Forum Replies Created
-
Posts
-
Re: hoover fridge
Hi Marge, I don’t know if it’s the same deal but since Hoover is really Candy refrigeration in disguise it likely is…
We used to get this all the time as agents, in fact we got sick of having to explain it and ask that the instruction manuals were changed for the UK.
Basically the Candy and Kelvinator fridge freezers had a thermostat in them that is designed to cope with ambient temperatures ranging from heated homes in Northern Europe to the Med. and North Africa in them, it does make a difference. In the UK when they were set above about “1” on the dial and sometimes less than that you’d get tomatoes like cannonballs as well as solid milk.
Yet the instruction manuals all said to set it between 2 and three! 😕
The thermostat numbering is there as a guide only, it does not generally dictate a set temperature, only an electronicially controlled fridge with a temperature display would do that and they’re a bit more costly.
I’m not saying that you do not have a fault, you may do, but it is worth trying the thermostat turned down lower first and see what happens as it’s often all that’s wrong.
Hope that helps.
K.
Re: Encouraging…
Keep the suggestions coming please, this could be interesting and it’s always nice to hear what’s wanted.
Chris that’s a damn good idea but it involves specialist coding to do it so it’s now filed under “when I get time from Trevor”. 😉
K.
Re: Healthcheck
Yeah, the problm is Martin, it’s OUR cake! 😕
Hence I’ve always preffered to work as a direct as opposed to an indirect agent, plus the support is far, far superior as a general rule.
But anyway, back to the point…
You’re absolutely correct Kevin and it’s something that we’ve discussed briefly in the past doing but we’d have to pay for it. 🙁
But that doesn’t mean to say it can’t be done at all, it could easily be done under the subscribers remit. All we need do is get prices for running credit checks as UKW and then share the information as it is required, I can see no real issue or obstacle in doing that if people want it done. Also with the costs being shared between us it should be cheap as well as a very useful addition that could save us all a lot of grief.
K.
Re: new networks and existing.
Well, he might be pissed off but tough shit.
His choice of staff is poor and using a software house’s name in vain and misconstruing what they are is a bit on the wrong side of naughty. Apparently they’ve already been blown out and had a bollocking from Powerhouse, his former employer!
Rumour has it that they’re not exactly as above board as theylike to make out and that a load of the stuff about the stock market is just crap. I need to dig more.
K.
Re: Samsung – Gbdar/EAC
I wonder if you get a half fare from calls through GBDAR when they exchange it? :rotfl:
K.
Re: Electrue/NESN
Sorry I really didn’t have the time to post fully earlier as I’ve just been ludicrously busy today.
I got the distinct impression that, irrespective of the current issues with NESN which I still firmly believe is “legacy” effects from the previous administration, that there truly is a resolve to get it right. Whether it’s possible or not remains to be seen and, whilst I may not agree with in effect taking the finances from the troops who’ve had a rough enough time of it with NESN I suppose you have to admire that they are at least trying to sort it out.
And as an aside, just remember where that “legacy” now resides a point that has been made to NESN and what information we have on that is now with them.
There are representatives of NESN attending the meeting at Sibson next Friday and I’m sure that they will be willing to address any individual points over a cup of coffee and to explain the reasoning behind this move.
What I don’t want to do is kill NESN, that was never my intent although it looked all too likely at one point from what I can gather and, little of it had much to do with what I had said. What I pointed out is the probable reaction that I would take to the circumstances given the information to hand with any account, not just NESN. I have had to take such actions in the past and I would not hesitate to do so again, it’s not personal it’s just business. In the end you seldom get nothing for nothing and if NESN want this to happen and expect the members to take the hit then there has to be something on offer for the troops IMO, but that’s just my way of approaching things I guess.
You are correct though Rudi, I always recall a certain are manager for a large manufacturer telling me (swearing removed) that it didn’t matter what they paid the agents, they’d always find their own level of pay one way or another. This is very true and engineers don’t get mad but they damn sure get even and they will here at some point too. There are always ways to do it btu the point is, we shouldn’t have to resort to such methods and it should all be above board but that’s made very hard to do in the real world by what amounts to, IMHO, stupid restrictions, stupid requests and red tape. But that goes across multiple different companies within this industry and its extremely sad that there is an inherent culture of fear and mistrust but it’s the world we live in, or are forced to live in.
I do have a respect for the current CEO of NESN for taking the time to call me up and explain what they’re trying to do honestly, openly and bull free and I do think that the intentions are good there, or at least that’s the impression that I got. What will happen in the longer term, well only time will tell? Will the network support this move, I really don’t know but as always that’s down to the individuals to choose what action or reaction that they have to it?
I think that NESN should be allowed the chance to explain this to the members and let them decide what they want to do. If they accept and support it then fine, who are we to argue with that? If not then at least NESN know where they stand and the limits placed upon them by the members which I’m sure will be respected now under the new regime.
K.
