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Re: Any feedback on ISE10 models yet?
OK. The deed is done 🙂
Should have an ISE10 washer and dryer with me sometime next week fitted by my local installer.
I’ll try and give a laymans feedback in a few weeks time.Thanks to all for the advice and for answering my numerous questions.
Main things that swung me from the Miele were:
Similar (Sorry Ken…better 😛 ) quality and longevity.
Much shorter main wash time.
Delivery, installation and support from a local installer.Order process was nice and painless apart from a call from my credit card security team who thought I was spending too much money 😯
Re: Any feedback on ISE10 models yet?
gmoorc wrote:I’ll try and give a laymans feedback in a few weeks time.
Thanks gmoorc. You are more than welcome to the advice.
That would be great, we actually like to hear back from people as it helps us massively with the machines. Let’s just say that we listen to the people that use them. 😉
Sorry about the credit card people but there’s not much we can do about that one for you. 😕
K.
Re: Any feedback on ISE10 models yet?
kwatt wrote:
gmoorc wrote:
It would be useful if you could get some detailed specs on the website. I think this would help sell the quality of the machines. I’m assuming that the washer has a stainless outer drum and iron counter weights etc…things you associate with the Miele machines.Sorry Gary I missed that bit. 😳
Yes, stainless inner drum and stainless outer tank.
Metal shielded bearing seal, bearings and case designed to last for a minimum of 20 years. The bearing case and bearings are actually the same as used in a Volvo road train, big truck thing, and they use it with a minimum of 1 million kilometre MTF (Mean Time till Failure) as the Swedes said to me, they think that’s adequate. 😉
Iron counter weights on all machines as that’s recyclable.
Powder coated case, not painted (like a Miele ;)) as that is far more durable and keeps it’s looks longer. Doesn’t crack, doesn’t peel and can stand being thumped, bent and all sorts of abuse. So rust, not an issue.
I could go on all night. 😉
K.Hi, here I am. One of Miele’s fans. When I first used a Miele washer and dryer, I was very impressed with the quality of the wash/dry performance, the overall quality and the easy to use controls and I knew these are what we want in our house than anything else. And in contridiction to what Kwatt says, Miele machines aren’t painted, they are enameled with Vitreous enamel ( yes the sort of stuff, good baths are made from). It withstands chemicals, acid, stains. its lightfast, wont scratch, chip, flake or peel and wont ever corrode. The enamel is guaranteed for life of the machine not to do any of these things I mentioned here. The quality of Miele machines is sky high, Miele have also been going for a lot longer than Asko they know what they are doing better 😉 . Miele practically invented the washing machine we know of today. They are also very eco friendly, and as for style, beauty is in the eye of the beholder, and they are designed to perform rather than be on the catwalks of Milan! 😉 😆
Miele are absolutely awesome machines, say what you want, but I swear by them. Hope this helps 😆I even had an email from Blackwell & Denton of York, and this is what they told me: MIELE IS THE SUPRIOR MAKE IN ALL MAJOR GOODS IN THE MARKET. THEY PRIDE THEM SELF IN PRODUCING THE BEST QUALITY AND PERFORMING MACHINE ON THE MARKET. NOTHING COMES CLOSE TO A MIELE PRODUCT. WE HAVE NEVER SOLD A BETTER PRODUCT THAN MIELE, WE BELIEVE MIELE IS THE BEST MONEY CAN BUY. Says it all really 😉
Adam , (17 year old graphics design student).
Re: Any feedback on ISE10 models yet?
Are you sure your not employed by Miele Adam as you sound as if you copied that from a press release? 😉
I did say that Miele were good machines if you read back.
I also said that they were not as easy to use as ISE 10/Asko and, since I’m assuming that you’ve never used one of the new ISE10’s you can’t compare whereas I can.
Miele didn’t invent the washing machine by a long ways and how long a company has been around is no guarantee that they are better by any stretch. In fact it can often indicate that they are stuck in their ways.
But when a £550 Miele machine needs a motor or PCB it’ll cost you £295, plus VAT and fitting… which you can ONLY get from Miele at whatever they choose to charge.. that says it all really. 😉
K.
Re: Any feedback on ISE10 models yet?
Hardly says anything other than they have not seen an ISE10 machine. Whilst its easy to praise a product that you have experience of selling and servicing, it is not however prudent to denigrate a product without the benefit of hindsight. As a company that has a number of 20+ year old Asko machines on my patch and one that concedes that Miele make a fine product, perhaps we should wait and see. You have also to look at the overall package as well – ease of repair, cost of spares, speed of service, environmental issues. A point perhaps worthy of noting is that those companies that sell the ISE machines are truly independent, they can sell what they like, their company depends on recommendation and reputation not manufacturer support.
Re: Any feedback on ISE10 models yet?
adamhornsby wrote:Miele are absolutely awesome machines, say what you want, but I swear by them. Hope this helps 😆
As I have already ordered my machines….not really 😕 😆
To be honest after spending weeks researching which machine to buy I had 95{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} made my mind up to buy the Miele machines before starting this thread because as I could see it there was no competition.
I wanted something that was going to last as well as perform and there seemed to be no alternative.I must admit that I have based my decision on the ISE machines having similar engineering standards to the Miele’s…maybe a little bit worse…maybe a little bit better but similar to the point that breakdowns should be equally rare and lifespan again very similar. And for that I have relied on the feedback from this forum.
