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Re: UKW CHARTER (amendments)
5/2 – add “where possible” or “2 working days”. Remember that 5pm Friday call……
Otherwise fine.
Chris.
Re: UKW CHARTER (amendments)
Del wrote:Part 5 amended draft
Spare parts
1. All spares fitted on repairs will be guaranteed for 12 months from date of purchase
With the exception of one shot safety devices, plastic parts, or where the appliance has
Been subjected to misuseCouncilors please state either your agreement or any objections to this draft
Am I to take it that the parts and labour guarantee we talked about on the previous page is not up for discussion Sean??
John
Re: UKW CHARTER (amendments)
John,
every thing is up for discussion, I was just checkin to see if you guy’s were payin attention 😉
CANT SNEEK NUTHIN PAST THEM CANNY SCOTTS 😆
Fire away John stick in the obvious correction 😳
Sean
Re: UKW CHARTER (amendments)
Yes I am still here. Just that this topic is moving very quickly. Just as I get my head around some of it, in come the amendments.
So I’m relying for you guys who are no doubt better qualified in these mattews to dot the I’s & cross the Tees.
When it settles a bit I will start to get myself in tune with the rationale and ethos of the exercise I hope.
As I said this is new ground for me.
Still no problem with putting it out though, I need to get familiar with it, in order to make it look like I know what I’m talking about. I’ve got away with it so far.
Alex
Re: UKW CHARTER (amendments)
Just to clarify things a little, any amended draft i have posted so far is just that a draft, i am only trying to do a running update to include the changes that councillors have deemed neccessary and agreed so far.
If i have missed any thing on any of the amended drafts just let me know and then we can change or re word them. Nothing thus far is set in stone.
But time is starting to get short now and we will all have to rattify the final draft before Alex gets to work on the power point presentation and so that we can present it at Sibson.
We’re not that far off now lads, so one final push should get it squared away.
You can bet your life that there will be one or two questions fired at us about sanctions at the meeting and we hav’nt given that as much discussion as it needs yet, so dont think that the Charter is all thats left to do.
Sean
Re: UKW CHARTER (amendments)
Part 5 amended draft (ii)
Spare parts
1. All parts & labour on repairs will be guaranteed for 12 months from date of purchase
With the exception of one shot safety devices, plastic parts, or where the appliance has
Been subjected to misuse
2. Any spares required to be ordered, shall be ordered within two working days
of the visit
3. Any information of delays with a spares order notified to the repairer, will be relayed
to the customer as soon as possible
4. Customers will not be charged for spares that they did not authorise and specifically
request.
5. Customers will not be charged for missing or damaged sparesCouncilors please state either your agreement or any objections to this draft
Re: UKW CHARTER (amendments)
looking at the poll I have running it seems that 12 months is the norm. There are a couple who only give 3 months and no one with less.
Why dont we then go for a minimum of 3 months parts and labour guarantee acoross the board.
John
Re: UKW CHARTER (amendments)
looking at the poll I have running it seems that 12 months is the norm. There are a couple who only give 3 months and no one with less.
Why dont we then go for a minimum of 3 months parts and labour guarantee acoross the board and then we wont be stepping on anyones toes.
John
Re: UKW CHARTER (amendments)
might it not be better to set it at six months minimum now, as some people have already agreed to a twelve month guarantte that have signed up for repairs @. We cant be seen to be driven by the lowest common denominator
Thoughts
Sean
Re: UKW CHARTER (amendments)
Interesting. We give 12 months (apart from a few exceptions previously detailed) on all new parts. The Public at large seem to think they get 12 months because of the SOG Act, be they right or wrong.
I’ll settle for 6 months at the moment; we should aim for 12 at some date to be agreed in the future?
Chris.
Re: UKW CHARTER (amendments)
6 months is not a problem for me and I dont think it would be problem for most of the subscribers going by the poll.
JohnHmm, I can see trouble coming with this one. But it’s simply because it’s a finite and quantifiable period that gives the problem. My own personal opinion is that it should be 12 months as theren there’s bugger all argument about the SOG Act etc.
K.
Re: UKW CHARTER (amendments)
We are simply stating that it is a minimum 6 month guarantee if the guys give 12 then fine.
The point is do we come under the sale of goods act as repairers and does it actually state 12months guarantee ?
As has already been stated nothing is set in stone and this can be reviewed at any time in the future by the A.C.
So i suggest we compromise on the six months for now with the stated exceptions and deal with it again if it becomes a problem.
What say ye?
Sean
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