[freddix]

Re: SMEG Range Oven With LPG Conversion Not Working

Graeme,

No I haven’t. But do the regulator wasn’t touched (prior to changing the cylinder). Can they suffer from a mechanical failure?

Thank you.

Freddix

[freddix]

Re: SMEG OVEN FAILURE – HELP PLEASE

Thank you to everybody for their advice.

I am getting the cooker replaced under my house contents insurance as the engineer said it was beyond economical repair. Will have to get another SMEG (like for like) and intend to get a 5 year extended warranty at the same time. I have never taken out an extended warranty in my life, but the problems with this oven and having read dozens of similar reports on the web concerning SMEG I’m not taking any more chances.

regards

Freddix

[freddix]

Re: SMEG SUK92MFX5 heating element stopped working Dual Fuel

Gareth,

The element in my SMEG 80cm range cooker went. SMEG wanted just under £150 for one of their approved service engineers to come and fit a new one. I got a local engineer, who fitted a compatiable element and total cost came to about £90. Access to fit it was from the back and not too difficult (I watched him do it) took about 15 mins, so I will do it myself next time. Wish you luck

[freddix]

Re: SMEG OVEN FAILURE – HELP PLEASE

Dave,

Thank you.

I have been in touch with the regional electricity company and OFGEM who say that there is nothing they will do in terms of the former and nothing they can do in terms of the latter.

I have been advised to claim of my contents insurance, which I might well do except I’m concerned that it will just happen again. I’m hoping that the insurance company will right it off and then I can buy a different oven. My whole experience with SMEG (I have had other problems already with the oven) and its customer service (which is really a contradiction in terms) has been dreadful.

Only problem is I need an 80cm Range Cooker to fill the space (I spent a very large amount of money on a custom built kitchen last year and I don’t want to start choping that about), which manufacturer in the industry is best known for their reliability?

regards

Gregory

[freddix]

Re: SMEG OVEN FAILURE – HELP PLEASE

Clive,

Thank you for your explanation. Certainly a more detailed answer then I received from SMEG, and one that makes sense. My concern is that I can pay to get it fixed, SMEG have quoted £149 + VAT for the part + fitting, but what is to stop it happening again! We have approx 6-12 power cuts a year in my village.

Anyway I appreciate you taking the time to respond to my query, I have not used a forum like this before and its nice that people just want to help.

regards
Freddix

[Author]

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