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Re: CDSL
Kevin it is my opinion that they dont give a toss wether they have the capacity or not. Their track record so far is that they have consistantly grabed at every contract going irrespective of the fact that given the choice we wouldn’t have touched a good number of them with a bargepole.
How many of us, that had this work before from other sources, really wanted to do L.G. or Brandt or Dedietrich if the choice had been given to us .
But it was presented as an all or nothing deal. CDSL were arogant enough to believe that they would not be messed around due to their size and would get better terms than those who controled the work before them.
The above firms form the filling and the currys work, the bread, in this particular shit sandwich. obviousley we were all hoping for a little more bread to make it more palatable.
Dont think for one minute that Phil is the only one that will be passed calls in your post codes, after all he’s not to know that the call was originally passed to you espeacially if the job has been given a new number. They are simply sending you a little message is all.
If they even get half a chance of more work they will grab it and worry about thier capacity later, thier reach will always exceed their grasp.
Thats the nature of the beast
Just like me the more you kick off with them, the more of the shit filling you’ll recieve.I dont ask you or anyone else to agree with me I am simply stating my honest opinion for what it is worth.
They have shown little or no regard for the members of their network when we have expressed our concerns, they have for the most part, been met with indifference, threats, and duplicity where they go behind your back to give others your work when you raise legitamate issues.
Hindsight is a wonderful thing perhaps the one thing that we should have all considered as a group would have been to draft our own joint contract when we take on volume contracts like this for a little more fairness and equity and get them to sign ours too.
Just a thought
Sean
Re: CDSL
Sorry Sean, can’t agree that any network will just increase their workload irrespective of the ability of the agents to do it.
So where did the “quadruple” come from? you forgot to answer that bit.As for the rest of your post, in a worst case scenario I can see you might have some good points, however I don’t believe in those kind of extremes being used against us. So most of what you write is not applicable to me.
What evidence do you have that I should believe CDSL are passing work to Phil and I and as you say some more too?
Sorry Sean, your off beat with some of your comments.
Kevin
Re: CDSL
kheath wrote:So where did the “quadruple” come from? you forgot to answer that bit.
From my post on the previous page Kev, the rep I met the other day reckons currently the repairs side of CDSL is worth £10m pa but they hope to quadruple this in the next two years. How much he actually knows is of course open to doubt but he’s been there for 16 years and is “Connect” brainwashed 😉
Dave.
Re: CDSL
If they did increase the workload, regardless of the amount, it would have to come from somewhere and, work on any sort of scale, would be leaving a vaccum behind.
Prime contender for volume would be to switch the Currys Whirlpool calls from the Whirlpool network as no doubt Currys are getting humped there by Whirlpool and the Inkfish thing gives them the perfect excuse to do it. Meanwhile the other work would have to placed elsewhere and of course the network would doubtless have to be increased and the trrops would be expected to pick up the tab for extra stock and test equipment. The cost is, again, borne by the guys and not the people that want the work doing.
CDSL are not my favourite people right about now and if they step out of line they’ll get both barrels.
K.
Re: CDSL
kheath wrote:
So we need 3 questions for us all to ask when our area manager makes his next visit.
Can I offer:
1) When will CDSL get rid of LG, who quite clearly are causing financial problems between CDSL and their agents?
Others?
KevinBRANDT!! How did you know I was going to come up with that one?
Regards L.G. I couldn’t agree more.
I think it would be good idea if any CDSL agents had dealings with L.G. in the past, either via the S.F. route or individually, that maybe they ought to sart thanking CDSL for “Managing” the account. Laying out what the accountacy issues really were and the problems endured, perhaps telling them the product and support is crap enough to deal with, but getting paid was far worse. I’m going to make a point of saying, “Thank God you guys are underwriting this account, but if we start getting historic rejections on the L.G. account, you will be losing an agent.”
So we have Brandt, and L.G. What else can we hit them with? I think 3 are enough, because if they get flak on 3 subjects over & above the rest, they may recognise there might be an issue.
Whilst on the subject, Quadruple the work-load? That is an increase of 400{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d}. What and where is this coming from? Unless they mean to increase the revenue by 400{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d}. Not being a substantial workload increase, that is a different ball game.
I see Whirlpool has been suggested, would they accept CDSL handling all the parts. And are they that big.
Food for thought; Phil will like this one. Comet told E/Lux that they were going to take ownership of all 1st year warranty repairs of Lux group products. Lux let them get away with it as they did not want to lose sales. We as agents had no say in this matter, and lost the work. Who’s to say this won’t happen again with Currys. Distriparts will still be able to supply the parts, but without having to give us the benefits we “enjoy”: such as 24 hour delivery, unused parts returns etc. All this costs them a bomb, and if they can remove some of this for the likes of CDSL, they will possibly go for it. also Paul Jones of Distriparts has a good rapport with CDSL.
To take this one stage further, Currys group can play the “poor service” card on S/Force as some centres currently have a service Delay.
We need to build a case I think, then sing in unison.
Alex
Re: CDSL
hi all.
