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Re: CURRYS KNOW HOW
lee8 wrote: but hell what do l no
A lot less than you think you do. That is the root of your problem.
Re: CURRYS KNOW HOW
lee8 wrote:
The days of some old guy passing on his wise knowledge to the young apprentice learning his craft on products that havent evolved in decades past some yrs ago.
Time to embrace the future.:-P
You mean like Rolls Royce Aero Division, some old guy passing on his wise knowledge to the young apprentice learning his craft on products. It is the very best way to learn and for that reason the leading edge companies in engineering still do it and it takes years.Qualifications mean nothing if you do not understand how to apply the knowledge you have gained to pass an exam. After getting a qualification the real learning process can starts.
To be honest to call anyone on our trade an engineer is an insult to those who really are apprentice trained engineers.
This trade at the very best should call them technicians none of us are engineers in the real meaning of the word.You could train the village idiot to repair kitchen appliances, lets face it there are lots out there proving that point.
It is a long way from rocket science or any form of engineering, it is simple fault finding and replacing faulty parts. A basic knowledge of electrical safety is required that is about it.
City & Guilds and NVQ are all very basic exams after passing one it leaves you a million miles from a man with a single year of hands on experience in the field.Re: CURRYS KNOW HOW
lee8 wrote:You tell me what percentage of the work load, without numbers to compare, at best your using assumptions.
Sent from my GT-N7000 using Tapatalk 2
Well in the last two weeks I’ve had 8 that knowhow have written off. all put down to faulty compressors, only two were in fact compressors the rest they just got it wrong, It makes me wonder how many perfectly good appliances are getting written of by useless engineers that just don’t have a clue.
I do not buy the time constraint idea, how long does it take to find a fault if you know what you are doing.Re: CURRYS KNOW HOW
I was asking you, after you said.
Samsung compressors are not written off by KnowHow.
Then you state the obvious about their charges and say.
add some logic or simply ask them.
I think we all know why they won’t change a compressor for £180
But why tell the customer it can’t be fixed. The joke is most of the time they have got it wrong anyway, so they are clearly not employing brightest of engineers, if you can call them engineers.Re: CURRYS KNOW HOW
lee8 wrote:
Samsung compressors are not written off by KnowHow.
That’s not what I’m hearing when I get called out to Side by side repairs, care to elaborate.
Re: CURRYS KNOW HOW
kwatt wrote:Think about it and, we’ve probably all done it at some point…
If you know that a compressor is deemed as the machine a write off and you’re under time pressure, what you gonna do as an employed engineer?
More so if you’re getting assessed on “completed calls” as a written off machine will be classed as completed.
Then from a company perspective, if you have a fixed call charge for an all in repair then it’s not really financially viable to replace compressors or other expensive parts so the incentive there is to dissuade these sorts of repairs because you lose money on them.
Add the two together and you get….
K.
A number of these customers, had more than one visit and they still got it wrong.
I think it is more a case of not knowing WTF they are doing.
We all know fixed price repairs are a con as the bigger faults are not going to get fixed, but a lot of silly faults are being missed because the person who calls, knows sod all about fault finding on the appliance they are sent out to.Re: CURRYS KNOW HOW
Currys are not on adwords this week.
I wonder why, could it be costing them more to advertise than they are making from it.
Over the past 6 weeks or so I have had no end of calls from customers who ask if a Samsung compressor fails on a side by side, is the fridge a write off.
When I say it is repairable and go and check it only two have been compressor faults.
The rest have been misdiagnosed by the person who called, who was supposed to be an engineer. “Knowhow”, more like don’t know how.Re: Should of got a deposit.
I’ve just had a cheque payment stopped by a customer who we called to. She is a fair way away from us, we called gave her an estimate and charged our call out fee as a deposit on the parts we had to order. About half an hour later she rang and said another company had called there had the parts required and she wanted to cancel the part. She had been told if she changed her mind she would still be charged for a call out.
Rang her this morning asked her why her cheque had been stopped, she refused us any payment and said she is not going to pay twice, why should she! We did not repair it another company did and she has paid them.
Not sure if it’s worth going to the small claims court or better write it off.
B@*** old cow.Re: Should of got a deposit.
If the tight buggers won’t pay, pack it in and concentrate on the area of work where you can earn a crust.
I did free call out for a long time, and I always found the customers wanted a cheap job, making profit margins very tight.
It could be down to where you advertise. I found local papers were the worst, most calls were in the council estates with many customers wanting it all done on the cheap.
A customer that will pay a callout charge is serious about a repair and you can make a fair profit for your services and tend to be in better areas, where you can build a reputation that will gain you recommendations to others in that area.The idiots that want you to bend over backward and all for free want a cheap fix after their giro gets paid. Let your rivals have these customers, they are no good to your business.
I don’t turn away work by telling them I charge for a call out, I only get rid of the time wasters and poor payers.
When I first started charging for call outs, my call rate fell like a stone, but my profits did not, because I used less diesel going to fewer calls, but every call I went to paid me for my time and fuel.
Think about it.Re: Should of got a deposit.
When i first started out on my own, I did not charge for estimates and had no call charge, that soon changed.
I got called to a dishwasher that was filling with clean water when not in use.
Told the nice Indian man it needed an inlet valve, he said I will let you know and I left, and he did not call back for the repair.About 4 months later the same man phoned asking advice about his Hotpoint washer sticking on wash. He said you have been to me before, I asked for his address and remembered I did not repair the dishwasher, I asked did you get a new one? he said
“No I got a valve and fitted it myself”
I then realised he was fishing for tips not a repair. I was not going to let that happen twice.
He said he thought it was a timer are they easy to fit? The machine was an old 95130, going back a bit! I told him it was easy but did not say it would fix the fault at any point.
I just said it could be the timer. He hung up a happy chappy, I just laughed to myself thinking it was payback time for taking the pi**A week later he called again moaning I had got it wrong, it still sticks in wash, I must come out and fix it free of charge as he had spent money on a timer that was not needed, blah blah blah. That’s when I told him I no longer did free call outs and advice also cost money, in his case a timers worth. Never done a free call out since. The cheek of some people.
Re: who owns this site ???
Having the same problems, booked the call with the customer and then had to let them down, because no stock but showing in stock when I placed the order.
Not good enough, I only order from them when I have to now.Re: Refrigeration perils
A lot of fuss over nothing but a good case for better training.
So many have very little training and are let lose on fridge system repair. the first time I had any training on compressor changing was half a day, not a word about gas and it’s hazards.
What ever gas you are working with, only do it with good ventilation. Even today there is no requirment to be qualified to work on R600a yet it is explosive in the wrong conditions. Yet we all have to jump through hoops to work with R134. Who’s crazy idea was it to use buthane in fridges anyway!The article said the gas was used by vets to put animals to sleep. My daughter is a vet she said they use carbon monoxide to kill male chicks in battery farms but has never known OFN being used in any Veterinary application. OFN could not kill in 5 seconds even at 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} it would take 60-90 seconds to take effect death would take a bit longer. :rolls:
Re: Yell.Com
If it works for you then stick with it. I have not found it so effective and I have been messed about by them so many times. My advert was offline for 3 weeks in the run up to Christmas. The reps always said it was a “computer error” and it would be on line in 48 hours, it took them 3 weeks to sort it. I always monitor calls and website hits according to them I had 107 website hits in one month, according to Google it was only 14, strange that!
I guess it depends on where you are and who deals with your account, I’ve had 3 reps in 4 years and none of them gave a hoot about customer service, all they wanted was a signed contract.
