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Re: UKW CHARTER (amendments)
On No. 6 add the words “Wherever possible”. 😉
On the waste type thing I may have a better idea.
What if we leave it as “in line with current legislation” and create a bulletin from UKW that explains the current position with waste disposal in simple terms. In that way the engineer can simply carry a copy and produce it to the customer to read.
This totally deflates any arguments about it and shows that the choice is not that of the engineer, he’s merely complying with the legislation.
I was thinking about it and that a bulletin system, much like any manufacturer would produce, means that we could use that for a few other things as well, such as H&S. Just an idea.
K.
Re: UKW CHARTER (amendments)
I still have a couple of problems with section 4
In line 5 are we not going to insist on a proper safety check?
When you open any service manual it is usualy the first paragraph that hits you in the face and think it could be problem in future if not included.I can’t see the problem with us using the sentance “Any used parts and packaging will be left tidy for inspection and correct disposal by the customer, in line with current legislation” Why go to the hassle of producing a bulletin when we can peg it down with the words ” for inspection and correct disposal by the customer”
JohnFair enough on the waste, like I said, just an idea.
With the safety check you open a can of worms…
If you stipulate one then what one/s? How do you ensure that it was carried out? How do we know that the member has the proper equipment calibrated to do it? How do we react when they don’t adhere to it? How do we police the use of it?
Too many questions for my liking, simple is better.
K.
Re: UKW CHARTER (amendments)
As John say’s we need to peg it down as regards waste, I cant see the troops carrying round little pamphlets explaining the finer points of our charter.
The fact is that most people cant be arsed to read an instruction manual let alone a complete charter.
The other sticking point of full and complete saftey checks is one that we can return to at a later date once we have had chance to allow time for our technical trainers to get round the membership and actually find out how many guy’s have proper meggers and earth loop impeadence meters
and even more importantly, know how to use them and what they are actually testing.Just like you John I would eventually like to see full compliance but we have to be realistic as we are still building the membership, so we have to set achievable targets for now.
It is far better to help raise standards by encouragement and with the help our trainers out their in the field, making sure that they all have the skills to help them raise their game to standards that are only presently practiced by the few.
We could however let it be known that it is the A.C.’s intention to seek higher standards.
Sean
Very good point Sean.
I think that it should be our intent to work towards higher and more professional standards, but as the saying goes, you gotta start somewhere and, IMO, the rewards have to justify the effort as well. Right now we’re pretty much at ground-zero on both counts.
K.
kwatt wrote:With the safety check you open a can of worms…
If you stipulate one then what one/s? How do you ensure that it was carried out? How do we know that the member has the proper equipment calibrated to do it? How do we react when they don’t adhere to it? How do we police the use of it?
Ah,ha I see where you are coming from now.
The point I am trying to make for instance, is that we have it in writing that at a minimum an earth leakage and continuity test should be done, If it is not done then it is not our problem. We cannot police such a step and I dont think it is our job to do so all we can do is set a standard. I know on a lot of spares invoices I get it says at the bottom ” must be fitted by a competant person” If it is fitted by Mr smith and he kills himself is the supplier to blame?
You have also said above ” How do we react when they don’t adhere to it?” we dont, we would only react on any violation when a complaint is received about a member who does not comply as we would for any other violation of the charter.When you look at the charter in general there is a lot of conditions that members should adhere to and in the day to day running of their businesses we would never know if they followed the charter to the rule. At the end of the day the charter will make members think about its conditions when they sign it and it will make members of the public happier to use one of the members when or if they read it.
Inclusion of safety testing is not a major stumbling block for me and if the consensus is to leave it out then so be it.
Re: UKW CHARTER (amendments)
Part 4 Amended draft (ii)
Service calls
1. An appliance must be reasonably accessible to the engineer for repair, if it is not and there is any danger to the homeowner or the homeowner’s property the customer is to be advised and a mutual decision taken on how to proceed2. All Members should adhere to current Health & Safety requirements as stipulated in law.
3. A best attempt is made to rectify the customer’s appliance should be made on the first visit negating the need for a further service call (in conjunction with 4.)
4. Always leave the customer’s appliance is a safe condition with no danger to the customer. If this requires the disconnection of the appliance then the engineer undertakes that responsibility of disconnection and documents this clearly as well as appraising the customer
5. After repairs the appliance is checked for function (specification test) and that it is in a safe condition for the customer to use
6. Wherever possible the appliance will be replaced back into situ as was or the customer fully appraised of the reason/s that this is not possible
7. Any used parts and packaging will be left tidy for inspection and correct disposal by the customer, in line with current legislation
Councilors please state either your agreement or any objections to this draftYep, that seems great to me. Not that I should be saying anything anyway, but I’m getting to be a gobshite like Kevin and need the practise.
K.
kwatt wrote: Not that I should be saying anything anyway
When was the last time you stayed quiet for ten minutes :rotfl:
John
Ok changed it 😳johnmac11 wrote:
When was the last time you stayed quite for ten minutes :rotfl:John
Not quiet sure about that……. 😀
Chris.
Re: UKW CHARTER (amendments)
Part 5 amended draft
Spare parts
1. All spares fitted on repairs will be guaranteed for 12 months from date of purchase
With the exception of one shot safety devices, plastic parts, or where the appliance has
Been subjected to misuse
2. Any spares required to be ordered, shall be ordered within two working days
of the visit
3. Any information of delays with a spares order notified to the repairer, will be relayed
to the customer as soon as possible
4. Customers will not be charged for spares that they did not authorise and specifically
request.
5. Customers will not be charged for missing or damaged sparesCouncilors please state either your agreement or any objections to this draft
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