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Re: I bought an ISE 10
Pathetic. That’s about as much l can be bothered with. Your shit storm won’t be from me. It’s others you should point that finger at.
Like l stated I’m not interested, walked away in 2010. Really glad l did.
ise
HAVING SOLD MANY OF THESE MACHINES OVER THE LAST FEW YEARS I AM FINDING IT IMPOSSIBLE TO HONOUR THEIR WARRANTY DUE TO THE FACT I CANNOT GET SPARES.MANY OF MY GOOD CUSTOMERS ARE FEELING DISSAPOINTED WITH ME AFTER SELLING THEM MACHINES WITH A 10 YEAR WARRANTY WHICH IS WORTHLESS.THESE WARRANTIES WERE BACKED BY AN INSURANCE COMPANY OF WHICH I PRESUME IS STILL TRADING.WHERE DO I GO FROM HERE???WHAT DO I TELL MY LOYAL CUSTOMERS WHO FEEL “RIPPED OFF” WHAT IS THE NAME OF THE INSURANCE COMPANY SO I CAN AT LEAST GET IN TOUCH WITH THEM FOR THE CUSTOMER,OR WAS THAT FAKE ALSO???PLEASE GIVE ME MORE IMFORMATION AS THE ANSWER MACHINE RECORDING IS USELESS
Re: ise
To summarise the long thread:
There is no name for the insurance company, and no contact details provided or available.
Apparently the warranty is not actually what anyone thought it was.
The watertight warranty is now purported to become useless in the event of ISE ceasing trading.
The ring fenced escrow type fund purported to protect machines in the event of the company folding is all spent up.
It’s unclear what proportion of purchase price was put forward into this fund.
Spares supply seems uncertain, for a few different reasons.
The high ideals spouted when marketing the machines become less high now things have changed.
The customer is to blame for some of these events, Gorenge are to blame for some of these events, the Whitegoods industry are to blame for some of these events, the warranty company is to blame for some of these events, asking questions about these events can be tiresome.
IN NO WAY is ISE responsible for any of these events, directors may not have been involved in the nitty gritty of actually running the company, instead major things (such as how the insurance backed warranty works and who it was/is with was dealt with) were dealt with by now redundant staff…
Think that may cover things and sum it up!
ISE
HI KEN ,THIS IS SIMON FROM BELEC IN BURY.COULD YOU HELP ANSWER AFEW QUESTIONS PLEASE.IS ISE STILL OPERATING?HAS ISE BEEN BOUGHT OUT?HAVE THE OWNERS DONE A RUNNER?ARE YOU 1 OF THE OWNERS?CAN I OBTAIN SPARES?WHAT IS THE NAME OF THE INSURANCE COMPANY THE ISE 10 MACHINES ARE COVERED UNDER?ARE YOU STILL WORKING FOR THEM?IF THEY HAVE GONE BUST,AS AN AGENT IT WOULD HAVE BEEN NICE TO BE TOLD.WHO DO I GET IN TOUCH WITH ABOUT THIS IF NOT YOU?PLEASE LET ME KNOW(IF YOU DONT WANT TO REPLY VIA THIS PHONE ME AT MY SHOP (YOU DO HAVE MY DETAILS) AND AT LEAST LET ME KNOW WHATS GOING ON PLEASE
Re: ISE
Simon, did you read the stuff about ISE as it explains the position with it and, I think all your questions are answered there?
The insurer was AXA but it was sold onto another company, not sure who, think it was UK General but not sure and I don’t have details of it beyond that.
I don’t have anything to do with the insurers whatsoever, I have no contact with them and never did.
K.
Re: ise
Back at the warranty again, and just to clarify.
If you as a director of ISE does not know with whom the 10 year insured warranty is with on the “ISE 10” machines (the “10” pertaining to the length of this very warranty), then who would?
Sorry to persist, but it does seem really important and the answer that you don’t know still seems odd, so central was this warranty to the whole project. (The name of the machine and the marketing of it concentrated on and carried the length of this very warranty).
It’s not satisfactorily elucidated at this point. Why would a director not know this, nor be able to find out and tell us?
Re: ise
It’s dead simple, I was only involved in the capacity previously outlined. I was not involved in the warranty or admin side at all.
