rapport

[kwatt]

Re: rapport

I was chatting this morning regarding Rapport and I can tell you about a couple of things that are in the offing, we hope to have both in play by the end of the year.

First up is comms between the engineer search and Rapport installations. What that means in effect is that if a customer places a call through the search, rather that you getting an email it’ll just pop up on your Rapport home screen to book the call.

I know some of you get hardly any calls through that, it’s just down to geography, the level of internet use around you, what you repair and a bunch of other little things but, of the people that do get several calls a week that’s a win.

There may be some things going on there that might mean there’s more through that system but that’s TBC.

Next is mobile.

Mobile is a total pain in some ways as you need to design what you would in effect do on a proper sized screen to somehow work on a tiny one. Working out how to do that efficiently and in a logical manner that makes it easy to use is not so easy.

At times I think many people think you just sketch it out on a notepad and presto, it’s a fully functioning app and, it ain’t! There’s a ton of work to do.

Then there’s the whole submission stuff to get past, Apple are especially tough.

However we are starting to redesign and hone that based on the feedback we’ve had and lessons learned. We anticipate that being live and available by the end of the year also.

There’s more but I don’t want to bore you or give other people our ideas for free. 😉

If anyone doesn’t know about Rapport you can learn more about it here:

http://www.rapportsoftware.co.uk

K.

[kwatt]

Re: rapport

I can’t believe I’ve not said anything on this for more than six months!

We’ve been a bit busy with it though. And I don’t like to over do it as then I’ll get accused of advertising and all that malarky.

There’s a ton of new features and more enhancements than you can shake a stick at. I’m not going to bore you with them all, most are detailed on the rapport site, the major ones anyway.

Stock control has had some major, major updates. It’s on the new framework and does a whole bunch of stuff that’s useful. When I get to it I’ll write up some stuff with Sudeep for the site on it all.

I will try to remember to keep you all posted but currently we’re moving to an updated framework, don’t worry you don’t need to know what that means other than, it’ll be better.

Once that’s complete a lot of new stuff will be coming online.

The big one is, automated billing.

I’ve figured out with Sudeep how to automate billing your customers or clients and automatically sending invoices when jobs are completed. So you hit the “completed” button in effect and an invoice is automatically raised and emailed.

For a good many of you we reckon that can save a boatload of time. No more coming home at night, spending weekends or eventually being forced to sit down and spend hours sorting out and sending invoices, it just gets done. It probably won’t do every single one as we all know there’s “those ones” but it’ll kill the vast bulk of them.

As promised, I will try to keep you updated on it but honestly, I forget half the time and much of the other half I don’t want to be in your face on this.

K.

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