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Re: Red Stains on Clothing ?
This machine is a Hoover, I did not do any work on this appliance as the attending engineer and someone else did it all. I have however had a GOOD talk to them today first thing !!!! and it transpires that they have not changed the spider but only the bearings and door seal and tub seal. The customer was back on the phone first thing this morning as agreed with me and they have spoken to the engineer who performed this work, the wash that they done between me calling and now evidently also shows marks and now slight nicks to some of the wash load.
The machine is being collected later today and I WILL be stripping it down myself to see how and why this has all come about. No mention as yet about any claim but I won’t be holding my breath on that score !
As for the care labels and temp at 40c this customer says she always washes these shirts on either 60c or 90c ! I have explained to her that the garment manufacturer has a care label for a reason and that to ignore that guidance is down to her and not us, in the case of cotton shirts with any special finish the Garment Manufacturer states 40c.
I am sure this has some milage in it yet but first thing is to get the product back and investigate how these marks have come about, how now this machine is allowing nicks to become evident although I have my own suspicions as time goes on with this one 🙁
Re: Red Stains on Clothing ?
Finally got the dreaded machine back and set about stripping it down.
the upshot of all this is that between two unsung hero’s who were supposed to have done this job, one of them failed to locate the heater element into the heater bracket ! The result was that the drum whilst rotating was at times in contact with the element and had also been rubbing on the bottom of the outer lip of the inner drum. The result being metal compound and filings let loose on the wash load. Basically a F up on our part but I had no personal involvement in this repair as two others were doing the job.I could have come back here and said a few different things but after all the help and advise that you guys gave a honest explanation was the order of the day. The moral of the story here is that complacency is a dangerous thing with untold consequences and the best of it is that me being sent to investigate all of this have become in the meat in the sandwich when I have had no involvement in any of it and have taken the brunt of the customers rightful anger. Cutting corners is not my style at all and it pi**** me off when I come across such form.
However I will be leaving the fallout yet to come as regards recompense to those who orchestrated this matter and that makes me feel a whole lot better !
Red Stains on Clothing ?
Sorry, but if the engineers who did this job work for you and your company, then you are responsible, the engineer cut corners and now you are reaping that benifit!
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Re: Red Stains on Clothing ?
These engineers do not work for me but at the company I work in and they will be the ones reaping the benefit as you say, the S*** will hit the fan in due course I am sure, which it rightly should ! My report is in and its no longer my worry,
Red Stains on Clothing ?
This machine was repaired in your workshop? Was it not?
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Re: Red Stains on Clothing ?
The machine was repaired in the workshop at the company I work at, I only came to be involved as the original engineer was on holiday and I was sent to investigate what had occurred. I arranged with the customer to have the appliance collected for further investigation as from what I could see at the time failed to show the problem, I was asked to strip the machine today which I did and that is when I discovered what they had done.
Re: Red Stains on Clothing ?
I cant invisage the black oil type marks coming from that error, as the only part of an element capable of assimilating such marks is the rubber seal, but that is not able to come into contact with anything.
Do you have an explanation of these marks?
Did you look for ‘Source stains’?
George
Re: Red Stains on Clothing ?
Allsorts wrote:I cant invisage the black oil type marks coming from that error,
‘Twas a loose heater flapping about in the tub George, metal on metal scraping, clothes then come into contact and black spots created. If the heater had any form of limescale coating on it at the time, then add a dash of grey to the mix!
Re: Red Stains on Clothing ?
Sorry Squadman, i dont get it, you seem to distance yourself from this repair and the company that you work for,if you worked for me i would be a little unhappy at the way you have come over on this forum, these engineers are your collegues and need advising/retraining do they not?
Re: Red Stains on Clothing ?
As of today this job has been taken out of my hands as all I was asked to do was to call and look at the marks on the clothing. That said the rubber bung seal on the element is not perished and no marks of the type associated with that kind of soiling are at all evident in that area.
However the inner drum has marks consistent with the element rubbing on it, the surface of that stainless drum is blackened in several long sections of about 25mm, rubbing ones fingers over these areas yields carbon like marks onto your hand which is a job to wash off. These marks look the same colour as the marks on the wash load.
The element was badly scaled up with lots of the black coating you sometimes get. The element also has scores and tracks visible where the element has been contacting with the front seam of the inner drum allowing filings of metal to become deposited inside the tub.
Looking at the drum shaft, drum bearing seal and bearings there is nothing evident in my view that would been or could be attributed to the soiling of the wash load, The mystery to me in all this is that customer stated at the time of my call that the marks on the clothing after the repair were the same as before the repair ?
I cannot see how this could be but the attending engineer failed to ask to see any examples of the marked clothing when at the time that is really what should have been done. I am just glad its not one of my jobs that has gone like this and I would have wanted to see the initial set of clothes which were stated to have been damaged in this way before any repair work was started.When you refer to source stains I am envisaging that you are talking about stains that might point to the cause of this problem ?
Re: Red Stains on Clothing ?
DrDill wrote:Sorry Squadman, i dont get it, you seem to distance yourself from this repair and the company that you work for,if you worked for me i would be a little unhappy at the way you have come over on this forum, these engineers are your collegues and need advising/retraining do they not?
This is easy to understand, distance you say ?
These engineers have been doing this work longer than me, they are experienced people who through their work process have made an error. They should certainly need no advise or training from me and had more care been taken this would not have occurred. I make no apology for telling it like it is collegues or not !
The fact that this has even occurred shows that they need to revise their working practices and I have said my piece. When I worked for a large service company it was not uncommon to be sent out to jobs that had become a problem or where engineer errors had occurred and I was trained to provide a honest straightforward opinion of what had happened, that has not left me and like it or not if your were pleased or not.
It can also been seen from the outset of my posts on this that I was working through this in a honest way and I will not defend poor working practice no matter where it stems from!
Re: Red Stains on Clothing ?
The moral of this sad but not unfamiliar tale….Don’t do bearing changes on Hoover machines.
Re: Red Stains on Clothing ?
Anyone, however experienced and well trained can make a mistake, even I have been known to on very rare occasions 😆 but I don’t think the way to go about it is to criticize on here and it was only an error on refitting an element.Let he who….cast the first stone
Many years ago as a supervisor for a large manufacturer I found the best way was a quiet word was always better than ” to tell it like it is”
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