or plate with all the model, serial and production code info that we’ll often need to find parts, especially where there are multiple variations of a model. For fridge freezers it is the same only it’s virtually always in the fridge, near a salad drawer. For American fridge freezers, the info plate can be in other places but invariably it’s in the fridge section somewhere.

Important Information

To get to the part number is the most important thing to be doing as, from that you can then cross reference, find any alternative parts and so on as well as ensuring the part you get is correct.

Keep in mind that many, many spare parts are about the same size, look the same but this does not in any way mean that you can fit any as the differences are often slight but, means that they are not interchangeable. So, following the path here from the model but more the product code and to the part number is the only way to ensure you get the correct spare part for your appliance.

There are often scores of versions of a single part, things can change and it can be very confusing, we’re here to help you through that and to prevent errors.

Guessing, using images alone and ordering because parts look like what you need, trying to measure things are by far and away the most common reasons that people get parts wrong. Please don’t do this as it’s hassle and cost you don’t want or need, it’s better to take the time and do it right the first time than try to fix it later.

All the more so as some parts will regularly change some parts meaning that they may not look exactly the same as the original part so it is vital to follow the path as explained or, you run the risk of ordering incorrect parts and, we don’t want that so please check and/or ask if you’re even slightly unsure.