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Re: Whats the most annoying thing customers do?
Pensioners are by far the worst. Especially lone ones who often live in a world where time travels 3 times slower. They always tell you they will be in all day “I never go out” but then insist on trying to tie you down to a time. If you tell them “Sometime after 1 PM” they ring you up at quarter past wondering where you are.
The other stupid ones that happen all the time are when you say you will be there between say, 10 and 12 which they happily accept but when you turn up at 11:50 they complain they have to go out just after 12.
Re: Fighting Back
kwatt wrote:Hopefully this will see an end to some unfair and restrictive conditions being placed upon us. 😈
K.Don’t forget that any contract that is unfair and unreasonable can be deemed invalid in UK law even if someone has signed it.
Re: Female logic???
LOL : I like that one. I was outside a customer’s house a few years back when my mobile rang just as I was about to knock on the door. It was her – enquiring how long I’d be before I got there. “I won’t be long now” I said mischievously as I rattled on the door ;-).
Re: Another Indesit timer clicking round
Many thanks for the replies, especially bonzaco. I found the machine often wouldn’t reset and contiued clicking round even when I unplugged the machine and tried again. Having never replaced one of these modules (No one wants to spend more than £50 in Sheffield) Ive not come across this eeprom thingymebob. What is it and where and what does it do?
Also, if I charge £45 (which is cheap) for visiting, diagnosing and obtaining part – then returning, fitting and guaranteeing for 12 months. What is the cost going to be? Anything over £75 (which clearly it will be) and I’ll show you me arse if she has it done.
Cheers
Andy
Re: Whats the most annoying thing customers do?
Flipper wrote:Why do they not tell us there are other faults when they report a fault.
I had a customer call me out for a leak and banging on spin, I stripped it down and fitted a rear half seal and replaced suspension. Then while testing the machine the customer casually said, “Oh and it sticks on all the washes and overheats if I don’t move it on”.
kwatt wrote:Someone told me it had two motors, I ain’t got a clue ’cause only MI5 is allowed to see inside a Dyson washer! 😉 If not it must have a gearbox or some intricate pulley arrangement I guess to give the contra-rotation.
K.
It has 2 motors but just one belt which runs round both of them. There’s a solenoid that engages to cause the contra rotation but I couldn’t work out why 2 motors. I should have taken the belt off and run it before installing it but I didn’t. I could have then seen if both run simultaneously or not.
I can’t understand why it needs 2 motors unless it’s a bizarre way of sharing the strain instead of using a much bigger more powerful one. I couldn’t believe it when I saw the 2 motors using one belt.
I’d whip it out and had a proper look but I have to dismantle half my kitchen and disconnect my dishwasher to get to it.
Re: Which are the worst washers to buy?
Why do they have 2 motors? And what happens if one fails?
I have the top of the range CR01 memory and up to now (5 months) it’s fantastic. The wife loves it as it only takes 25 mins to do a 40 degree wash and with 50{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} more washing in than normal too
Re: Which are the worst washers to buy?
I saw the Seris (Asko) machine you mentioned K just the other day in Makro.
eastlmark: Beko is another yes.
Any more anyone?
Re: Have you ever been turned on by a pensioner?
Hehe I didn’t see the naughtier interpretation of the title – which is unlike me 😉
Re: Unbelievable repair practice – move into boiler repairs?
I didn’t get an e-mail topic reply notification about this reply so I never saw it.
I think the charge is still due, no matter what they do. It was a standard charge for turning out.
Re: Spares Pricing
Great article K. I would say that in your closing statement though, you missed out us, the repairers.
” ..At the end of the day there?s only one party that wins on high spares pricing, the manufacturer and only one that loses, the customer!”
We also lose out big time along with the customer as we lose so many chargable jobs.Re: Female logic???
It’s already inspired me to start a new thread – hang on I’ll post it in the next 5 mins 🙂
Re: male logic???
Blokes can be just as illogical. I went to a customer a few months back (a pensioner) after I’d made an AM appointment to fit parts that I’d ordered from my first visit. I turned up at 9:20 AM and had to ring on me mobile to get him out of bed. He opened the door looking not very pleased and in a shirt and his underpants. Here’s the conversation
ME: Hi Mr *** I’ve got the parts to fix your washing machine
HIM: This is most inconvenient.
ME (puzzled) Why?
Him: Can’t you come back later?
ME: Sorry but no, my next job is in the next town. I won’t be able to get back.
HIM: I didn’t know you were going to come this early!
ME: Early? It’s 9:23
HIM: Can you come back another day?
ME: Not really, I said I’d be coming this morning.
HIM: (off-handedly) Come in. This is all very inconvenient. My wife is still in bed.
ME: I don’t need your wife – just access to the washing machine.He then went upstairs leaving me bemused and actually quite p**** off. If I hadn’t already bought parts for his machine I would have walked away and told him to get someone else.
Re: Does anyone check wall sockets?
kwatt wrote:You’re dead right, the Martindale tells you all you need to know for your own safety and I believe in testing I just don’t think we should be forced into testing something that we are not really qualified to comment upon, electricians go to school for years to be able to that and then get paid a lot more than we do!
I’ve always used a Martindale tester too but I’m not totally sure that they do actually tell you everything you need to know for your own safety. My understanding is that if the earth route in a socket is so poor that only one strand of copper is actually connected to earth, then the Martindale tester will still show the socket to be “earthed” but if a direct short to earth occurred, the one strand of copper earth could blow like a fuse and the earth route is severed.
As I’m not a qualified electrician, I couldn’t say whether in all circumstances the fuse would get a chance to blow in such circumstances or not but it’s been my understanding that this is why they aren’t any good for earth checking.
kwatt wrote:… most of us are only here because we’re stuck in the rut. I would bet a large proportion of you would do something else if you could get out.
K.
A large proprtion of me would ;-/
The low service payments are only sustainable while there are plenty of traders “stuck in a rut” with backs against walls. Eventually, enough will fold or get out of the business, to bring about a scarcity of traders to carry out the IG work at such low prices. That is, unless this can be prevented by representitives of the repair industry such as this and DASA.