(I’m not naïve enough to think that either brand would never break down in the first few years or even months)
If I’ve got that bit wrong then the rest of this post will be a bit pointless 😳
Once that point is taken care of it came down to the following:Main wash time – My wife nearly had a fit when I told her that modern machines take nearly two hours for a normal cotton wash 😯 The much shorter A grade wash time is a huge selling point in my opinion and was one of the main deciding factors.
Support – I was going to get the Miele’s from a local independent however the ISE machine goes one step further by allowing the local supplier to also service the machine if necessary. Big plus here would hopefully be a quicker turn around in getting the machine fixed.
Appearance – I realise that this is a matter of taste but I just like the look of the ISE/Asko machine more than the Miele’s. One of the reasons for me looking again was the reaction from my wife when I showed her the Miele machines.
Don’t see why appearance has to be at the expense of good design although time will tell.Warranty’s – Got a much better warranty on the dryer.
It also seems like the Asko machines have some unique design points although I am no expert.
Think I read somewhere that the door seals directly to the outer tub negating the need for a large flexible door seal? One less potential point of failure? Don’t know if this is the case with the ISE machine? Please correct me if I’m wrong on this.
I like the idea of being able to use the outer door as a shelf. A very simple but highly useful idea!Anyway I should hopefully be able to give some user feedback, good or bad, very soon.
Cheers
GaryPS Don’t have an axe to grind either way. Just saying how I came to my own personal conclusion 🙂
Re: Any feedback on ISE10 models yet?
I was going to buy an Ise machine, I live in London and the only London agent listed on the ISE website is in Chiswick London W4, I rang him and he told me he no longer deals with ISE but would not give a reason why. The two next nearest agents were both outside London, one in Watford and one in Beckenham, Kent, I rang the Beckenham branch and spoke with a very helpful and seemingly knowledgeable guy, he was happy to sell me the ISE but then to my surprise reccomended I opt for a Siemens or a Miele as he doesn’t rate the Ise machines stating nearly all that they have installed to date have had faults requiring a call out, bewidered and confused I have opted for the hopefully safer route of a Meile Prestige Plus which arrives tomorrow.
Can you tell me who the dealers were, even by PM or email please as that is entirely incorrect.
There are more than a few machines in London and I can assure you that no dealer has had every one faulty, that is just a lie, plain and simple.
Sounds more like they sold you what they wanted to sell you, sadly some retailers are like that and if they behave in that manner we’ll remove them.
K.
kwatt wrote:Can you tell me who the dealers were, even by PM or email please as that is entirely incorrect.
There are more than a few machines in London and I can assure you that no dealer has had every one faulty, that is just a lie, plain and simple.
Sounds more like they sold you what they wanted to sell you, sadly some retailers are like that and if they behave in that manner we’ll remove them.
K.
Hi K
After I decided on a Miele I decided to use a retailer much closer too me, I didnt keep the details of the Beckenham people, might have been Star something? anyway I was given their number from The Ise office in Scotland, I do however remember the guy I spoke with at the Beckenham place was LewisRe: Any feedback on ISE10 models yet?
Thanks, I’ll try to track it down.
If it was about an ISE10 it’d be hard for any to comment in London as none of the dealers there have had one delivered yet, pretty hard to comment on something you haven’t seen.
K.
Re: Any feedback on ISE10 models yet?
kwatt wrote:Thanks, I’ll try to track it down.
If it was about an ISE10 it’d be hard for any to comment in London as none of the dealers there have had one delivered yet, pretty hard to comment on something you haven’t seen.
K.
In fairness the discussion was about an ISE5
Re: Any feedback on ISE10 models yet?
s500 wrote:In fairness the discussion was about an ISE5
Fair enough.
However, the first agent I think I know about already. :rolls:
Beckenham I will enquire about.
It’s really weird, this seems to happen in London for some strange reason. I don’t know, perhaps they just bought in a load of whatever was on offer and are making more money flogging another brand, sounds that way TBH.
I can assure you though, we haven’t had anything like the failure rates alluded to as many an agent on here can tell you.
K.
Hi
I think I can shed some light on this.
I was at DACs in Beckenman yesterday and they said a similar thing to me about the ISE 5.
It is a classic perception being different to reality. You only remember the faults not the sales particlarly if you speak to one of the engineers (who I assume Lewis is, rather than the owner Paul).
When we went through it they have installed more than twenty machines and had problems with three; though one they went back to a number of times before we worked out the carcase had been twisted by clamping in the warehouse and we exchanged it.
Of the other two one was a customer error (locking out a board), and the other was a genuine componant failure.
We know their failure rate is way higher than the national average for the ISE 5 (which is 4.8{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d}). However all DACs see are the machines they sell, unlike us they don’t talk the agents who have sold more than them and had no faults at all. Therefore, I can understand why they perceive the machine to be less reliable than the reality and why you decided to plump for a Meille.
DACS are a good company and it is right they express their opinions freely even if we may disagree with them. Perception is reality and their opinion is swayed by their experience.
I am sure that over time their opionion of the ISE 5 will change. They continue to stock and sell ISE 5 and are like many other keen to get their ISE 10s which I am assured will be with us (with the corrcet spec) by the 2nd November.
Regards
John
Re: Any feedback on ISE10 models yet?
I have installed over 100 ISE 5 machines, discounting the user error, misuse or misunderstanding I have fitted parts to four machines that had genuine component failure, not at all bad in over twenty months. 8)
Jim.
Re: Any feedback on ISE10 models yet?
gmoorc wrote:
Think I read somewhere that the door seals directly to the outer tub negating the need for a large flexible door seal? One less potential point of failure? Don’t know if this is the case with the ISE machine? Please correct me if I’m wrong on this.You are correct, seal is attached directly to the drum.
Jim.
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