DEFROSTED FRIDGE FREEZER THEN VERY STRANGE THINGS HAPPENED?

[Andy jones]

Re: DEFROSTED FRIDGE FREEZER THEN VERY STRANGE THINGS HAPPEN

With due respect chris the part about other engineers not posting because of agreeing
Or not agreeing is rubbish in my opinion, personally I don’t do Refridgeration so can’t be of much help, but I’m certain if someone has a definitive answer they would let you know

Sent from my iPad using Tapatalk HD

[Martin]

Re: DEFROSTED FRIDGE FREEZER THEN VERY STRANGE THINGS HAPPEN

CHRISX wrote:It is OBVIOUS that other Members will NOT reply to Me because they do NOT want to be in a position of either not agreeing with You or writing something that makes You disagree with them.

I can see how and why you came to that assumption but I suspect the reason others haven’t contributed may be due to your aggressive, argumentative reaction toward advice freely given.

You even argued about my off topic heating boiler scenario.

My patience toward realising a happy solution for you has yet to be exhausted so your comments as ever are much appreciated. 😀

[CHRISX]

Re: DEFROSTED FRIDGE FREEZER THEN VERY STRANGE THINGS HAPPEN

“Hello Andy”,

I would like to believe that You are correct as obviously the whole idea of a Forum is so that people can get a few replies to their questions.

I am fully aware that Martin / Members could point out THOUSANDS threads where a few Members `Discussed` points – but Martin had probably NOT taken the stance that He would NOT answer questions put by the OP of those threads or another Member – ?

It MUST be obvious to Members from His messages that Martin is simply `Being Awkward` with Me on this thread in REFUSING to comment on the strange Malfunctions that I described.

He has tried to put it across that advising Me to carry out a longer `Full Defrost` means that He should NOT answer my other questions.

I DID NOT REALLY WANT TO PUT IT THIS WAY – BUT:

Perhaps IF / When Martin REFUSES to answer a Members questions – seemingly out of `Stubbornness` as He has on this thread other Members will NOT get involved.

Is this some kind of `Solidarity` perhaps – resulting in what I have experienced here in NOT getting ANY replies from other Members with suggestions of what could have happened when the very strange [to Me] `Temporary Malfunctions` occurred – ?

Martin – Please don`t be offended – I did NOT want this thread to descend into anything Personal but You have decided to be Awkward with Me in refusing to comment on my `Strange Malfunctions` questions.

Regards,

Chris

[CHRISX]

Re: DEFROSTED FRIDGE FREEZER THEN VERY STRANGE THINGS HAPPEN

Martin wrote:

CHRISX wrote:
It is OBVIOUS that other Members will NOT reply to Me because they do NOT want to be in a position of either not agreeing with You or writing something that makes You disagree with them.

I can see how and why you came to that assumption but I suspect the reason others haven’t contributed may be due to your aggressive, argumentative reaction toward advice freely given.

You even argued about my off topic heating boiler scenario.

My patience toward realising a happy solution for you has yet to be exhausted so your comments as ever are much appreciated. 😀

“Hello Martin”,

I don`t want this to become an argument but I have to comment on your message:

I have not written anything that could even vaguely be considered as `Aggressive`.

And TRYING to `Discuss` points is NOT `Argumentative`.

Engineers often ask for further details about something that they are `Discussing` – but there has been NO Discussion about the `Strange Malfunctions` as You just refused to comment on them.

Also I did NOT `Argue` about the Heating Boiler scenario – I just gave You the correct information about the example that You suggested.

I actually gave You an ANSWER to your suggested scenario of the Boiler `Banging` – information that might be useful to You in the future.

I think that We should leave this `Debate` at this point – unless You wish to comment further on my previous message which I was writing when You posted your reply to Me – in which case I will then decide whether to respond.

Regards,

Chris

[kwatt]

Re: DEFROSTED FRIDGE FREEZER THEN VERY STRANGE THINGS HAPPEN

Chris,

Perhaps if you stopped using unusually flowery wording, CAPS LOCK, often WITH BOLDED CAPS LOCK STUCK ON, multiple colours and so on people might not get switched off and actually try to help.

To be honest, I couldn’t be bothered to read half what you’ve written due to the above, it’s just too damned hard. I’d be willing to wager I’m not alone.

Just saying.

K.

[kwatt]

Re: DEFROSTED FRIDGE FREEZER THEN VERY STRANGE THINGS HAPPEN

CHRISX wrote:Perhaps IF / When Martin REFUSES to answer a Members questions – seemingly out of `Stubbornness` as He has on this thread other Members will NOT get involved.

Not even close to being remotely truthful.

I, like others, make it a sport of goading Martin and proving him wrong. It’s a fun time for all the family.

