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Re: Yellow (ish) marks on white cotton bedding after washing
Thanks for the reply.
Just confused as to why it only happens on white cotton garments. I don’t think it’s the powder but might try an new, unwashed, garment (if I can find one) and wash it without any powder.
As the machine is under warranty, a call was placed for an engineer who was as confused as us. He has taken a sample away to refer to tech support.
Re: Liebherr CUNesf 3913 – problem
Final update (I hope)
Liebherr called today and confirmed that the product is faulty and offered a CNES4056 as replacement and no money to pay – accepted the offer.
Can’t see it arriving before Christmas, but pleased to have reached a satisfactory conclusion.
Fingers crossed!!!
Re: Liebherr CUNesf 3913 – problem
Latest update…
Liebherr Engineer arrived today…. Spent ages checking temperatures inside the Fridge and Freezer. Outcome is that it IS faulty. Seems the Fridge can’t get below 7 degrees and therefore the continuosly runs the freezer (-30 degrees). He also noticed (before we could tell him) a small condensation spot on the side casing or the fridge (something to do with where the pipe runs).
Now we are awaiting his written report into Liebherr Management to find out what there are going to do.
Re: Liebherr CUNesf 3913 – problem
Latest update…
… after loads and loads of phone calls , plus personal vists to the sellers showroom we have finally got Liebherr to respond to us. For the past week and half, the seller has been trying to get Liebherr to contact us to arrange a date/time for their visit. This morning, they called and arranged to visit on Thursday.Re: Neff S5443 not heating up fully
Many thanks for the response.
The blocked pipe might be true. After posting this, I ran another wash through with just the breakfast things in – at the end of the wash, there was plenty of steam and the items were hot to touch.
Just running an empty wash now with white vinegar.
Re: Liebherr CUNesf 3913 – problem
Latest Update.
It transpires that the ambient temp must be above 18 degs and not 16 degs – that’s why the side wall heaters are still coming on.
The temp in the freezer now varies between -12 and -30.
Leibherr are digging their heels in and stating that the device is working as it should and the retailer is telling me that I cannot return it to them for a refund as it is now outside of the initial 28 days. 👿
After a lengthy call with the retailer, it seems all may not be lost. There is a chance that Liebherr may send one of their specialists out to investigate the situation. I’ve made it very clear that I still want to buy another Liebherr, but one with 2 cooling circuits – I just need to get them to refund the cost of this one first.
Apparently I’m the only person to report a problem with this model.
John
Re: Liebherr CUNesf 3913 – problem
Many thanks for all the responses.
‘Dales-Electronic’ – thanks for passing my details on. Martin Smy (Coolectric) called me on Weds. After a lengthy call, we discovered it was all down to room temperature. My kitchen doesn’t have any heating and the Liebherr ambiant temp feature seems to be kicking in and making the freezer colder than it should be.
The CUNESF3913 only has on cooling circuit. This is related to the fridge and if the ambiant temp drops below 16 degrees (my kitchen is around 15 degs) , then the heater in the sidewall of the fridge activates. Increasing the temp of the fridge forces the ‘ cooling ‘ program to start and this in turn drives the freezer temp down even if it doesn’t need it.
Does all that make sense ?
So now it’s back to the retailer and Liebherr to see what options they can offer as what I’ve got isn’t suitable for my kitchen. Also, in the manual, I can’t find anything that relates to this ambiant temp business.
I have put a convector heater in the kitchen for the time being and although the temp is now around 18 degs, the sidewall heaters are still on in the fridge.
Will update you all on the outcome with the retailer and Liebherr
Regards,
John
