Forum Replies Created
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Re: A Vision of the Future?
Lawrence wrote:and on the subject of service I think mention has to be made of CDA here Just recently I have had a couple of CDA cash calls ,If the machine is within 5 years old customer pays my labour parts supplied direct FOC By CDA Quickly ! result no claim back on parts for me just one invoice to customer for my labour
Unfortunately there is a downside to this. The first case we have had of this was a switch assy in a cooker hood. THe customer thought our service fee of £45.00 +Vat was extortionate so he arranged to fit it himself.
Do not rely on a great deal of cash work from this source; we will be doing a review of the contract; bearing in mind most of the work is LPG
cookers in caravans, on large holiday sites, with the additional hassle that is caused by absent ownersShane.
Re: Zanussi Z919t programme error
Simon46 wrote:Fitted doorseal on above. Cust now complains that when it gets to L (final spin) the machine spins then goes on to fill again. Knob indicator looks as if it is brand new as if someone has replaced it. How do i remove the knob from the timer shaft. Does it just pull off?
The end cap of the knob is just “snapped on”, a thin screwdriver or penknife will spring it off if applied to the “join”. The inner knob is fixed to the timer shaft with a 7mm nut, use a 7mm nut spinner to remove it, then withdraw the knob making sure you do not lose the spring behind it.
Shane.Re: Zannussi ZC19/5 RX Solenoid
Dave_Conway wrote:Would anyone have the part number for the solenoid for the above model please.
Not listed on TDS or Procorner.
Thanks.
Dave.
I seem to recall there were 2 types of valve in that model, one you could change the coil on and the other where you had to cut the valve out of the system and replace it. With the passage of time however, I can’t recall the part numbers and it will be too old for the CD I suppose.
Shane
Re: Zannussi ZC19/5 RX Solenoid
Dave_Conway wrote:Would anyone have the part number for the solenoid for the above model please.
Not listed on TDS or Procorner.
Thanks.
Dave.
I seem to recall there were 2 types of valve in that model, one you could change the coil on and the other where you had to cut the valve out of the system and replace it. With the passage of time however, I can’t recall the part numbers and it will be too old for the CD I suppose.
Shane
Re: Bosch fridge freezer
Be very wary of this one. This model has an electronic control module,
not a conventional thermostat. The control is by two thermister sensors and these appear to be buried in the insulation and so not accessible.As the appliance is nearly five years old it may not be repairable, we have had to scrap a number of this type of appliance because of this.
Before we became wise to the problem we had changed the control module, to no avail.
What compounds the problem is , the Bosch tech. info is in German.
Shane.
Re: D&G independent network/GB DAR work
Dales-Electronic wrote:I agree with those above. We have also noted this happening and perhaps what is of concern is that the new replacement item is of a brand only available from Comet. This subsequently ensures that the repair goes back to Comet and not forward to the D&G independent network. Nothing sus there, but they must realise that if they don’t support their own network etc. Perhaps someone from D&G would care to comment??
If D&G are steering replacements to Comet and hence not supporting their Independent repair Agents, what does the independent repairer do ?
We came up against this “none support” about trwo years ago. We complained to D&G that we were only getting “rubbish” work, which they admitted, but were unable to do anything about. Our only option we could see was to vote with our feet; which we did.
Shane.Re: Hotpoint Advertise Franchises!
kwatt wrote:And in the news this afternoon it would appear that NESN of all people have picked up work from Merloni to the tune of 40,000 calls plus a year at an even higher rate than has been offered to any individual!
I’m awaiting confirmation of this, more as I get it and on the rate which thus far is rumoured (well I have to say that don;t I? ;)) to be around £35-6. Now, had Merloni offered that to a lot of the guys in the first place they may well have taken it on and, we have to remember, that NESN’s pound of flesh will be on top of that as well.
No news on training or stocks, so expect a high double call rate as it is stated that it is in-warranty only, so most of us will have zero stock for the appliances. There’s something weird going on with the spares though as they say you can use your own supplier according to my information and bill back at cost, but is that cost to you or cost from Merloni? Presumably that’s because Merloni’s debt collection agents ar going around harrassing the ex-agents that are in dispute over spares returns. 😕
Maybe those under threat of that should, as I suggested before, form a little band and deal with Merloni in a class action? That should work out a lot cheaper and easier to defend in a court as any judge will be a tad perplexed as to why there are multiple people with the same problems with one company.
K.
We must wish the happy couple a long and happy life; this is surely a
“marriage made in heaven”. What puzzles me is which party is doing the stuffing and which one is getting stuffed.I feel sure we can look forward to a lot of entertainment from this betrothal, perhaps I should fit a faster processor and a bigger disc, the better to keep up with events as they unfold.
May all their problems be little ones, though I have my doubts that that will be the case.
Shane.
Re: Commercial Repairs
alf_uckem wrote:shane, the non-payment aspect wouldn’t apply if the work came through isdal. well hopefully, anyway 😉
i find isdal to be one of the better wp’s and certainly one of the better payers.what i find incredible, is that richard dalley is turning potential contracts down.
apparently, he didn’t get much response, well to my recollection nobody canvassed our opinion and we’ve worked with isdal for a number of years.We were let down by Independent, before the days of Richard Dalley.
We were unable to get paid for six jobs, mainly LG.
We operate the “Once Bitten” rule.Shane.
Re: Commercial Repairs
Dave_Conway wrote:After and interesting topic from the recent meeting Richard Dalley of ISDAL asked what general level of interest there was in repairing commercial equipment.
This isn’t an offer of work, just that he turned away a potential contract some time ago as the interest shown was minimal to say the least apparently, I said I’d ask in the forums, so I have.
Comment away……….
Dave.
