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kwatt wrote:BenoitMilner I don’t think any offence was intended by Mark, merely a suggestion.
As for temps over 700 degrees I have no idea and I doubt any service engineer would do, but most US appliances I have seen in the UK, sold on the UK market are well adapted for sale in the EU and meet the CE approval requirements, or they should do.
What I can tell you though is that normally a tumble dryer would not go to such temperatures IME as that is very high indeed. Of course this is purely an opinion, but the only thing I can think of that could cause this is the failure of the thermostats that regulate the element, of course without knowing the make/model and configuration that is just pure speculation on my part but to me it’s the only possible cause of failure within the appliance itself given the facts described.
Interjection by “Shane”We used to service American built appliances and some of those were dual voltage. We had one case of a new appliance that was sent out, set for the American supply voltage. A discussion with the importers advised us of the proceedure to convert it and this was done successfully.
If a burnout ocurred in a component close to the moulded base, the base could have provided the fuel for the subsequent blaze and the high temperatures achieved.
We have seen examples of the ability of these moulded components to be consumed by fire “inside the cabinet”. Once the fire started it would not have mattered whether the fuse had failed or not.
Shane.
kwatt wrote:Well then Bonzaco there is only one cure for it, vote with your feet!
Seriously, that’s the only thing to do, go with the work if you need it that badly as I’m quite sure that if you all band together little as I suggested what is NESN going to do? Take you all to court? Somehow I doubt it as they may well a bigger fight on their hands to contend with first.
However should that happen please refer to my previous post.
You all have this meeting tomorrow to air your grievences I suggest you make good use of the occasion and make sure that NESN’s management team is under no illusions about the severity of the situation and the gravity of the decisions that you are faced with. In the end you have to do what is best for your business irrepective of what NESN or CDSL choose to do, that’s what’s meant by running your own business.
K.
When I view the recent posts on this thread, it appears to me that NESN
are acting like a drowning man with a gun who shoots the bloke standing on the edge of the whirlpool who is holding the lifebelt. Monty Python could not have made it up.Shane.
As a rather bemused observer of the CDSL/NESN fracas, on the outside, looking in, there a few points that puzzle me.
1. Who owns NESN? Is it shareholders, or the agents themselves, or a combination of both?
2. Is the managing director acting in the best interests of the owners and if not, why not? Surely, he is paid by the owners of NESN to look after their interests and not indulge in absurd egotistical excursions to the courts using the owner’s money to fund the fares.
3. If, as appears likely, NESN are not performing “nationally”, to the standards laid down in the contract with DSG/CDSL, surely it is NESN that is in breach of contract and DSG/CDSL could, quite legitimately take whatever measures were needed to rectify the situation.
4. DSG have a contractual obligation to honour the guarantee of service laid out in the Mastercare contracts with their customers. If DSG fail to honour these contracts it could do unquantifiable damage to the confidence of their customers. These customers are the innocent victims and the most important factor in the equation. The impact of the loss of confidence on the future sales of DSG could be immense.
5. If DSG were to suffer a downturn in sales because of this fracas they could well feel it to be in their interests to take action against CDSL/NESN to seek damages to alleviate their losses. If this were to come about I fear DSG’s “piggy bank” would be rather larger than NESN’s. CDSL would merely be the conduit for the paperwork.
6. It must not be forgotten that DSG have an alternative route to get this work done and it is a route that has been used before. They could request customers needing service to contact a local repairer and operate a “pay and claim back” basis, or give the customer an authority number to enable the repairer to invoice DSG direct.
7. I have no knowledge of the articles of association of NESN, but I would have thought a certain number of members/shareholders could call an extraordinary general meeting to sort out this mess.
8. If this situation is allowed to fester and someone resorts to the law, I foresee a financially painful outcome. I can envisage the lawyers rubbing their hands and licking their lips in anticipation, then running off to Saville Row to order a bigger size of their already voluminous trousers.
Shane.
Re: Servis M785
Daf wrote:
bonzaco wrote:
Chris – try M781CI Wonder what the “c” stands for
DAFDid you reallly have to ask ?
Re’ Rudolf Huckers’s piece. Any agent caught in ths “SCAM” should immediately start an action in the small claims court. Tel the County Court in your area, tel. no. in the white pages. Ask for a plaintiff form and the notes that accompany them.
Fill in the form and send to the Court with a cheque for £30.00. Then sit back and wait for the system to spring into life. If you win the defendants have to pay you the £30.00 + your expenses.I can foresee SOS having to employ extra staff to keep track of the blizzard of paperwork.