But, I can’t read your posts, they’re confusing and TBH highly irritating. It’s as if your conducting some sort of inquisition and, that’s not what we are here for nor will we put up with that sort of attitude, from you, Martin or anyone else.

If someone can answer and help they will do so.

But if you make that difficult then don’t expect a round of applause or, even so much as a raised eyebrow let alone a response.

If you want to interrogate someone then I would respectfully request that you contact the manufacturer and ask their assistance with your issue. Only they will be able to assist with some of the points I think you’ve asked but, in all honesty, I haven’t a clue what you’re after as I can only read a coupe of lines before I switch off.

K.

[CHRISX]

Re: DEFROSTED FRIDGE FREEZER THEN VERY STRANGE THINGS HAPPEN

kwatt wrote:Chris,

Perhaps if you stopped using unusually flowery wording, CAPS LOCK, often WITH BOLDED CAPS LOCK STUCK ON, multiple colours and so on people might not get switched off and actually try to help.

To be honest, I couldn’t be bothered to read half what you’ve written due to the above, it’s just too damned hard. I’d be willing to wager I’m not alone.

Just saying.

K.

“Hello kwatt”,

I cannot imagine that is the reason why I have not received any replies from other Members but obviously I respect Your right to dislike the way that I composed my messages.

I don`t usually write on Forums with quite as many Coloured paragraphs and Capital letters – BUT I have been TRYING everything that I could think off to elicit some answers to my Questions.

I have used the Coloured Text / Paragraphs to TRY and highlight some points hoping that these would get some responses.

Although I concede that my long / multi-coloured Posts might irritate some people I hope that at least the RED Paragraphs stood out – unfortunately none of the messages received the replies that I had hoped for.

Personally I prefer a `bit of colour` in LONG messages – such as most of mine have developed into – to a `Wall of Black Text`.

Regards,

Chris

[kwatt]

Re: DEFROSTED FRIDGE FREEZER THEN VERY STRANGE THINGS HAPPEN

CHRISX wrote:Although I concede that my long / multi-coloured Posts might irritate some people I hope that at least the RED Paragraphs stood out

Nope.

Just lost in the morass of wordy garbage (from my perspective) in a format that is not easily readable.

Just my opinion of course, but many, many years on IRC, BBS, forums, IM and so on tells me, you did that all the wrong way. Attention was lost before you got to the point.

Ask a simple concise question, don’t pad it with needless detail. Drill down after if required.

And still you cannot seem to resist unnecessary capitalisation and bolding.

So yes, wall of text. Most people will switch off.

K.

[CHRISX]

Re: DEFROSTED FRIDGE FREEZER THEN VERY STRANGE THINGS HAPPEN

Kwatt wrote: But, I can’t read your posts, they’re confusing and TBH highly irritating. It’s as if your conducting some sort of inquisition and, that’s not what we are here for nor will we put up with that sort of attitude, from you, Martin or anyone else.

“Hello again Kwatt”,

How is persevering to try and get some answers to my questions `conducting some sort of inquisition` ?

I wish I knew what was `confusing` about my messages – apart from You not liking the Coloured paragraphs – I thought that I was explaining everything in detail – so that there would NOT be any `confusion`.

I don`t want to get into the situation where arguments develop and I cannot use the Forum so having FULLY explained the fact that I have not been able to get any answers about the very strange malfunctions to my Fridge Freezer I would like You to Close this thread Please.

Regards,

Chris

[kwatt]

Re: DEFROSTED FRIDGE FREEZER THEN VERY STRANGE THINGS HAPPEN

Caps and bold, multiple colours. Again.

Internet equivalent of the shouting angry person.

Keep in mind Chris that the guys and myself do this for no renumeration whatsoever, we do it entirely of our own volition and the goodness of our hearts and these guys help hundreds if not thousands of people a year. For no reward. Zero. Nothing, Nadda.

They are not answerable to you, me or anyone else. Nor are they in any way compelled to answer your questions.

So a little respect wouldn’t perhaps go amiss don’t you think?

I’d suggest you read back some of what you’ve written and the accusations made and consider them more in depth in light of that.

If you’re so disillusioned, as I suggested, contact the manufacturer and see how you get on there as obviously we cannot assist you in this instance. I’m sorry about that but, not really surprised in some measure.

I wish you all the best in getting assistance from Bosch’s technical department.

K.

[CHRISX]

Re: DEFROSTED FRIDGE FREEZER THEN VERY STRANGE THINGS HAPPEN

“Hello again Kwatt”,

I know that this is the last thing that You will want to do but if You read back through my messages before Tonight`s few you would see that I have been very polite to Martin and before I realised that He simply would not respond to my questions I had written on many messages how much I appreciated his help.

With regard to my last few messages to Martin – because I felt that He was being deliberately awkward about my previous questions I did not keep writing how much I appreciated his Help.

