Any feedback on ISE10 models yet?

[admin]

Just on the point of ordering a Miele washer and condenser dryer however am also thinking about the ISE10 machines, one of the reasons being the cost of repairs for the Miele after the 10 and 5 year warranty’s have run out, another being the support that would be available for the ISE from the local(ish) installer (South Kent) and through this forum (wasn’t too impressed when I called Miele for some pre sales info!)

Things putting me off at the moment are the lack of any user feedback and any track record for the machines.

So……is there any user feedback on these machines yet or is it still a bit early? Not sure how long they have been on sale.

Would be interested in ease of use, noise, quality of switches etc.
For the dryer also how well they keep the moisture out of the room?
Thanks
Gary

[kwatt]

Re: Any feedback on ISE10 models yet?

Hi Gary,

The feedback we’ve had so far from anyone that’s used the machines is that they are superb, quiet, efficient, fast and very easy to use. We’ve not had one negative comment.

The track record is that these machines are made in Sweden for us by a company called Asko, if you look around you’ll see loads of info on the net about them but, in short, they’ve been around a long, long time and the machines will generally last >20 years easily in domestic use.

All the controls are tactile and extremely easy to use as well as high quality. I think Penguin installed one where the lady that now owns it was well impressed with the sheer ease of use and that’s the reaction and feedback we’ve been getting. Bazza had a customer that bought the dryer and was so impressed she bought the washer to match it!

The dryer will produce virtually no moisture to the room but, like any dryer including a condenser one, it does need air to “breath”. If you box it in and there’s no cool air to draw in then you can get a little condensation. Same in a very cold room, hot machine in a cold ambient temperature will generally produce some moisture. That said, normally in most normal kitchens and situations, no issues.

HTH

K.

[admin]

Re: Any feedback on ISE10 models yet?

Thanks for the feedback.
I was interested in the moisture thing as I have never used a condenser before and I had read that some could steam up the room quite badly.

One other thing 🙂 Is the washer door designed to carry the weight of washing when it is open allowing you to use it as an aid for getting the washing in and out or do you need to be a bit more careful than that?

[kwatt]

Re: Any feedback on ISE10 models yet?

Hi Gary,

Any condenser dryer (and most dryers really truth be told) will do this if the room is cold or airflow restricted. What we often see is the machines totally boxed in which is highly inadvisable but, so long as there’s air at the back as well as the front you shouldn’t have an issue with it as this is the more common thing to come across, kitchens cold enough to cause an issue are a lot rarer.

The reason on the airflow thing is that if there’s no cool air to draw on then the air inside the dryer just gets hotter and hotter. Most will still work but some, White Knights are famed for it, will hit the reset stat as the internal temperature rises and cut out. You can, on some condenser dryers, get a little puddle of water at the front in use due to this, it’s just condensation due to this effect and what causes moisture in the room as the ambient temperature rises.

Most people will see this as the windows steaming up and when you see in an instruction book the term “ensure adequate ventilation” it often means just this, open a window a little to allow cool air into the room or that there may be a shortage of cool air to draw from.

The simple answer is to have a decent amount of cool air to draw on and then the problem simply won’t exist. That can be as easy as not having a backing to the unit space where the dryer is installed, it doesn’t have to be totally free-standing if you see what I mean.

The door on the washer is designed to sit a full load of clothing on. It’s totally from memory, but I’m sure I recall reading somewhere in the technical data that it could take about a 75Kg loading but don’t quote me on that figure. But yes, you can sit a full load of clothes straight out the machine and onto the door with no issue at all. The idea of it is exactly what you’re thinking, it’s somewhere to site the laundry as it comes out so you can sort it out as you like without dumping it into a basket or on a dirty floor.

HTH

K.

[admin]

Re: Any feedback on ISE10 models yet?

Starting to consider this more seriously now although a bit more than I was going to pay.

Been trying to find some decent photo’s to get a better idea of what the machines look like and came across these:

http://askousa.com/laundry/controls-W6222.htm

http://www.asko.com.au/_images/products … byside.jpg

http://www.asko.com.au/_images/products … 12Cjpg.jpg

http://www.asko.com.au/_images/products … 6222WH.jpg

Are these pretty much the same machine cosmetically at least? Apart from the missing outer door on the washer.

It would be useful if you could get some detailed specs on the website. I think this would help sell the quality of the machines. I’m assuming that the washer has a stainless outer drum and iron counter weights etc…things you associate with the Miele machines.

Also some better high res photos would be good. Seems to me one of the best things about the new ISE machines is their looks! I think they look far better than the Miele machines. My wife definately thinks so anyway.