Re: Oven controls too hot
Hi Cedric,
To be fair at least Magnet (or the manufacturer) have offered the upgrade, many wouldn’t do that! so, fair play, that’s not too bad.
I can’t comment on the quality of that appliance as I have no experience with the brand but at a list of £379 not to have a cooling fan seems a bit odd on a single under oven. Although Magnet do say that it’s not fitted on their website and that it has a “cooling system” whatever that means.
On looking at it though it does look to be pretty basic.
Quick Google also produced…
http://www.dooyoo.co.uk/small-kitchen-e … zi/118295/
So another not so happy customer too. 😕
Very little other information out there on the brand that I can find so I can’t help any further.
K.
Re: Electrue/NESN
I got a call this afternoon from NESN in response to explain the situation and what’s going on, I appreciate that they have taken the trouble to respond.
This is a short-term measure designed to put NESN back on track that will be in place for 6 months.
K.
Re: I need an engineer for a Diplomat ADP8224 dishwasher
Levett & Martin 01892 528192
Sellens Service 01732 521500Either or should be able to help you out.
K.
Re: Electrue/NESN
I wasn’t in any way saying that this should not be seriously considered Rudi, what I didn’t want to do is end up being accused of calling for any form of drastic action in response to this without full confirmation, not that I have any reason to doubt the information. But this is the rumour mill after all. 😉
I know exactly the response that I would have to such an action especially in light of the fact that NESN are, as far as I am aware, still behind on 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} payments. Payments that have been promised to be brought up to date on several occasion with each deadline slipping further and further back as each one passes. Then on top to have the insult (and it is an insult) of a pay cut is just beyond the pale and it’s a, roughly, 5{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} cut in payments in effect but probably closer to a 50{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} cut in margin on a call, probably more in some cases. That is unacceptable.
It is obviously tactics borne of desperation and most certainly a financially very troubled organisation and as such I would be treating them as an extreme credit risk. On that basis I would put them on stop immediately until the situation was resolved, the account brought into line and accept no fresh work so as to minimise any potential losses. After all, at this stage, you’d know what you stood to lose and there’s little point in allowing the debts spiral to any client that you offer “on account” terms to.
Sorry but I’m too long in the tooth and been stung too often in the past to accept that sort of risk from any company that is not financially sound. You learn through bitter experience to spot the signs as early as possible and take action, wishing the problems will go away invariably only leads to further heartache and greater loss and so I’ve learned to be very proactive in such situations.
K.
Hi Karl,
No, talking to them doesn’t put you into any agreement at all.
It’s only if/when you accept work that things get a bit more complex on anything but an ad hoc way.
K.
Re: Zanussi Fridge Freezer keeps defrosting
I’m not familiar with that particular model as such but it sounds as if it could be a compressor failure at worst or a plethora of other little things gone wrong. 😕
Intermittent faults, oh how we love them! 😆
On the older 62/21’s that’s what I would guess at although, as I said, there are other things that could be faulty, including the defrost timer itself but a 16 hour cycle could well be about right, there’s various times for those and one of the Zanussi guys should be able to shed a bit more light on that for you.
K.
Re: Newworld Esteem Si500
That’s what we refer to as the hinge runners that you’re talking about I think.
If they’ve totally gone my advice is to replace the door hinges as well as they’ll likely either also be faulty or on the way out to.
I’m not sure if that’s enough information to get prices etc, but if you email Dave on spares@ukwhitegoods.co.uk he’ll be able to check all that out for you tomorrow.
K.
Re: Zanussi skips wash to last 3 mins of programme
Hi Kevin,
You could try, 01777 870487 Roy Waring South Ltd, who is also a DASA member. Service Force is a good choice as most all the agents are very good at what they do also.
Hope that helps.
K.
Re: Electrue/NESN
Okay, I’ve been avoiding responding to this and the last post Rudi as I considered it only fair to give NESN a chance.
X-Point is dead, so far as I can see Service Power have bought it, no doubt to get the staff and the UK/EU contacts. Mistake? Only time will tell but I don’t think it was the smartest or ever researched move, but hey, what do I know.
As to a rate cut, well in the light on many a positive move by AIS, CDA, MFI, DAG and a few others actually raising the rates it seems a very negative path to take. Even Whirlpool are rumoured to be raising rates, although that’s another story I’ll go on about some other time, but it was a nice sentiment all the same.
To cut the agents rates however, seems to me, a very dangerous thing to do especially when coupled with the other factors.
If NESN’s back is to the wall to that extent then it paints a grim picture and, to do it in this manner makes it all the worse. I will seek clarification and confirmation of this tomorrow or over the weekend and see how the land lies, but on the face of it, it ain’t at all looking good.
As to Service Power, well what can I say that I haven’t already? I spelled it out as best I can in a “public” forum, it’s up to people to make their own choices on the best for themselves.
If someone reminds me next Saturday at the repairers event in Sibson I’m sure that there should be some comments to be had on this.
K.