I have read all your comments with interest,and have not had the same problems with LG that some of you guys appear to have had.My company currently completes around 95 calls per mouth and have an 80{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} first hit rate this compares very well against the others within cdsl’s contracts.
I do agree that rejections over three mouths old are not acceptable and I have made suitable objections.
But sorry alex I must be chairman of the brandt fan club,my mate MOWGLI is totally useless.I must add that I have told him so,not like me.I meant to say the following…
Phil can I request that you refuse work in Kevin’s area if you can from CDSL, he doesn’t know that I’m asking till he read this, but fuck it, why shouldn’t we give them a little static back?
It would be nice to push back a bit.
Apart from that, because of our Mr Heath this evening, the gloves are well and truly off. And I’m not done yet.
K.
Re: CDSL
Phil, do what ever you like, I for one regard CDSL giving you work in my patch as inevitable where a customer kicks off, because we can’t attend them when they require.
I for one see the logic in it and don’t have a problem with that.
The problem I have is with CDSL, who don’t inform me they have done it, so I make a totally useless service visit.
Now that is hardly worth Phil getting involved Kenneth.
Kevin
Re: CDSL
kheath wrote:
The problem I have is with CDSL, who don’t inform me they have done it, so I make a totally useless service visit.
KevinI sincerely hope you complete the call on the screen as wasted visit & claim a labour fee. If they pick it up, (which is unlikely) they may realise it costs them as well as you.
Alex
Re: CDSL
A number of points Cdsl is only in the region of 20{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of my work so not to major problem YET. As mark says I ve not have a problem with LG calls providning your engineers get all the information requested of them and that they follow what is and what is not covered by the warranty.
The issue I have is when you fit a part supplied by CDSL that fails within a 12 month period. CDSL won’t pay you labour for replacing the faulty art supplied by them which you made no profit on and to top it all you get the call rejected and the deduct the cost of the parts off you too. They say yhe only way you can get credited for the parts is if you return them. But their system shows you no job history when you receive a new call so the engineer fit the new parts disgards the old and your out of pocket. Yey CDSL have just made a trade sale on another part !!!!!!!!!
Kevin said about asking three questions: I have already broached this one:
2) Rate increase as CDSL are now starting to fall in line and some cases behind other companies who they always said they would be better than.
I did ask this question the other week and was told RF was in talks, but there was unlikely to be a labour increase but they where looking at adding some other kind of performance rated bonus. Great, yet they won’t take repsonsibility for delays in repairs due to spares delays. They wont remove from your figures BER,s and spares returns due to failures on their behalf.Re: CDSL
I was on about if they start getting huffy and try to switch any volume of work Kevin, not the odd call.
Alex, I’ll let Kev explain that one.
Jason, that’s one of th big problems with the CDSL system, no history. This is going to be billed (warranty spares) as an insignifiant problem but it’s not when you have to change a DD board after three months. most of us have not the time to chase it down.
But rates are a big factor and despite promises it still hasn’t happened.
Returns are another bone of contention.
Their performance is yet another.
None of which I’ve touched on yet in any of the posts I’ve made, but I will no doubt at some stage.
K.
Re: CDSL
kheath wrote:What happens at the moment is if we can’t get to a call quick enough to satisfy the customer (perhaps caused by them not being available) they give the call to Phil (Dill). However they give him a new job number and don’t cancle ours. Twice last week we went to calls where one of Phil’s engineers had been the day before. I am unable to get an explanation or apology out of them for that.
I
Happens regular to us as well, especially with Lux/beko and Crosslee guarantee work, who have ‘whatever happens policys’. we usually go the day after and find Kevins been, I dont think we ought to do what Ken suggests yet I think we should wait till its even busier, say in the run up to Christmas,- no doubt most of us will be booking 3 -4 days away just for a 1st visit.
Out interest Kev, I will be Sheffield ,Rotherham and Doncaster 2 nd Tier who is the Third or dont they use anyone else……
I’ll go with the questions with GA next time I see him.
PhilipRe: CDSL
Jason, very interesting stuff, Phil we should chat more often I think. As Rob our trainer is at yours this week can I come over for a coffee and chat?
Phil, within their portfolio they have :
Jason…. DN’s
Ivan…. DN’s, LN’s and NG’s with some DE’s
You …NG17 to 22, S, ND, DN’s + north yorkshire
Me …..S, DN 1 to 8 + 12, NG17 to 20.They probs have inroads into Grices too! So, action against CDSL is difficult to make stick and all of us have to look after our own.
However I reserve the right to not lay down and be rolled over whatever you guys do.
RF is now actively working against whitegoods, has withdrawn from the upcoming meeting regarding the “Training Initiative”, we have in turn totally blown his chance with P&G training for his staff. P&G wonder whats wrong with him for trying to block the Market Research!!!!
So, whilst I’m not at war with CDSL, I will go public with the shite service we get from them, sod em!
Just so you all understand, Kwatt and I share the same objectives, have no issues between us, no matter what you read or hear. Its a game we play for real, it keeps every fewker guessing, even Dave(sorry mate), its the only wat to push the envelope, all the time.
Kevin
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