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Re: Lieberherr fridge freezer CUN3913 service no 0981086-03
Just to finish this tale for anyone reading in the future and wondering about Liebherr.
Following intervention by the UK Liebherr Customer Service Manager (on her return from leave – I obviously picked a bad time to have a faulty appliance!) we now have an even better offer on a new appliance and my faith in the Liebherr brand has been restored. Thank you to everyone who has helped us. 🙂
Re: Lieberherr fridge freezer CUN3913 service no 0981086-03
Well fortunately for me the Sale of Goods Act and the retailer do not agree with you lee8.
I also contacted the retailer I purchased the fridge from and they didn’t quibble, they were in total agreement that this sort of fault is not acceptable on a 5yo Liebherr and have offered me a good deal on the purchase of the current equivalent model. This is a very reasonable offer on their part, which I am more than happy with. Full kudos to them for their example of excellent customer service (unlike Liebherr themselves). I will be buying all my future appliances from them and recommending them to all my friends. 🙂
Re: Liebherr fridge freezer CUN3913 service no 0981086-03
You miss the point lee8, I know components can fail in any brand, even supposedly quality brands. I was fine (I won’t say happy!) with paying for new parts and the engineer’s time. The point is it is NOT REPAIRABLE.
I also doubt anyone would be happy being told a 5yo supposedly top of the range car was unrepairable either! (excluding accidents etc of course).
Their brochure claims:
“Premium product quality
To ensure the renowned Liebherr quality, only first class components are used. For example, accurate electronic control systems are used in conjunction with optimised refrigeration components. During the manufacturing process the appliances undergo comprehensive testing and inspection to ensure perfect workmanship and flawless functionality. This means Liebherr appliances have a long service life.”5 years is not an acceptable lifespan for what is supposedly a “renowned quality” brand, nor can it be considered “long”. (and certainly no where near the “forever” you claim I was expecting.)
Needless to say we won’t be spending another £900 on a new Leibherr! Their quality and customer service does not live up to their hype.
Rant over…
Re: Lieberherr fridge freezer CUN3913 service no 0981086-03
Well engineer came and my 5year 2 week old Liebherr CUN 1913 is unrepairable. Apparently the evaporator in the fridge has sprung a leak. (For any one else reading this and looking for fault help, the back fridge wall has gone all spongy, which is apparently the tell-tale sign)
Phoned Liebherr “customer service” this morning and was told “sorry, tough”. So much for their claim to make quality appliances that last for years.
DO NOT BY LIEBHERR they are seriously not worth the money.I suppose the only saving grace is I didn’t buy a 5 year extended warranty, then I would have been seriously p’d off!
(No I wasn’t expecting them to replace my FF, but I would have thought from such a “quality” brand that they might have offered me some discount on a new one.)
Re: Lieberherr fridge freezer CUN3913 service no 0981086-03
thanks eldar
we’ve decided we are out of our depth and have got an engineer coming out on Thursday, hopefully he can fix it!
nomadPaul wrote:or you could switch it off and on again at midnight to get the correct’ish’ time setting !
😆 Had already said that to DH ! 😆 Unfortunately doesn’t fix the lack-of-timer problem…which will result in hungry, moany kids when they have to wait for their tea :rolls: 😆
thanks very much for your help Martin, much appreciated 🙂
Will have to have a long chat with DH re new timer vs new oven… (Can’t complain really I guess the oven is 20+ years old & is used most days!)
thanks Martin 🙂
Definitely twiddling the right buttons, done it many times 😀
A bulb blew (elsewhere in the house) which tripped the main RCB (usually happens when a bulb goes…) & caused the power outage, so no ones “fault” unfortunately…
Looks like we need to decide between a new timer unit & a new oven…
Is replacing a timer unit something a comptent-with-electrics (and more importantly knows her limitations!) DIYer can tackle? (I have replaced the fan motor on the oven in the past with no problems )
Re: Neff double oven U1150W0 GB/01 fan motor & element
thanks for all your help, it’s appreciated 🙂
Reading the helpful stuff on this site, I think we might as well replace the fan element whilst we are on, as the dodgy fan motor has probably damaged it & it will be next to go…
Could you also confirm which fan element fits this model.
Thanks again 🙂
