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D’OH! I never thought about that so….hastily added in both Word and PDF formats.
Sorry guys, I should’ve thought about that. 😳
K.
Assuming we’re talking about the same WP, I got terminated (I’m sure there’s an Arnie joke there somewhere 😉 ) and I’m still awaiting a response after over 6 months on some rejections as well as payment on a load of work. Oh and the termination notice was over one sentence in a private email that was not sent to the WP or was even public, it was a private email, legal, I think not! In addition because they took the hump with me the termination was immediate with no run down period, so they broke their own contract terms there effectively making the paper it was on useful only as kindling.
Let me put it this way, I’ve more or less resigned myself that I’ll never see the money for those calls unless I invoice the customers directly but it does not negate the fact that I still have had to pay spares suppliers for any spares used for that work. So, in the end, I’m out of pocket twice in effect as I’ve done the work for free and lost revenues for the materials to do that work. Nice eh?
Thankfully one of my new contracts that I’ve taken on, that came fom the last call for work on this site, have been absolutely brilliant and very, very supportive and helpful which is a very different scenario to doing the same work through a WP.
Problem is, some of the customers I do not want to invoice as it would upset other contracts and, to be fair, it’s not their fault that the WP was useless so why should I make them suffer? It’s annoying to say the least but that’s the situation.
What’s really annoying is that I strongly suspect that the WP has been paid for a lot of calls that they are withholding payments on or have been “rejected” to finance themselves, be very mindful of this tactic.
Ho hum, you live and learn then move on to better, brighter things with the lesson learnt.
K.
Thanks Roni, that’s been a great help indeed and should make some people rest a bit easier if it’s one less worry that they have.
K.
Andy has been on holiday for the past couple of weeks, I spoke with him via email this afternoon so there’s been no CDs done whilst he was away. If you ask for one though he will get it done for you, he’s playing catch up I think TBH. 😉
K.
I couldn’t anyway! The only thing I could do is plonk a link to it here as it is priveleged information and without permission from Servevast/Smeg I couldn’t re-produce it anywhere which I can both understand and respect.
I will talk to Andy @ Servevast and see if he has any objections to it being available to the trade in general.
K.
Thanks Roni, that confirms what I thought more or less and, basically there is little or no reason for a claim to be made.
Also, given the costs involved to launch such an action it would probably not be worth the effort for the potential reward if it were a WP taking an agent to court given that, at most, you would probably only be looking at a figure in the hundreds, maybe a few thousand at most. The only reason to do so is for vindictive reasons as far as I can see.
Isn’t a bit of freedom a wonderful thing? 😉
K.
Dave_Conway wrote:No matter what size the cake, there are those that want all the marzipan and cherries as well, not to mention the hundreds and thousands 😉
Also known as taking the p***! 😉
Here’s a thought for you though….
If a WP is in a position where they cannot meet their commitments month on month and has to claw back more from the agents by upping the already high “management” fee, as well as out-sourcing a lot of admin work et.c etc. then tehy are obviously strapped for cash. That being the case, do you really want to be in a position where they owe you a lot of money and, more impotantly, you owe other third-party spares providers money on the basis that you are owed from a company that may very well be in financial difficulty?
I even managed not to go into all the other problems with that and it’s scary! 😯
K.
Roni,
Yes that’s more or less exactly what I mean.
Basically the WP decides to attempt to enforce a clause in their contract that states that you cannot, whilst working for them, work for any other network or any of their customers or ex-customers for a set period of time. In most cases this is six months to a year.
However my point is, that if said WP loses a large contract and is no longer in a position to offer the same levels of work surely we all have to protect out own interests first? If that means being is a position whereby we have to approach that WP’s ex-customers then so be it, but for the WP to then take or even threaten to take legal action over it strikes me as a bit rich.
Some of the WP contracts (where you even get one) are utterly farcical TBH and I have in the past scored out sections of a contract that I will not adhere to. Oh and as an aside, if they don’t pay you or break the terms of that contract in another way it’s basically not worth the paper it’s written on so I’m told. 😉
K.
The DTI got back to me on this yesterday afternoon and are still investigating the issue further.
However, whilst they can see no specific legislation on their books for it they did tell me (same as TS) that doing such a thing is highly inadvisable and can lead you open to a claim should there be any cause for one. When I asked about specifics on that they simply indicated that the claim could arise from a simple cut to serious injury or even death and, if it could be proved that you gave advice without knowledge of the circumstance that you could be held personally liable for it. 🙁
Basically, don’t do it!
K.
Any word on Jo Loach yet? MIA? AWOL?
Any word from Cornhill? That amatuer clown managed to email the very person that we should be speaking to so at least through his own incompetence he did us a favour yet again. 😆
K.
LOL, £0.50 a call, I bet a large number on this list wish tht was all they were raking off the top line, if it’s who I think you mean of course 😉 , as it’s a *LOT* more than that! Try about 25{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of the labour fee in some cases and even more in others if you’re smart enough to catch them out.
Hell, that’s more than I pay the taxman and I think he’s ripping me off! 😀
K.
I’d have to agree with bonzaco for the most part although Servis did try to shaft us for stock that they had already contra’d off a while back, that soon went away. They could not produce proof of delivery, nor a transaction history on the account, whereas I could. 😈
We still do a bit of work for GBDAR and they’re okay IMO, but the rates are crap and this half-fee thing is an utter nonsense, in fact any reduced fee due to a retailer exchanging an appliance or the manufacturer is disgusting IMHO. It does not cost any less to do the job and, more often than not, the admin costs are put up by supplying reports, chasing spares, phone calls etc. etc. so we lose out big on any that are a write-off, even for some insurers. We all *know* who the culprits are for that rubbish! 😉
However that is a subject in itself if anyone wants to start a new thread on it?
The people at GBDAR are fine, held in constraint from what I can gather by Servis UK (I think there’s a very strong connection there) and parts are an issue, I agree.
But as stated GBDAR *always* pay on time without any quibbles and that in itself is way better than a few other WP’s are doing right now, again we all know the culprits. 😉
K.
Del wrote:For every member of this forum that actually takes the time and trouble to post a question. there are at least ten more members who view the topics.
Very true and I do wish that if you have a question that you ask, even if you’ve never done so before especially on this subject. This is a network that is being built by repairers, for repairers and the more input that there is the better it will be and the less assumptions will be made.
So if you have something to say, say it, DASA member or not! 🙂
K.
