Forum Replies Created
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Re: Fridge Leaking Water
Dave_Conway wrote:Ah, I didn’t realise it was only 6 months old, which rather changes you’re options here.
Ultimately you will need to ask Magnet’s advice, they may require Whirlpool to call out if only to ascertain whether the fridge or the installation is at fault, either way it will not be you’re financial problem, if the fridge is faulty, Whirlpool Service will sort that out and if it is an installation fault, it will be down to Magnet to rectify.
Dave.
We have had a few cases of this build up of “defrost water” in the last couple of years. We are certain the cause is, the compressor “run times” are too short to build up a sufficiently high temperature in the compressor, hence the water is not evaporated to atmosphere.
These cases have been on R600 systems and may be associated with low ambient temperatures in the dwellings.
Come back defrost heaters, all is forgiven. There is a possible solution by arranging a permament feed, via a Diode, to the internal lamp.
This will allow the lamp to operate, at half power, with the door shut.These cases were not on Whirlpool appliances.
Shane.
Re: GB DAR
bonzaco wrote:Your at 110{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} as always Del, they don’t like “Del talk” but unfortunately for them, it cuts through the crap. See you at the meeting.
The comments about GBDAR’s submission was most apt.
To adopt the name SPINNER was hilarious.
I assume the trio were trained at the Alistair Campbell school of public relations.Shane.
Re: Electrue/NESN
shane wrote:
Dave_Conway wrote:
Thankfully I did not get roped in on the shares thingI did 🙄
I’m not sure if I will be “allowed” to go to the AGM though, not being an NESN member anymore.
TBH with the UKW meeting the following week, I can’t take the time away from the office anyway, and I know which is more important to me.
Dave.
They can’t keep you out Dave, you should have had an invitation as a shareholder. If they have not sent an invitation, I’m sure this is a breach
of The Companies legislation; after all, you are part owner and are legally
entitled to up to date information.I will consult my Business Consultant this evening for his opinion and post an update to-morrow.
Shane.
I consulted my Business Consultant last night and he confirms that a shareholder must be provided with a copy of the accounts and an invitation to the AGM. You don’t have go in person, you can send a proxy.
That is not an offer to attend the AGM I can assure you.
Shane.
Re: Samsung
Rudolph_Hucker wrote:When I saw that D&G had taken this on, I felt for them. I like D&G and remember Threse as Miss Seymour. Always very helpful & done her best to help us agents. D&G have probably thought this was a good one and would be manageable. Well it aint, I would have thought the Brandt fiasco would have dampened their ardour a bit.
I can only wish them the best of luck, and tend to agree that as far as the agents are concerned, they can feel reassured that D&G at least will look after them and give as much support as possible. Unlike some work providers I could mention.
The web-site as mentioned is only the beginning. Wait till the invoices and claims are to be settled. There has been hints regards L.G.E. this lot used to be as bad. A leopard rarely changes it’s spots, we will see.
Rudi
Having had fingers burnt with both LG and Samsung I’m delighted that these threads have been started. We have had a number of approaches from LG in recent weeks, to get them out of a hole. Needless to say, we declined to offer assistance and as far as we are concerned they can stay there, though I could be persuaded to make a call to fill them in.
It would appear to be a case of the chickens coming home to roost; and not a moment too soon.
I’m suprised D&G took Samsung on though, I thought they had more sense. We were D&G agents for many years but resigned when the Brandt conract reared it’s ugly head. I declined to do the Brandt work but was then told, by a “Service Manager” that I was “obliged to do any work they sent me”. We resigned on the phone !
Shane.
Re: Electrue/NESN
Dave_Conway wrote:
CaryGrant wrote:
Thankfully I did not get roped in on the shares thingI did 🙄
I’m not sure if I will be “allowed” to go to the AGM though, not being an NESN member anymore.
TBH with the UKW meeting the following week, I can’t take the time away from the office anyway, and I know which is more important to me.