In our experience we need commercial work like a “hole in the head”.
They demand immediate service and about 6 months credit, if you’re lucky. If you’re unlucky you don’t get paid at all and it’s “off to the Courts”.
We avoid it like the plague and are much happier for the lack of it.
Shane
kwatt wrote:Hi Simon,
We get this all the time, in fact I sometimes spend half my day writing out reports which is, in effect, transferring the engineers scrawl to something that is legible and makes sense. 😉
Don’t comment on the appliance, it’s not our place to do so in such circumstances. Just plainly detail the fault, the reason it failed if there is one evident (like customer misuse) and the cost to put it right. Other than that you shouldn’t need to have anything other than the obvious details and maybe the spec of the machine in some cases.
It’s fine to say something like “in our opinion we would consider the appliance to be beyond econommical repair” but don’t get emotive or slag of the product, even if you know it’s junk. 😉
K.
I assume you also make a charge for a report, we do. We ask the customer to send a cheque first, before we produce a report and the customer can get a refund from whoever requested the report.
We fail to see why we should work for nothing !Shane.
Re: Hotpoint After Sales Service — Problems
sparkey wrote:
Has anybody experienced problems with Hotpoint after sales service
Had interesting one today, customer reported faulty intigrated fridge to Peterborough appointment made for 14 days ahead, engineer called unannounced three days early whilst customer was out.
Engineer left card in customers letterbox stating “sorry could not call today as I could not find your house” 😯
I can only admire the brilliance of that Engineer, we could all do with more like that, he must have special powers.
Shane.Re: A rare t/dryer fault indeed?
Martin wrote:Went to the home of Mr & Mrs Filthy-Dirty this morning. You know the kind of place when the smell hits you when she opens the door 😯
When I dodged through the hazards on my way into ‘the kitchen’ – yuck! Stuck over in the corner under heaps of sh*te was the Whirpool AWZ210. The ‘complaint’ was overheating, I soon found the fault, the vent hose was not fitted and I fished out of the exhaust housing underneath 20 or so rotten new potatoes, 6 tesco bags and a dead rat 🙁
Got paid then dashed home and took a shower and change of clothes 🙂 Who knows what this afternoon will bring…….. 😕
Martin
I wonder if the rat died from from the smell. We all get some of these from time to time, we should make a supplementary charge on the service fee.
We are working on a symbol of a gibbet, with a corpse hanging from it,
to put in the “opinion field” on the customer’s record in the database.Shane.
Re: Cannon Harmony lower oven door glass shattered
Anonymous wrote:Funny that…if you take it through a doorway & bash the front of the oven into the door frame, then you end up with a fantastic zillion piece jigsaw puzzle.
to say i’m gutted is an understatement. It never even made it as far as my kitchen. Bought it secondhand for a good price, but now it’s just about useless.. I rang cannon (hotpoint?), but they say the outer glass is no longer available.
There must be a replacement glass panel somewhere…I can’t imagine that there isn’t similar glass available for a similar Canon white model? (certainy there appears to be lots of Canon white cookers in 60cm!) At this point I’ll take any suitable cannon model white lower over door glass in 60cm wide.
If this a free standing cooker and you have “glass cover” on your household effects insurance you can make a claim under that cover.
If it’s a “build in”, the cover is through the buildings insurance.Shane.
quote edited for you shane
Dave
Re: Earth Loop Impedence Test Equipment
Brains wrote:Simonb
Thanks for the reply… so just following another thread (not generally associated with loop testing as such)…. does the manufacturer of any (washer / tumble dryer etc) machine specify that they can be run unattended or at night? We have a dishwasher from a well known manufacturer that has a timer on it. Mrs Brains normally sets it to work at about 3am so that we can benefit from cheaper electricity (economy 7). (As you probably can gather, I normally don’t repair wet goods – I focus on electric cookers, microwaves, electrical installation etc).
We would discourage any client from using an appliance on off peak supply during the night, as a lot of people operating in this way use “cheapo” time switches which are of very “iffy” construction and a potential fire risk. There is a much greater probability of a flood due to a hose bursting, due to higher water pressure in the “quiet hours”, or damage from rodents that tend to do their dirty work in the dead of the night. We had a case of a detached country house where mice chewed through a fill hose when the house was unattended. Due to rotten floorboards under the appliance, the resultant flood ran into the cellar
below and flooded it to a depth of four and half feet. We replaced the hose but the blighters repeated the exercise a few weeks later.
Shortly afterwards the client move house.All taps should be turned off when the appliance is not in use ! This used to be a standard warning in instruction books from one well known
manufacturer.shane.
Re: The Whirlpool Thing
Whirl3 wrote:Once upon a time there lived an orphaned bunny and an orphaned snake and by coincidence they had both been born blind. One day the bunny was hopping through the forest & he tripped over the snake.
“I’m dreadfully sorry, I didn’t mean to bump into you but I can not see where I am going … and as I never knew my mother I don’t even know what type of creature I am” apologised the bunny.
“That’s quite ok” said the snake. “Actually I’m blind too and I don’t know what type of creature I am. Maybe I could slither all over you and work out what you are”.
“Ooooh that would be wonderful” said the bunny. And so, the snake slithered all over the bunny.
“Well, you are covered in soft fur and have really long ears. You must be a bunny” said the snake.
“Thank you” said the bunny excitedly “Perhaps I could do the same for you & feel you all over with my paw” said the bunny to the snake.
And so the little bunny felt the snake all over and gave his verdict:
“You are smooth and slippery and have a forked tongue, no backbone and definitely no balls … so I’d say you must either be an area manager or work in customer care”.
Just my opinion of course, added the little bunny.
LMFAOBrilliant, you should take up story telling professionally.
shane