I had been totally respectful prior to Tonight – and even though I `vented` in Tonight`s messages about Martin being awkward this is not `a lack of respect for Martin or the Forum` – it was an explanation about my frustration in not getting ANY answers.

I find that if brief questions / descriptions are posted in a thread on a Technical Forum this then leads to replies containing general questions that could have been anticipated – although I would not presume to know exactly what I would be asked on this Forum I could guess some of the details that would be required and therefore I try to include that information in my messages.

I participate in other Technical Forums where I provide answers to peoples questions and I know that it is not possible to answer all questions / carry out `Remote Diagnosis` on Appliances without being able to Electrically Test them – If I were asked about something like that I would state this – NOT just refuse to answer.

If I could not work out what the possible problem was from the persons description I would either not respond to that thread or if already involved I would say that I could not provide an answer – not just ignore all that was asked.

Because of my involvement in those Forums I have the greatest respect for Members of ALL Forums who like myself give others the benefit of their Expert knowledge and experience by answering their questions – giving up some of their free time to do so.

Unfortunately contacting Bosch regarding Electrical Appliances would not be an option – they do not have a `Technical Department` for Domestic Electrical White Goods / Appliances – just a Call Centre for booking an Engineers visit.

Worcester Bosch Boilers do have a Technical Department that as a registered Gas Engineer I could speak to [but not unless You are a registered Gas Engineer / Installer] – they obviously only discuss their Gas Appliances.

Bosch will not discuss malfunctions on their Electrical Appliances / White Goods.

Thank You for your involvement and messages.

Regards,

Chris

[kwatt]

Re: DEFROSTED FRIDGE FREEZER THEN VERY STRANGE THINGS HAPPEN

CHRISX wrote:Unfortunately contacting Bosch regarding Electrical Appliances would not be an option – they do not have a `Technical Department` for Domestic Electrical White Goods / Appliances – just a Call Centre for booking an Engineers visit.

They do.

Bosch may not want to make you aware of this but, they do.

The call centre you’re phoning likely isn’t even Bosch, probably a call centre run by Domestic & General. They will not have technical support and are more likely interested in selling you a maintenance policy.

CHRISX wrote: but Bosch will not discuss malfunctions on their Electrical Appliances / White Goods.

No.

Nor will Bosch discuss or divulge any information to us in the trade either, which makes giving help difficult at best. We’re boxing with our hands tied behind our backs.

Perhaps you would be better to “vent” at the appropriate party.

K.

[CHRISX]

Re: DEFROSTED FRIDGE FREEZER THEN VERY STRANGE THINGS HAPPEN

“Hello Kwatt”,

I did not try contacting Domestic & General who I do deal with as I have Warranty Cover with them for some TV`s and my Sky Digibox.

I telephoned Worcester Bosch and asked for the Fridge Freezer Technical Helpline – to no avail as I was informed `We do not have a technical helpline for members of the public`.

I also spoke to a Gas Appliance Engineer who I know / have dealt with on the Worcester Bosch Gas Appliances Technical Helpline and asked Him about this – He stated that there was no-one who I could speak to that would have any more than `Product knowledge for prospective Customers`.

I was being honest when I stated earlier that I was `venting` when I described my frustration at not getting some answers about the very strange malfunctions on my Fridge Freezer – this happened on here – I would not be Venting about that elsewhere.

As I mentioned previously I have the greatest respect for the Members of any Forum because I provide a similar `Service` on other Technical Forums so I know what it is like to give up your time to help others – made a bit more time consuming for Me when I write long messages as I type using only one finger.

Regards,

Chris

[kwatt]

Re: DEFROSTED FRIDGE FREEZER THEN VERY STRANGE THINGS HAPPEN

So essentially then, you’ve not spoken to anyone at Bosch Home Appliances who are a completely separate entity to gas boilers. They may as well be completely different companies in practice.

Unlike the gas industry, there is no compulsion whatsoever for an appliance manufacturer to offer any technical support in any way to either the trade or public and, Bosch do not offer this.

We do not have access to technical documentation either.

Therefore it is almost certain that, unless a friendly BSH employed engineer reads this or, someone with a similar experience happens to read it, that nobody will help. Not because they perhaps might not have been able to but, because they simply lack the information to do so.

K.

[admin]

Re: DEFROSTED FRIDGE FREEZER THEN VERY STRANGE THINGS HAPPEN

Or !!!

If a customer wanted their gas appliance repaired then they would call you.. You would then go out and test the components and diagnosis the fault.

Soooo. Why not get your local refrigeration engineer to do the same ? We aren’t in front of the appliance we can’t see the actual fault or test all the different components or where their is frost or not.

Sorry for being blunt but help can only go so far.

Bryan

[Author]

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