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I’ve just commited Repaircare suicide, but (I can swear here yeah)?
F**k it! It’s a joke of a contract with the new DSG rates, the rates, I can swallow if I make an effort to, but the DSGi terms that stay with the rates, i can’t! So I’ve quit!
I’ve posted the below, and I expect nothing bar my competitor get recruited by Repaircare to take over. My days of worrying are long gone… The lack of Repaircare replies to genuinley concerned engineers make me sick, the dis respect that shows speaks volumes. The ‘Compensation’ debit note I recieved today fucked it for me… I have no faith in Repaircare anymore, no interest in them and definately no loyalty!
As Orange say though, the future is bright!
Post:
After careful consideration, this isn’t working for me. So these are my terms that I offer to Repaircare…
Beech Appliances Ltd will continue to carry out DSG work (if required) at the rates offered from 01/10/2010 with the following conditions:
1: Any guarantee given from Beech Appliances Ltd to Repaircare is for wrong diagnosis / Bad workmanship only. Beech Appliances Ltd will not guarantee the whole appliance for any period following any repair.
2: Calls ‘Pre booked’ as per DSGi’s terms will be honoured, with a 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} commitment. In the event of a customer being out / not at home, the engineer will telephone Repaircare Client Services from site, to report the no access, Repaircare can then try to contact the customer whilst the engineer is on site. Failure to contact the customer, or gain access to the property to carry out the repair, will result in Repaircare being charged for the callout.
3: In the event of any appliance being exchanged because Repaircare are not able to supply parts within the time constraints of DSGi’s policy for exchange, a full labour rate will be paid. Beech Appliances Ltd will only accept a reduction to Repaircare BER rate for appliances that are deemed un repairable by means of actual BER (Beyond Economical Repair) or where the appliance is, by definition, un repairable.
These are my terms to Repaircare from 01/10/2010. An email has also been sent to Mark Reilly containing the same information.
I hope Repaircare can appreciate, that I have tried every option before this had to be implemented, but to safeguard the future of Beech Appliances Ltd, and to avoid engineer redundancies, I have had no alternative but to bring these terms into force.
Adrian Welke
Beech Appliances LtdRe: Repaircare…
washdoctor wrote:Just 😆 at the ‘oohh Matron’ above…! That aint what I wrote!
That is a default in place in case there is a little swearie. We are a delicate bunch in here.
Ade you are brave man. I hope the posting stays there as they have a habit of striking out the ones they don’t want us to read.
Hopefully when you have 5 mins you can elucidate on the compensation scandal.
There are more things to add and with a bit of luck Rudolph, Ted or Whirl4 will put some of them out over the weekend. Friday p.m. traditionally is a good time to post any interesting snippets.
I’m bringing Dr Dill to the UKW meeting by the way, I’m sure you would like to meet this guy. He is due a horses head in his bed sometime.
Night night
Alex
Re: Repaircare…
Alex wrote:
washdoctor wrote:
There are more things to add and with a bit of luck Rudolph, Ted or Whirl4 will put some of them out over the weekend. Friday p.m. traditionally is a good time to post any interesting snippets.All informed. 😉
Ade whatever help I can give is at your disposal and I feel the pain, been there, last time it was NESN for me and I knew I was getting the bullet. Mind you, Mastercare and others have been the same as well!
It is a brave thing though to just tell them, b0ll0cks to you.
As you say though, there is a brighter future without these muppets and them what’s like them. I’d had enough of them years ago.
K.
Re: Repaircare…
It’s still there 🙂
Anyways, I look at it like this, my day is completely taken up by RC customers, most of which are DSG customers that are moaning at me left right and center because they have no dishwasher for a few days etc… Stuff that will always happen I know, but it tastes sour when we’re not even making profit on those repairs.
1 of 3 things will happen now…
1: I get the bullet! With no firther communication bar a letter saying thanks for your help etc over the past few years.
2: I’ll have Mark on the phone asking why I put that in the forums… I’ll simply ask why not? Then he’ll give me the bullet.
3: Mark will come and see me and agree ‘Off the record’ to honour my terms as a ‘One off’. (Untill they get another agent or 2 set up then, I get the bullet)!
Either way, I posted that knowing, that was probably the start of the end of relationship between me & them.
We’ll have to see if my post is still there come 10AM mind!
Re: Repaircare…
As Ken said ‘good on you’ likewise together with many on here we have all been shafted a number of times by RC, you are just better out of it – takes abit of time to make up the numbers but once you get there you wonder why you worked for them in the first place.
Re: Repaircare…
Their options with you probably depends what they have managed to set up and if running regards an alternative.