Dave.
They can’t keep you out Dave, you should have had an invitation as a shareholder. If they have not sent an invitation, I’m sure this is a breach
of The Companies legislation; after all, you are part owner and are legally
entitled to up to date information.I will consult my Business Consultant this evening for his opinion and post an update to-morrow.
Shane.
Re: Hot News About Indesit
Dave_Conway wrote:A rather amusing story in the Scotsman today:
Italian villagers call for exorcist to end ‘demon’ fires
JEREMY CHARLES IN ROME
AN ITALIAN village was evacuated yesterday as investigators attempted to explain an outbreak of spontaneous household appliance combustions, which have left locals fearing for their safety.Fridges, cookers, televisions, washing machines, mobile telephones and furniture have burst into flame for no apparent reason at a dozen houses in the Sicilian village of Canneto di Caronia near Messina.
Authorities initially suspected the fires were caused by overhead cables on a nearby railway line, but the outbreaks continued even after the village’s electricity supply was cut off, leading some locals to blame supernatural forces.
Pedro Spinnato, the village mayor, has ordered the evacuation so further investigations can be carried out.
“This has been going on for three weeks now and there is no explanation for it. We cannot risk a tragedy through these fires, so I have no other option but to evacuate the village,” said Mr Spinnato.
“We have had electrical engineers in to examine cables and wires but they can find no explanation. It is not just electrical items, furniture is also catching fire for no reason.
“Already people are blaming the events on evil spirits and I am being asked to get the local priest to perform an exorcism.”
The civil protection chief, Tullio Martella, said: “For the time being there is no scientific explanation for it and I have never heard of anything like this happening before in Italy. The fires continued even when we cut power to the village to see if that was a possible cause.”
Last night more than 100 engineers were in the village and geologists were also due to carry out underground surveys.
Nino Pezzino, 42, one of 39 villagers evacuated yesterday, said: “Twelve of our houses are uninhabitable. Fortunately, for the time being, the only damage has been to houses and no-one has been hurt, but you can sense the growing fear.
“How can anyone live in a house where any minute something can catch fire for no apparent reason?”
Father Gabriel Amorth, the Vatican’s chief expert on exorcisms, said: “With cases of demon behaviour it is normal for domestic appliances to be involved and for demons make their presence known via electricity.”
😆
Dave.
I can foresee a rush to the local hardware store to stock up on stakes and packets of firelighters.
I wonder if there is any chance of similar outbreaks of spontaneous combustion in S.O.T.
Shane.
Re: LPG Module
kwatt wrote:It so happens I got a call yesterday for a Smeg gas hob and whilst taking the details I realised (by chance) that the customer was in a remote location, as in away from a mains gas supply as it was next to a good sized town. We can’t touch it as none of the lads have done the LPG module.
The reason, as I explained to the customer who was great about it, is that it simply is not financially viable to do LPG anymore. The course for it here is about £350 and two days just for the LPG cooker module never mind the core LPG module at a cost as well in both monetary terms and time. So, over a £1000 a head then, expensive ticket and very, very annoying since we had LPG under the old ACOPS scheme.
However, having had a whole 6 calls for LPG connected appliances in the space of 4 years just doesn’t compute in financial terms even at fully chargeable rates of £60 a call. 😕 Given those volumes I’d have to be charging over £300 a call just to get the cost of the training back never mind making a profit on the call! We do no LPG installations at all for anyone although we did early last year while certified for a chap that couldn’t get an installer locally at all as well.
So I told the customer to call CORGI to complain and I would advise others to do the same, maybe with enough consumer pressure they’ll pay attention and do something about this industry’s problems with this issue as obviously the manufacturer’s and WP’s are having little or no effect.
Here’s the interesting thing of it though, the customer could not find anyone that was LPG trained, the leak was at the shut-off valve and her own plumber that installed it four years ago couldn’t touch it either!