Thanks for the advice so far although a couple more questions 😛

Would the price include removal of the old appliances?
If I order through the web do you refer my order to a local dealer to deal with?
How long does delivery take at the moment?

Thanks
Gary

[Penguin45]

Re: Any feedback on ISE10 models yet?

This may help, Gary:

Mrs Emsleys’ pre-production machine (production version has the graphics).

She’s pleased as punch with it and commented that the controls were sufficiently intuitive to use that her teenage daughters would be doing their own laundry from here on!

Having delivered three so far, I can vouch for it being built like a tank. I have to deliver one into a basement tomorrow and I’m not looking forward to it 😀 .

Penguin45.

[bazza500]

Re: Any feedback on ISE10 models yet?

Yep, as was mentioned I have sold a dryer and washer and as Penguin says these are built like a tank.

As we were carrying the dryer in my delivery driver asked ” is this the washing machine?”

It is early days no doubt, but the build quality is next to none and this is backed up with a 10 year guarantee. What do you have to lose?

Guarantee wise you couldn`t get better. The person who sells you the machine will be the same person who repairs it. No call centres, no long waits in a queue and a repair within the week at the worst.

To be honest when the first ISE machine came out I was sceptical to sell it as a retailer and repairer, but the back up and technical support is second to none and for this reason, after 15 years business, I have no reservations about recommending ISE machines to anyone. I know this sounds like an advert but I have absolutely nothing to gain from you buying an ISE as opposed to a Miele. I am only giving my honest opinion from my experience.

Barrie

[kwatt]

Re: Any feedback on ISE10 models yet?

Hi Gary,

There’s a bit of a story here…

Well it turns out that due to an error somewhere that we have ended up with a batch of 1400rpm AAB machines and not the 1600 AAA ones, they should be here soon again.

The difference is the spin speed obviously, you lose the super rinse function, auto wash and some spin options. And, that’s it really. The control panel is almost identical to the first link only instead of the extra rinses we have the delay timer there.

Cosmetically virtually identical to the pictures posted but, until we had the final production machines, it was not possible to organise photos although this will happen soon.

Now for the good news…

The model that we have in stock is £100 cheaper for the moment but, it’s proving popular. This means we may well keep it on as a permanent model if we get enough demand for it but as yet it is not available online, it’s through the dealer network and direct only for now. And, how long the offer will last is not set in stone, hence we’ve not been making a big noise about it.

Those are from stock and can be with most people within a few days at most normally.

The full spec AAA machines, we hope, will be available again next week but we’ve yet to have final confirmation of that.

However, to give you an idea of just what the difference is between 1400 and 1600 spin machines and that oh so valuable “A” rated spin, here’s an article I wrote a while ago on the subject. The water extraction charts that I rebuilt recently are from Asko’s figures correlated with some more I managed to unearth recently. As you’ll see, in real terms, there’s little in it really.

I’ll put my tin hat on, brace myself for the rebukes from Miele fans and say that, in my opinion, these are better built, better performing, better looking and a whole lot easier to use than a Miele. Any more “Noddy” as I say and it’d be one dial and an on/off button, but that’s not possible if you want the options, but the machine does all the hard work for you. 😉

The reality is that both ISE10 and Miele are very good machines and of that there is absolutely no doubt. If you want a machine that’s unburstable and will go on for, probably, decades without fault then either will do that. I just have issues with Miele and their restrictive servicing practices and spares pricing policies plus, I don’t think they perform nearly as well as the ISE10 on wash results, certainly on paper they don’t. There’s no Miele that can touch the ISE10 A+ energy use and deliver a wash in just over an hour, a Miele will take two hours or more as most do these days.

Miele also don’t go to the lengths on the environment, but that’s another story and I don’t want to kick them too much lest my tin hat fall off. 😉

HTH

K.

[kwatt]

Re: Any feedback on ISE10 models yet?

gmoorc wrote:It would be useful if you could get some detailed specs on the website. I think this would help sell the quality of the machines. I’m assuming that the washer has a stainless outer drum and iron counter weights etc…things you associate with the Miele machines.

Sorry Gary I missed that bit. 😳

Yes, stainless inner drum and stainless outer tank.

Metal shielded bearing seal, bearings and case designed to last for a minimum of 20 years. The bearing case and bearings are actually the same as used in a Volvo road train, big truck thing, and they use it with a minimum of 1 million kilometre MTF (Mean Time till Failure) as the Swedes said to me, they think that’s adequate. 😉

Iron counter weights on all machines as that’s recyclable.

