- This topic has 283 replies, 27 voices, and was last updated 16 years ago by
.
-
Posts
-
Re: I bought an ISE 10
Martin wrote:I find it incredibly scandalous that ISE Ltd continued trading best part of 18 months by not informing their dealers and agents they had exhausted their funds. Trust and loyalty went right out the window on that deal. And now it’s ‘touch shite customers,we’re closed, sing to the moon all you want if it’ll help, ‘coz we ain’t bothering non!’
Yes Martin of course, in your topsy turvy reality all businesses announce their issues years in advance to all suppliers and customers as that helps them save the business.
Just like countless others such as City Link, Comet, Fagor, Baumatic and score of others that told everyone in advance of any issues.
And of course, all the people involved in all those and many other failed enterprises are falling over themselves to help out ex-customers.
I am sorry but, what an idiotic comment to make.
K.
Re: I bought an ISE 10
Dear twatt, I’m going to do you the courtesy of not quoting you on SHED loads here and other forums, but quite simply…
For machines bought whilst using the insurance warranty (That was paid for apparently by ISE to a third party company), they should remain unaffected. The Directors (One of which and major share holder – Via UK Whitegoods Mr Kenneth Watt) would know what company this was and regardless of the smoke and mirrors he is putting up, anything contrary to this is simple lies. There is just no way that ISE paid all that money from machines sold prior to 2012 to an insurance company for 10 Year warranties that just 2 years later, do not know who they were because all of 4 staff were made redundant. That excuse is simply insulting to both the public and trade members that have supported him and his money making schemes.
If this is not the case, then all advertising and marketing by ISE should have stated that all warranties, insurance backed or not are only valid for the life of the ISE business or 10 Years, whichever passes sooner as they were NOT in fact insured, nor protected by a ring fenced sum of money – Yes other Manufacturers have gone bust and warranties with them, but they didn’t base their advertising and marketing on 10 Year Warranties 😉
Regarding the ‘Ring Fence’ style warranty… Why was that money used to support ISE??? That money was paid in by machines sold to cover those very own machines warranty if ISE Failed. That fund was NOT for ISE Wages, shareholders or stock, it was meant to be for repairs to machines that had essentially paid in to it should ISE go bust, hence the ‘Ring-Fenced’ Phrase used by ISE and based on the very promoting posts made by ISE both here and elsewhere.
Shareholders – Now… In another thread, I pointed out that ISE Accounts show a healthy Shareholder Fund even up until 2014 (About 80K end of 2013 – Bearing in mind that Kwatt via UK Whitegoods is a 60{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} Shareholder). Kwatt replied saying that if I had any sense, I’d understand why they show that way. So… One of 2 things here… Either false accounts have been filed (Illegal) or there were Shareholder funds as per Companies House and this comment is to try and throw people off the scent as it does not tie in with “ISE wasn’t making money”. Either way, I have taken the liberty of reporting ISE to Companies House for falsifying accounts given the response from Twatt in the previous thread. That is now in their hands.
ISE, although has stopped trading, does have Directors and therefore, they have a legal obligation to deal with customers. ISE is not in Administration so they should be contacted if there is an issue and here seems the most appropriate place to date as he apparently doesn’t reply to emails.
If you believe that you have bought a machine based on the warranty aspect being insurance based or protected, then you might have cause to contact the Police as selling goods knowing they are not sold as presented or sold while misleading a buyer is misrepresentation and as such, could be pursued as Fraud – Obtaining money by deception. There is no cost to reporting a suspected crime to the Police even if nothing comes of it. I would recommend this route as opposed to civil as the Police have a duty to investigate and allegation, free of charge. So if you genuinely feel ‘ripped off’ by being deceived in to buying one of their products… That’s the path you need to take.
Regards,
Ade
[float=left:30vid01t]
[/float:30vid01t]This user account is strongly suspected as being compromised and in use by at least two or more people as several posts have been made from an IP address also in use by another user. We would advise in the strongest terms not to take any information posted by this user at face value or as being factual.The account has limited access, is moderated and has no access to the private messaging system.
Re: I bought an ISE 10
Adrian, I’m not even bothering to read your drivel.
And, I’m not going to be bothered answering your idiotic and inane questions either. The second word there you may have to look up the meaning of as I know you’re a bit thick.
