Card Payment facility incl terminal

[cornwell40]

Re: Card Payment facility incl terminal

Was told with these terminals(EFT930G) that there are 4 sim cards in and a way of switching them for best reception….anyone know how to do it??

Tony

[stevebunyan]

Card Payment facility incl terminal

According to the rep I finally spoke to, the machine looks for the strongest signal and uses it, if you are in a black spot you need to do it as customer not present when you get to a signal.

Sent from Steves
iPhone using Tapatalk

[cornwell40]

Re: Card Payment facility incl terminal

Seems to be more black spots round here than treasure island 🙁

[Toni]

Re: Card Payment facility incl terminal

I have the EFT930G and i am not that impressed
I am only succesfull with about 1/2 the transactions. For some reason its unable to connect even when there is a strong signal.
You can change networks, but you need the supervisor card to do this, which is not practical.
I have e-mailed Elavon last weekend but have not yet received a reply. As I said,not that impressed and am wondering if it is worth it. 😐

[Martin114]

Re: Card Payment facility incl terminal

Toni wrote:I have the EFT930G and i am not that impressed
I am only succesfull with about 1/2 the transactions. For some reason its unable to connect even when there is a strong signal.
😐

Exactly the same here 👿

[johnmac11]

Re: Card Payment facility incl terminal

Toni wrote:
I have e-mailed Elavon last weekend but have not yet received a reply. 😐

It is not Elavon you need to speak to it is Payzone, call them on 08442090555 then follow the menus to existing customer and then terminal problems and they will reset the terminal. I had similar problems with both my terminals and they reset the terminal over the phone.

John

[Toni]

Re: Card Payment facility incl terminal

Just been on the phone to Payzone, after trying various things they have decided to send me a new terminal 🙂
Will let you know if its any better when it arrives

[cornwell40]

Re: Card Payment facility incl terminal

Steven wrote

First year PCI compliance is free
they do all the paper work on your behalf.
Second year + pay annual subs of £17.00, half the cost of all the ones I have seen.

With this you get Free insurance of 60K to cover you against fraud transactions.

Monthly statments on line.

Just checked my statements and it appears I have been paying £17 per month for the last 4 months. :rolls:

The terminal is failing 8/10 times and is costing money in telephone referrals for authorisation. This is after finding out how to change the network. Think I’ll call them tomorrow 😥

Tony

[johnmac11]

Re: Card Payment facility incl terminal

cornwell40 wrote:The terminal is failing 8/10 times and is costing money in telephone referrals for authorisation. This is after finding out how to change the network. Think I’ll call them tomorrow 😥 Tony

Hi Tony,

Had the same problems with both my terminals, one they sorted with a software update but the other is getting swapped over as I probably get one successful transaction in 10

John

[Alanj]

Re: Card Payment facility incl terminal

Hi Guys, I find that if the terminal is only switched on when you need to do a transaction it usually works. I had a problem before with transactions going through when the terminal was on all the time. HTH 🙂

Alan
ps I have just been charged £17 for PCI Non compliance Fee.

[Alanj]

Re: Card Payment facility incl terminal

I have to say I am not happy with this “deal” we are supposed to have for a card terminal.
When I first read about it on here it sounded good:
£22.00 a month, no minimum service charge, PCI non compliance free for a year then £17per year.
I was asked to sign the application forms and send them back to John Morris and he would sort out the rest. I have not seen a rep for Payzone.
The deal I have is tied in for 5 years, £22.00 + vat, £10/Month minimum service charge, £17.00/month PCI non compliance fee.
I called Payzone yesterday to complain and am still waiting to hear back from them 😥 Alan

[jeremy]

Re: Card Payment facility incl terminal

there seems to be a trend developing regarding mobile terminals and the contracts surrounding them. i have had mine from payment sense for about 15 months nothing but problems re signal (vodafone) i was under the impression i was getting a roaming sim but didnt, numerous phone calls over the period i have had it for no signal, they get vodafone to refresh the sim then its ok for a while. atm i cant take any payments in my area due to vodafone having a fault with no date of resolution (29/06 it started). the leasing company of the equipment and payment sense just say its not their problem!!! vert frustrated. called the merchant bank to get the transaction put through manually, 10 days min time!! and they wonder why people are so cynical about banks etc etc. They told me yesterday i could cancel my contract, £190 + vat + 2 months terminal rental. Nice! Are they all the same? im beginning to think they are.

[funkyboogy]

Re: Card Payment facility incl terminal

may be worth looking into some of the apps available , think we posted about this not so long ago ..

we personaly use paypal , ive got the app but not used it yet . you can even use customer computer to send a paypal invoice to them

i know its not the best but sounds a bit simpler that some of the issues with the card terminals

[Poppins]

Re: Card Payment facility incl terminal

Alanj wrote:I have to say I am not happy with this “deal” we are supposed to have for a card terminal.
When I first read about it on here it sounded good:
£22.00 a month, no minimum service charge, PCI non compliance free for a year then £17per year.
I was asked to sign the application forms and send them back to John Morris and he would sort out the rest. I have not seen a rep for Payzone.
The deal I have is tied in for 5 years, £22.00 + vat, £10/Month minimum service charge, £17.00/month PCI non compliance fee.
I called Payzone yesterday to complain and am still waiting to hear back from them 😥 Alan

I have to say this was the impression I had as well and then I noticed another £10 being taken out each month by the merchant (Elavon) and have just paid the PCI compliance fee of £17. I’m assuming (hoping!) the £17 is for the year only and not monthly. 😯

I also had problems with transactions going through even though the signal is strong. Wasn’t even able to do customer not present until I contacted Payzone who did an upgrade which sorted it. I have to say since the upgrade the transactions seem to be going through better.

I agree with AlanJ in that if you only switch the terminal on when you need it then it seems to work more efficiently. The battery lasts quite a long time this way to. On my terminal the battery level seems to bear no relation to it’s ability to process a transaction. 😕

Overall though I have to say it has been very beneficial and is great when a customer pays over the phone. Most customers have been really pleased (and relieved!) that they are able to pay by card. 😀

Chris

[Steven]

Re: Card Payment facility incl terminal

Hi Guys,

Just to say I have emailed John Morris of Payzone on your behalf, I also mentioned about the signal coverage that some of you have had problems. his immediate reply!

‘Steven I shall look into this for you and contact you The first year is free’

John Morris
Field Sales Manager
Payzone UK
O7557741385
john.morris@payzone.co.uk

I will get back with answers as soon as.

Steven
WTA Team

[Author]

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