[andy_art_trigg]

Re: Free Dyson 5yr Guarantee!

gegsy wrote:Ive always found the Dyson uprights excellent, providing you religously clean the dust cartridge and wash it and change the filters.

Greg

The wife is very happy with hers, it’s about 4 years old and she regularly spends 10 or 15 minutes cleaning the filters etc. I suspect most people who say the lose suction are the kind of people who never clean it or change filters.

[andy_art_trigg]

Re: FAME!

eastlmark wrote:If anyone here reads Top Gear Magazine, in this month, me and my car are featured on page 171,174,175and 177.

As a non Top Gear magazine reader, please feel free to embellish your news with details. What car? What did they say?

[andy_art_trigg]

Re: Can Hotpoint get any worse

kwatt wrote:Now that’s all fine and dandy I guess for Merloni, it isn’t for us.
K.

Nor for the public.

[andy_art_trigg]

Re: Guaranteed Repairs

I think he was right to do the repair under guarantee as a goodwill gesture. An alternative would be as Martin mentioned, to offer to do it cheaper, maybe for half labour and free part. I personally would have at least covered the cost of the part, possibly charged £10. It’s a personal decision based on the customer, the customer’s attitude and your own feelings. To give a further 12 months guarantee on this repair though is certainly extremely generous. I don’t think it’s fair to criticise repairers for being very generous with their customers. There are way too many rip off merchants and someone’s got to try and shift the balance 😉

[andy_art_trigg]

Re: Old Ariston (and on and on) advert

All washing machines made 25 years ago were well made though weren’t they? I remember even Servis washing machines were built like tanks. 🙂

[andy_art_trigg]

Re: black gunk

Nice one Martin, does it shift it from door gaskets too do you know?

[andy_art_trigg]

Re: Guaranteed Repairs

Normally if a part or product is replaced with (say) just 1 week to go, the original guarantee continues and is not extended. That is, the new part is guaranteed until the original guarantee runs out – a further 1 week. As this guarantee had already expired, technically she has no further guarantee on the part.

Having said that, I’ve always felt it slightly dodgy doing that, and I’m sure is challengeable, but most companies do it. The argument is that a guarantee can’t keep being extended indefinitely. So, you could argue you’ve been extremely generous 😉

[andy_art_trigg]

Re: Guaranteed Repairs

andy2 wrote:I see your point Andy but I have found most of my customers never even ask about guarantees and when i tell them there is six months warranty on a motor or whatever they seem pleasantly suprised.

Why open yourself to more risk than is necessary?

Andy 😀

Fair enough. I used it in my advertising which I believe helped atttract customers in the first place. It could be that it didn’t make much difference, I have no way of telling. I just know that if I was choosing a repairer and saw one stating “full 12 month guarantee” I would be attracted to them, especially if no one else mentioned guarantees.

[andy_art_trigg]

Re: ‘A’ rated T/D?

I don’t like knocking something based on assumptions only, it would be much better to get all the facts.

[andy_art_trigg]

Re: Help Tracking Down A Repairer

You might get more response if you post a “rumour” that fridgeman has gone missing K. The rumours forum could do with a bit of action 😉

[andy_art_trigg]

Re: ‘A’ rated T/D?

Which? don’t reckon much to this A rated dryer.

However, it takes forever..

So, unless you’re prepared to wait seven hours for your washing to dry, it’s not the most environmentally friendly option, whatever it says on the label.

[andy_art_trigg]

Re: It’s just started raining…..

Alex wrote:It is commonly known that a bank will give out a loan like a borrowed umbrella, handed out freely, but 1st sign of rain & they want it back again.

Alex

That’s funny, I interpretted it as Martin had either been on the whacky-backy – or had found a bottle of whiskey.

[andy_art_trigg]

Re: Guaranteed Repairs

andy2 wrote: How can you have a higher liability than he or the manufacturer has?

Andy

You can’t Andy, but it can make good business sense to take the very small gamble and offer 12 months. Fitting about 95{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} genuine spares, I almost never had failures after 3 months. I can’t remember ever being stung by it, but customers were much more confident in me as a repairer giving 12 months guarantee on repairs and I’m sure it helped gain extra customers from my ads.

[andy_art_trigg]

kwatt wrote:The worst being the people that have moved from a city out to the country.
K.

I rest my case 😀

[andy_art_trigg]

Re: Moral problem ? or business sense ?

Indeed, but I’d expect that generally people are more likely to be stressed, and busy, and not as friendly in the big Cities compared with a nice little village.

[Author]

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