If they haven’t quite sorted the coverage I suspect number 3. Mark Reilly is o.k. but thinks he is a smart arse at times. However had it been David I think he would probably have sat down with you and probably given a good indication where things are moving. He would also respect your decision.
When I was a Merloni agent I was losing £2.10 per call. I sent them a letter advising the rates I would charge them. I gave them my figures and stressed this was not want I wanted to do, but needed to do.
The national manager Neil Taplin came down to see me next day, and agreed to honour by requests. I gave it another 3 months, and terminated myself. At the time the Hotpoint thing was just beginning, and he told me I was making a mistake as there was serious work in the pipeline. The rest is history re Hotpoint/Merloni and who runs what re service.
Merloni was 40{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of my workload. Their customers were as bad as the Connect customers (Naturally) There were customers covered by the “Social Fund” and most of them lived in sh1t holes. If you upset them in any way they would threaten to get their effing solicitor on the case.
I’ve analysed the whole of the Connect account and globally with them I lose 81p per call. This won’t continue but at present I’m being Mr Angry with them. I’m rude on the phone, demanding and will not do any favours. I return most pre-booked calls saying we are full, all calls where address, model details etc are wrong and calls without phone numbers. If any customer asks for a.m. or p.m. we tell them sorry cannot oblige, but if they care to phone c/plan I’m sure an alternative repair agent will be found who can oblige.
There is no rush now to book a Connect call, and we no longer get the engineers to phone in when each job is completed to boost the stats. We are putting in delays on purpose, and we had 13 calls awaiting schedule the other day, and they were sat there until we had other jobs in the same postcodes. Every time there was a chase, we would tell them and the customer why the delay.
I have engineers on holiday, and despite that need to fill the workloads, next month back to full staff. I’ve just signed up with NESN, may regret that but better that where we are at present. When the Philco Coverplan work from Nottingham died back in 2001, we heaved a sigh of relief. Same when Merloni went. Both those accounts were very similar and very demanding.
Once upon a time, there was nobody who could do my area with all the skills. They now have Appliance Care of Exeter set up as second tier whose vans have been seen quite a lot in my area. Appliance Care seems to be a very aggressive bunch and the calls we are rejecting never come back to us. So it is only a matter of time.
Alex
Re: Repaircare…
Reply to my post by Bernard:
Thank you for your feedback on this matter
We understand your concerns and will do all we can to increase rates.
The Repaircare management team can advise that having listened and read this and other threads particularly regarding the WhiteKnight rate-we are pleased to advise we will introduce the Speed of Service fee to this work. Certain IT work needs to be done to introduce this payment-we anticipate this work will be completed late August. We will advise when the SOS is active.
Regarding service providers terms for wotking with Repaircare – we would be unable to accommodate individual terms and conditions – our Regional managers will discuss these matters with service providers as the needs arise.
Thank you and regards
Bernard Harrison
Head of Business DevelopmentWTF!!!
Is that three resignations in quick succession?
Foly huck, that’s gotta smart, especially the public shaming.
K.
Re: Repaircare…
Alex wrote:I’m bringing Dr Dill to the UKW meeting by the way, I’m sure you would like to meet this guy. He is due a horses head in his bed sometime.
Booked Dr Dills room this morning… Am looking forward to meeting him 🙂
kwatt wrote: especially the public shaming
I bet that’s what gets them the most, not that they have lost respect from their network, but that it’s broadcasted to the world!
Afterall, we all know RC like their secrecy!
Mark Reilly told me not so long ago that he had a ‘Telling off’ from Gary Ainscough because he’d told me a competitor had been trying to get in with RC. Aparently Gary made a big deal about how important it is for none of us to know jack sh1t!
😮
And another!
I tell you what though, there are at least three strategically “difficult” to replace agents in that lot.
K.
Re: Repaircare…
I’ve just had Mark Reilly on the phone for the last 35mins!
He knows they’re f**king relationships and MY summary is, they are panicing like hell to get something outa the bag imminantly.
He’s also said, don’t do anything rash next week, (He’s away for a week), he’s going to come see me for a ‘Chat’ when he’s back… (I’ll have my bodyarmour on ready for the bullet) 🙂
And my debit has been cancelled with lots of apologies!
Too little too late for me though… 01/10, I AM STICKING to my terms if still an agent, so they better not think a cuppa and a kit kat will calm me down!
Ade.
Re: Repaircare…
Another 2x DSG ’21 Day rule’ write offs in the last hour, 3 new debit notes, total cost so far today before I start a van = £145.
The joys of working for Repaircare a!
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