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Re: D&G Contract
Really sad this, D&G used to be a company worth dealing with now they seem to be making the same mistake as all the rest. Once you lose the goodwill then you’re on the downward slope. They give all the good work back to the manufacturers or take away the chargeable work. They threaten their own network and only pass the dross to us and then they wonder why we don’t support them in the customers home. Oh and of course they back the wrong pony with Comet. Sad so sad
Re: Independent Service
You know guys, over the years I’ve been in this business, I’ve seen them come and go but one thing that I’ve noticed over the last ten or so is that the managers from the old Expert Appliance Care seem to have infiltrated the management structure of many of our well known manufacturers/work providers. Equally, those manufacturers/wps later do a nosedive. They always think they can bully/control but what they never understand is that we are independent and through the hard work of those at the UKW & WTA we talk to each other. No longer can they divide and conquer – however this latest email from Julian Hunter-Jones is typical of the way they think they can work. Perhaps they should consider what happened to MFI/NESN and most recently the revelations from JTM. Goodwill is in short supply at the moment – especially when you can’t pay your bills on time.
Re: Samsung the new network
Oh there must be some tight bum cheeks out there if no one wants to respond – but hows about the little snippet that Samsung are talking to Comet re service work :boops: did I say that 8)
Re: Press Ganged Into DASA
This will be my last post about this subject. To clarify a couple of points, I stand fully behind my original post and its content. Prior to posting I confirmed with four seperate people (two within Beko, two independent) that the information was correct, but hey this is the Rumour Mill.
a. If I have got it wrong, those of you that have given up your valuable time and done Beko training courses will get the promised work and will not be asked to join a trade association. Result for the engineers.
b. If I have got it right you won’t get the work unless you join up and you can make up your own mind where you want to be. Another result for the engineers.
c. Watch this space.
Regarding the damage limitation excercise from Bekoboy, I guess since we are talking animal farm you must be the horse that ‘got nobbled’
Or as my young son would say ‘liar liar pants on fire’Finally, never came across the Pig and Whilstle in my management course, but as we would appear to be the Whistle (blowers) you must be the bacon sandwich – pass the sauce please 8)
Re: Press Ganged Into DASA
It’s not very often that I post on this site I have more a watching brief, but when a fellow colonial gets placed in a position where he has to resign then perhaps now’s as good as any. Why did he resign, well because after working for a year to improve the Beko service network and giving guarantees to service companies that they would get work he was put in a position of being told by Ken H. that all work was now going to be passed to Kens’ gang at DASA. I believe the words crook, unethical, liar and feathering ones nest also came up in the conversation. Sadly, from what I can see this does a great deal to sully the Beko brand and Beko management reputation and one must hope that someone in top management spots such a glaring mistake. On the other hand perhaps DASA should also consider its options because if this is the type of teflon coated character they wish to run their operation they will not be receiving my next subscription. Ironically this was the very point that Ken Watt, Lawrence and Ian were trying to get across at the last meeting. Remember these – TEAM, Goodwill and especially for Mr KH –
‘Remember, the toes you step on today may be attached to the ass you have to kiss tomorrow. To Steve I say this, I am sad to see you go but you are a better man for baling out and have my full respect.Re: GB DAR
Had to laugh really, Ive just been approached to do Samsung refrigeration work by them. They offered £35 per call with £15 sundries. But it costs more than £15 for the lockrings, I said, its a fair price they said. Get qualified I responded ! What planet are these guys on?? I would really like a response from them on this forum, who knows?
Re: Stoves & Expert
Here we go again – we start working for what we think are ethical companies and low and behold, despite messages from on high, we get shafted. Never mind just another day at the coal-face!
Re: Who Do You Think You Are Kidding…
I was wondering how long this one would take to come to the fore. Once again you have to ponder who you should blame. Is it Servis for manufacturing a poor quality product, is it the retailer for setting the buying price or is it GB for not supporting its engineer network. Whichever, I would have thought that Servis would realise that Retail Store managers in general, have the ability to select what they have in store. After aggro from customers, about a particular manufacturer they can de-select it from the portfolio. Certainly our two local superstores are aware of a problem and are not pushing the Servis brand. We’ve had a few of these through and to be honest, had we been offered a decent wack for a tub change, we would likely have supported both the brand name, the customer and the retailer. But to quote Ken – you get what you pay for – So what do you get – customer misuse – Who wins??
It really is time for manufacturers to realise that service is the key to selling its product. The worm has turned and customers seem (if I read things and our sales right) to be moving away from the box shifters and their promised service, to the local independents who sell and service. We sell a better quality product, for the same price, with a two year parts and labour guarantee and the manufacturers commercial manager who understands the meaning of customer SERVICE (not servis)Re: Beko WM1510W
Should have mentioned – moves on to 40c was and does not heat to 90c as selected. What now??
Re: “New” Coverplan
On a visit to our local Currys yesterday I was informed by the district manager that he was dreading the new system. Currently, he stated, our local service provider can’t meet the criteria for the old system – they have no chance with the new one.
A little bird also indicated that CDSL are now moving away from the small independents to the multi engineer companies. Any truth in this?? Whatever, it looks like someone could fall badly on their ass over this well thought out scheme 8)Re: Hotpoint Advertise Franchises!
A long deceased friend spoke to me many years ago and during our conversation stated ‘don’t whatever you do undervalue your labours’. He was charging £33.50 then, perhaps Hotpoloni want to take us back to the darkages – is this progress I ask??
Re: JTM Contracts
Hi Toni – We had a call some few weeks ago asking us to help them out. However, we also had experience of working with them a couple of years ago, which resulted in us binning them because of lack of support and bad payment. They may have sorted themselves out and we have done a couple of jobs this time so havent decided yet what to think. What may turn out though, is that you find they are short of a skill-set in your area and you may end up doing work that they cannot get done by their existing engineers. A Ken stated, they pay at the lower end of the scale and some of the brands are abit obscure. Might be worth a try as a filler-in. Cheers – Mat