Smeg called me back and, to Smeg’s credit, they fully understood the situation and didn’t have a problem with it and I commend Servevast and Smeg for their understanding in this.
It does make me wonder though, how will LPG get serviced in many areas and will natural gas go the same way eventually, because right now it’s looking increasingly as if it will. 🙁
K.
Totall agree Ken. We have one engineer with a LPG endorsement and it is ,quite frankly, a pain. Most of the calls are for Caravan installations with absent owners . We have to call at a site office to collect a key, find one metal box among hundreds of identical ones, do the job and return the key to the site office. As most of these are warranty calls it is impossible to make a profit on any of them.
When they are out of warranty, we will be very reluctant to do any work on any of them. You can only agree a contract to repair an appliance with the owner, or their spouse, and you very rarely see an owner. We have fallen into the trap of doing work and invoicing an absent owner, only to have difficulty getting paid.
We are older and wiser now.
We can foresee the day when there will be so few CORGI operatives in existence that Transco will have to assume the role of repairer of last resort.
Shane.
Re: ADP 8224 Reset Codes
Andy G wrote:Can any help. I need to reset the machine after the door was opened befor the cycle was finished. I think you need to hold down buttons. Reset method would be good right now.
Thanks
Andy 😯Firstly switch the power off on the control panel. Then hold down the programme button while switching the power back on. A single bleep should be heard. Any gremlins should now be bannished.
Re: Blomberg Motor Brushes Regd.
jonkem wrote:Hi,
desperately need a pair of motor brushes for a Blomberg Washing Machine 1503as. French Selni Motor. Can’t bear the thought of going through Comet 😥Comet will only sell you a complete motor. The last time I needed a set a made a pair from the larger size Philco carbons. They are the same size as the holders but you have to solder the pig tails.
Re: I got a contract!
technics1200 wrote:i have had so much trouble with them this morning (yes, this morning) i have a good mind to name them.
Panther, chris ect anyone from the black country…..Stay away from this nutter (you know this already, sorry…)
hes been on the phone saying i owe him money for jobs that were either “out” calls or customer not willing to repair jobs….. i am not paying him for them… i didnt sign a contract!
also he is ringing customers telling them not to deal with me!!!!!
other things that he has been telling me to do, which are illegal ive been tempted to call the police.
It would appear to me this needs to be passed to the Police and Trading Standards. Customers need to be protected from from people like this and that is part of the trading Standards remit. The police should be interested as this would appear to be a potential fraud.
The Police would probably wish to ignore it, it is so much more time consuming than sitting in a van with speed cameras and getting paid overtime to do it.Shane
Re: Blocked drains?
Martin wrote:I went to a Whirlpool AWM1866 a week last Tuesday, complaint: “Not emptying!” Quickly found the filter was blocked with all sorts of crud (coins, collar stiffeners, buttons etc). Checked the rest of the machine out, replaced Door Seal etc, job done!
Last night she phoned back and said a couple of days after I called, the Fridge Freezer started leaking underneath and as it was under guarantee, called out Hotpoint. The Hotpoint guy found it wasn’t the fridge but the washing machine drain pipe overflowing which was creeping under the freezer and not leaking by the washing machine. He tried to charge her £80quid call out but she smiled sweetly and gave him tea and crumpets, but when he eventually left he said to her,that she should complain to me as “I was the one that last touched it!”
Thanks Hotpoint, love you too pal!
Anyway, I charmed her into realising that even if I call back and take a look at the drain pipe there would be a further charge (with discount for tea and crumpets) as my work guarantee did not cover blocked drains! She agreed, I went, took off the U trap, cleaned it out, but it back, tea and rich fruit cake this time. “That’ll be £52.88 then madam”….thanks, and waved bye! bye!Another satisfied customer to my credit, I love my job sometimes!
Martin
Just a query abot the crumpet, was it singular or plural ?
Shane.