Powder coated case, not painted (like a Miele ;)) as that is far more durable and keeps it’s looks longer. Doesn’t crack, doesn’t peel and can stand being thumped, bent and all sorts of abuse. So rust, not an issue.

I could go on all night. 😉

K.

[admin]

Re: Any feedback on ISE10 models yet?

I’m starting to get the impression that your a little bit enthusiastic about these machines 😆
Interesting article on the spin speeds.
Thanks to all for their feedback.

The 1400 model sounds good however the super rinse on the AAA could be worthwhile as one of the family has eczema. Don’t suppose you can give a clue about how well the machines rinse on normal rinsing and what the auto wash feature is 😕

Also I’m assuming there is some commitment to carrying parts for the next 20 years or so? Just in case one does actually break down at some point 😉

[Martin114]

Re: Any feedback on ISE10 models yet?

Hi Garry, I have an ISE10 1400rpm machine myself and can say with absolute confidence that it is a great machine to use.
Its performance is very impressive and gives great results in all respects.
It also does it in half the time that most other machines take, and is a lot quieter than my previous LG machine.

[kwatt]

Re: Any feedback on ISE10 models yet?

Hi Gary,

Yeah, you could say we like them, just a little. 😉

On the detergent/skin irritation thing I wrote this a while back and should explain a lot and, I hope, offer some help.

My kids have eczema and I’d have no hesitation at all in using it “out the box”.

That said, although I’ve still to confirm it and make sure it works, it is theoretically possible to re-program the 1400 to have the super rinse instead of the delay timer. I can’t be 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} as I’ve not done it yet but it looks as if it can be done. What can’t be done is the button or graphic changed to reflect the new function.

Auto wash basically uses the various sensing ability to sort the wash out for you. Personally I prefer doing it myself, but it’s a function I’ve not explored in-depth to date so I can’t be totally definitive on it as yet.

Usually the Swedes have spares available for about 30 years as they think that’s okay. Beyond that you have to rely on what’s been stashed away, just in case. But I reckon that’s pretty reasonable.

K.

[candyking]

Re: Any feedback on ISE10 models yet?

Hi Garry , just a wee bit to add to the above, i just sold my 18 year old Asko washer to someone who needed a quality machine a couple of months ago and couldn’t wait till ISE 10 came into stock.

I am now running a 10 year old Asko as my new machine , it runs like a watch and don’t expect to have to touch it for years , this despite doing around 3 loads per day.

With regard to the tumble dryers my Asko dryer produces no condensation at all on the kitchen door glass , however my previous Philco condenser dryer from day one had the door running with water no matter what the outside temperature .

The dishwashers are just about bulletproof too, the weight of these is comparable to some washers, and not because they have a block of concrete bolted to them . it’s all solid steel .

Hope this gives some reassurance on the quality and durabillity of the ISE 10 range of appliances , one thing you can’t get from the pictures is just how tactile these appliances are and the great feeling of quality you ged every time you use the machines.

[admin]

Re: Any feedback on ISE10 models yet?

A very informative and logical article on skin irritation. I imagine the main manufacturers must be chomping at the bit to try and communicate some of these ideas to the public however as a commercial entity they could be seen to be trying to promote sales at any cost. Especially as there is medical opinion to say otherwise.
At the end of the day I guess I need to try both standard and non bio and see what the difference is for us personally.
I see your point as regard to rinsing and skin complaints however.
We did make the switch to non bio, however I still use bio for my own shirts etc as I want to keep my friends 😆

Thanks Candyking. Very useful feedback, especially on longevity and the quality feel of the appliances.

I’m pretty much sold now. Not worried about the teaspoon difference on the spin speed, or the auto wash to be honest. Just thought the extra rinse may have been worthwhile however it’s hard to know where to draw the line on features.
I expect the standard rinse will be far superior to the 10 year old Philco we have at the moment.

[kwatt]

Re: Any feedback on ISE10 models yet?

Hi Gary,

Most of the manufacturers seem not to care in all honesty with most offering little or no information on the subject, even in technical notes. I had to go out and find out for myself from the detergent manufacturers and medical organisations mainly although a few manufacturers can and do help where possible.

If you want to try something different, environmentally friendly and cheap you could try Aquados (http://www.simply-washing.com) and use the code “ECOCLEAN” at the checkout for 10{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} off. I’ve not published that one yet as I only just got it.

The standard rinsing is very good and I don’t have an issue with it but we realise that some people may like the ability to use an extra rinse function. Saying that, if you do find you need it it’s usually after the wash comes out so it’s probably just as easy to put them on another rinse and spin as to guess up front.

HTH

K.

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