Different people have different responsibilities in a business including directors and this was not a part of my remit so, I had no input to it or involvement in it therefore, I know little to nothing of it.
The warranty to me was a peripheral thing, merely an add-on to the actual machine. You may differ in your opinion and that’s fine but for the most part could have cared less about the warranty in what little I did with ISE other than the claims I was asked to look at on occasion which had nothing to do with the mechanics of the setup. Keep in mind, I was not a full time director of ISE and was not a paid director or employee so my involvement was very minimal.
As I have already told you though, several times to the point where I am getting fed up telling you, the people that did deal with it are gone. I have no contact.
There is no more I can do about it. Constantly badgering me will not change that outcome as indeed asking the same questions like having the needle stuck in a groove will not yield a different answer.
K.
Re: ise
More words.
It’s not dead simple. The warranty is shrouded in confusion, has been since the day my machine arrived ( see threads passim). Obviously, and obvious to all.
I cannot believe you had little involvement with ISE: you are all over the Internet promoting it, the machines and its ethos. Literally all over it. You describe warranty claims, the machine, how it was sourced, etc etc, etc,
The warranty a peripheral thing? Come on! Who believes that? It was a key part of you business and the marketing model. Simply madness to suggest otherwise. It was CALLED the ISE10! The 10 = years of warranty!
I know you are “getting fed up of telling me”. Likewise, I’m fed up of the promises made by a company you were a director of. It seems harsh, but only fair if thIs stuck record is annoying.
I’m not an angry man and generally am civil, fair and reasonable. In the agreement between your company and I, I kept my side of the bargain. Utterly and completely. Good payer, recommended your machines and ethos, paid compliment to the machine and those involved where due. No spurious claims for faults. Nothing.
Just a disappointed customer who bought in to it all. Suppose I do go on a bit, I imagine as others like me realise about the failed promises they will too….
Re: ise
I cannot help you further or offer you any more information than I have given you already.
K.
Re: ise
Are the warranties not a tangible asset of the business?
Would they not be shown as such in the accounts?
They must have a value, they were purchased. They were purchases with a 10 year value.
Yes, Id think the value of them must be an asset of the company.Re: ise
Let me be candid.
I am not doing anything with ISE now as the company is in the process of being wound up.
I do not have access to the information you are after. So please just give it up, you’re not going to get anywhere further than the information I have already given you, several times.
That is the end of it for me.
I would think that, on accounts, they’d show as payments for an insurance indemnity like any other insurance but they would almost certainly not be seen as an asset as, the last I checked, ISE didn’t have any assets. Even if they were by some mystical circumstance shown that way the value would be depreciated. But heh, if you want to go to court and try to seize them, knock yourselves out. I won’t be, the cost to do so would exceed the value and you’d likely get zip anyway.
I am having to pay out of my own pocket money I can ill afford to wind it up on top of what I’ve already lost personally which is by far in excess of anyone else’s loss so, expecting me to do anything more or pay accountants et all to dig out info is just not going to happen.
ISE is dead, get over it. I had to.
Therefore, I see no point to continuing this conversation.
I have no more to add and very much doubt that I will given it’s meandering into the realms of desperately clutching at straws in much the same way as the other thread, which I’m about to merge with this one.
K.
Re: I bought an ISE 10
Bet who ever the insurance is their laughing all the way to the bank. It can’t be everyday a company gives them money and that company has no idea who they gave it too or bothered to inform it’s clients who to claim from.
I only hope nobody here has contacts within the groups who service our industry, imagine them then claiming none of the companies ever dealt with ISE.Re: I bought an ISE 10
“You are not going to get any further than the information I have given you, several times”
But what about the information NOT given, several times? (What went on with the warranty? Where is it? Who is it with? Why is it not available to me as promised?)
“It’s meandering into the realms of desperately clutching at straws”
Where else can it meander with such unsatisfactory answers from a DIRECTOR of the company?
” I do not have the information you are after”
But no clear indication why not, as a director of the company.
“ISE is dead, get over it”
Yes, and that is, by definition, more your fault than mine. I wasn’t running the company.
I accept companies go bust, just this one seems odd and the circumstances (particularly warranty disappearance) still leave more questions than answers.
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