Penguin45 wrote:Dave – don’t want to be a nuisance about this; but followed the link, set the time back to GMT, and it now says it 10.04am on Friday? It was just about midnight when I did it. I might change my user name to Henry Ludd(ite) at this rate …….. Anyway, what happened last time you broke down (or do you drive a Sprinter)?
Regards,
PenguinWhile we didn’t have Sprinters, we did have three Vitos. They were so problematical we did think of getting the Engineers to carry bicycles on the vans as a “get you home” facility.
Shane.
Re: Blocked drains?
eastlmark wrote:Some of us want that customer to call us again, not charge and clear off. Of course, we will do whatever we can to clear it, if its a screw up drain our guys will take it apart and clean it, if not we carry wire things to try and do it, then at least we have justified our charge. Infact some times its a releif to find a blocked drain as the job can be considerably easier to repair than, for example a tub half change or whatever.
Had it been a warranty job we may not be so helpful, depends if the WP is willing to pay us for a no fault found or not.
I think this is another case of differrent work practices between those of us who carry out and seek more chargeable work and those who just do warranty stuff.The funniest ones is when the customer goes and buys a NEW MACHINE cos their old one leaks, doesnt want to pay us to look at it and the new one leaks just as bad as its the drain at fault, have to laugh really.
Many years ago, in a different incarnation, we had a call from a desperate dealer. “new w/machine, first load put in, customer goes shopping”. Returns some time later, suds two inches deep behind front door, customer fifty feet above ground, trailing smoke, heading for the planet ZANUSSI.
I attended as a matter of urgency, the suds had been disposed of and I was able to get at the appliance. I fully tested the appliance, all fill levels correct, tumble pattern correct, no “spin on tumble” which was a common problem.
I asked to see the detergent, which was automatic, put some detergent and a small load in and switched it on. About ten minutes later the tub was full of suds and emigrating via the dispenser drawer and the dispenser air break. This was a new , very large packet, and almost full.
I deduced the batch of detergent had no suds suppressor incorporated and asked if the powder had been used in their old machine. “Yes”, came the reply, “and it flooded the b****y kitchen too. That’s why we dumped it in the garage and went down town for a new one”. “Would you like to look at that one while you’re here ?”. After discovering it was an Electra, I politely declined. Happy days.
Shane.
Re: Samsung washer – error codes?
spuds wrote:Hi,
I was hoping to get some advice on a modern Samsung washing machine error not covered in the service manual (don’t have the model number with me at this moment).
The machine was supposedly in mid-cycle when mains power was switched off by an electrician in the house – and then reconnected again.
Ever since, there has been a combination of flashing lights (most of them) not covered in the service manual. Does anyone perhaps know the reset sequence for this type of problem? Your responses would be gratefully received!
Thanks,
ChrisAfter our experience of Samsung appliances, our interpretation of the error message would be “Take me to the crusher” spoken with a far eastern accent.
Shane.
Re: Anglo Iberian
Dave_Conway wrote:I am going to resurrect this thread again as I feel it is necessary after some recent poor back up by AIS.
I don’t know if anyone else is finding the same, but it seems lately that the famous back up that AIS offered it’s agents has suddenly gone down the pan. I have given them ample oppurtunity to address my problems, all of my emails and phone calls remain unanswered, except one which came two weeks after placing it, by then the appliance had been replaced anyway 🙄
I always give people time to answer and try to rectify problems before shouting about it, well they have had more than enough time.
Incorrect parts being delivered, zero technical back up after numerous requests, reports remain un-dealt with. Oh, and late payments recently as well. 😥
Sorry, but all of these things add up to too much at the rates paid for these low volume, high hassle factor calls. So, if the situation remains for any length of time, I will have no choice but to cease the work.
Dave.
We are extremely brassed off with this outfit, they only appear to have
poor standard products and there is too much wasted time and effort to make the contract worthwhile. I doubt if anyone is making any money out of this contract !!Shane
