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Now we repaired a washing machine last week fault being that the bearings had failed and the machine was leaving grey marks on the wash load these marks coming from the door seal as the drum had dropped.
While dismantled, Tub Washed out, new bearings and seals fitted, however the tub still had an odour to it. Washed Machine through on hot cycle with thin bleach, followed by clear hot wash, then three rinse cycles to make sure any traces of bleach were gone.
Customer now calls and says that first wash load has Red Stains on clothing? Due to call in the morning to look at this staining but I cannot see how the bleach wash could contribute to these stains and I am thinking that anything Red is a contamination in the customers water supply or pipe work. Could be Iron contamination although there have been water board works in and around the area.
Any other thoughts on this ? 😕
Red Stains on Clothing ?
You need to see the complete load that the customer put in, even if you left bleach in, it dosnt turn anything red,
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Re: Red Stains on Clothing ?
I had a customer years ago complaining of rust marks on her sons Jeans,
nothing else i stirpped the machine down found nothing changed bearings anyway, i checked water supply both hot and cold using a white hankie on each to catch anything coming through, on the hot it was stained i told her the hot supply was contamined which must be causing problem and to get the council out to check, they came out and blamed the machine when i went back i converted to cold fill and hey presto the problem disapeared, turned out it was the new hot water tank releasing copper particles due to her having a coal fire always on which reacted with dies in the jeans causing rust marks, i would think only way red marks staining anything is caused by loading in your case though.Re: Red Stains on Clothing ?
Well a call back to this today found that the marks are NOT red but black as per the pictures and also some grey scummy marks that scrap off when you rub them, however these marks are black and you can see that some of these marks are consistent with the perforations in the inner drum. The tub was cleaned out completely and bearings changed and if I did’nt know different I would have said these marks were coming from the bearings.
Have checked the cold water supply and thats clear
http://i120.photobucket.com/albums/o169 … AG0385.jpg
http://i120.photobucket.com/albums/o169 … AG0384.jpg
Red Stains on Clothing ?
Black spots from perished dispenser and/or sump hose? Corroded alloy spigot?
Sent by carrier pigeon using Tapa SquawkRe: Red Stains on Clothing ?
Are you sure she’s not trying it on? As in, these are the clothes she had in pre-bearing change.
I would take a load of whites round there put it on a wash, and call back later or sit in the van and do some paperwork.
At least you can prove its alright now!Red Stains on Clothing ?
I seem to think that bleach breaks down rubber which could add weight to your theory Martin. Going back to my chemistry lessons (a long tome ago) to stop the affect of bleach (an alkli) rotting rubber an acid will need to be used to neutralise its effects. I think lemon juice is an acid. Please double check all this but I sure that’s right.
Sent from Steves
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stevebunyan wrote:I seem to think that bleach breaks down rubber which could add weight to your theory Martin. Going back to my chemistry lessons (a long tome ago) to stop the affect of bleach (an alkli) rotting rubber an acid will need to be used to neutralise its effects. I think lemon juice is an acid. Please double check all this but I sure that’s right.
Sent from Steves
iPhone using TapatalkBleach is an alkaline PH12.6 – Lemon Juice is acid PH2.2 – That will give you a value of PH10.4 .. White vinegar would be closer, but still not all the way there…
Only if you get the right ph’s to balance to PH7, then one will neutralise the other.
Be careful mixing Acids with Alkalines – A mixture of the two wrong ones can create Chlorine Gas which is DEADLY
George
Red Stains on Clothing ?
Get you. You obviously paid more attention in science class.
Or is it google?
Sent from Steves
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Used to work for a chemical company when I was 16… It made a great impression when someone poured acid into a mop bucket that had bleach in it.
Re: Red Stains on Clothing ?
I think we should all pay attention in class. 😉
The staining seems to contradict itself. You have spotting and what looks like track marks caused by movement which, logic would dictate, is highly unlikely as you wouldn’t get two stains identical caused by two different causes.
The item looks like bedding though, which might explain it.
http://www.ukwhitegoods.co.uk/help/stai … tains.html
Hair products rubbing off onto bedding would give you this sort of staining.
For anything in the machine to cause that level of staining I’d think the cause would be very obvious indeed and, quite likely, improbable at best. Even after a bearing change.
K.
Re: Red Stains on Clothing ?
timdowning wrote:Are you sure she’s not trying it on? As in, these are the clothes she had in pre-bearing change.
I would take a load of whites round there put it on a wash, and call back later or sit in the van and do some paperwork.
At least you can prove its alright now!It has been agreed with the customer that she does another wash load of things like cotton tea towels and rings us Tues first thing with the result. The problem with this is that normally when I get called to a machine for staining/tearing or marking the wash load I always ask to see some examples, as it was not me that called at the outset this did not take place and the attending engineer did not see any washload that had been affected ! an error I know.
The fact is this , alright now or not will I am sure not prevent a claim forthcoming for around 10 shirts which the customer states are worth around £ 60.00 each !!! We would have to prove that the machine did not cause this damage and that the work we did was not in anyway responsible.
The local water company have also been working on the water mains in a adjoining street and they could have ingested who knows what into the main or flushed the mains on the day that the machine was delivered and installed back, yes this was a workshop repair.
Again not sure how that could be proven, IF the machine passes the next wash test without marks the customer is likely to claim that we could have left grease of whatever kicking about inside the machine as we would be a easier target than the water contractors !
Its a sticky wicket which I reckon we might have to accept !
Re: Red Stains on Clothing ?
stevebunyan wrote:It wasn’t you was it?
Yes it was Steve. It was done under instruction from the factory manager, but due to the dangerous gasses (purple cloud of chlorine gas) it caused an evacuation of the whole factory.
squadman wrote:Its a sticky wicket which I reckon we might have to accept !
Personally, following your current procedures, I wouldn’t be ready to just accept, or in the alternative deny, anything without firstly accepting the machine itself back into the workshop for stripdown and re-inspection.
The cause could be anything, even down to someone leaving something in a shirt pocket (I know that is unlikely, but it does happen). If the staining is on the shirts it will also be on the inner of the outer drum..
1. Did she do a cleaning wash on re-installation of the washer?
2. That is very prominant staining even if you failed to fully seal the bearing… This does look like what you would get from a full failed (old) bearing.
3. The marks are black. Bearing grease inside a NEW bearing is clear is it not?
4. Is the same type/shape of staining on all ten shirts? If so then how
5. Is there a capability of something entering the washer from the drain-end?
There are plenty of questions like this that you should be investigating before just giving-up.
George
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