And, I’m going to lock this new account. Any further incursions and I will deny the access you have through the other accounts you’ve opened to pretend being someone else as well.
You are a complete muppet.
K.
Re: I bought an ISE 10
As a customer of this company it really is tiresome.
I think the problem Ken is you seem to have been very involved with this company, yet now things have gone wrong you seem to distance yourself, say you had little to do with its running, and list multiple reasons for the problems with the company, ie repair funds disappeared, warranty not purchased or at best not fit for purpose, problems with other companies, etc, etc. There seems to be no acceptance that business decisions made by you ( or the other people running the company in a leadership role) could be in any way at fault that the customers (and possibly the dealers) have been let down.
It’s awful to read it over and over again.
I’ve never particularly being bothered by a full “mea culpa”, but some show of contrition for promises not kept would be morally proper, in my opinion.
You write quite well, and I too have read multiple threads across multiple fora. I was taken by your commitment and involvement with this project from the very beginning.
The more I’ve read, the more I realise that the long statements made often do not mean much.
There’s also a tendency to become exasperated/ angry when a point if view different from your own is put, it sometimes seems the long exasperation paragraphs are then used to replace the answer to what is being asked.
I’d like to think you’d make every endeavour to source parts at the very least. I am really sorry the business went down, I say it’s not the customer’s fault because I’ve read a few things from you that have suggested it is. Well it ain’t mine.
I’m decent, bought fairly and act fairly.
I go on a bit on here because I feel very strongly that some of the claims from ISE were less than sound and the explanations after less than clear.
Re: I bought an ISE 10
Ken, I’ve got no idea how to contact the insurers. Can you tell them that I am willing to wait 60 to 90 days for payment as that is a lot better than not getting paid at all.
Also, how much per machine was put into the ring fenced money?Re: I bought an ISE 10
Was there some bit about the insurer not dealing with consumers directly I wasn’t clear about?
It was a six month battle at the time for John to even get someone there to talk to him.
But, given what happened then I can tell you what they’ll probably do as, they’re an insurer and they’ll take the cheapest option… as they proved four years back.
What they did was, when the cost of repair spiralled, mostly on AW23’s that people bought under the impression that they were a cut-down 10 despite being categorically told that was not the case, they just wrote them off.
They sent the customer a cheque or, got ISE to do it so they took the flack, for anything between about £10 and £50 that ISE often bounced up a bit.
No spares available, no repair possible, BER. Cheaper than even sending an engineer.
Before you all get excited, we had a case with TS last year on this very subject as on customer who actually deserved this IMO given the service history as it was massively overused, complained to TS who visited on this topic. The outcome was that, whilst nobody was all that happy about it, neither the customer, us or TS what the insurer was doing was perfectly okay and there was nothing that could be done about it.
Go check with them if you like.
John was livid as he had no idea that they could do this and, it didn’t happen under AXA but did under the new insurer. A couple of lines in the terms allowed them to wiggle out on that one so, legal.
I am actually in some way trying to save you from all that aggravation as you’d battle away for an age and get zip at the end of it.
We tried it with thousands at stake and got nowhere and, quickly learned that it wasn’t worth any sort of legal action as it was likely to prove fruitless.
Annoying, sure but, it is what it is.
As to my involvement, I invested money in ISE. I did a lot of the tech stuff. I dealt with some of the day to day problems after John left mostly the more escalated ones. That’s it.
I didn’t deal with the admin. I didn’t deal with the insurer. I didn’t really have a lot to do with manufacturers, never even met two or more of them. Didn’t have a thing to do with setting up accounts. Don’t even know what the terms were of the insurance, learned some the hard way five or so years in.
Ajsdoc, there’s only so many ways I can say the same thing to you and, clearly you refuse to accept a lot of this as I suspect that you are not getting the answers you want. I hate to disappoint you but, I clearly cannot provide whatever it is that you’re after.
K.
Re: I bought an ISE 10
But the fact that the warranty does not do what was promised can only be the fault of ISE and those that ran it.
No?
The fact that you’ve told me hundreds of times the insurer your company sought to use does not deal with the consumer makes it no less ridiculous that this is the policy you went for whilst all reassurances given at the time that we’d be ok in the event of ISE going bust.
We are not. It seems the fault for this lies squarely with the company, not those who paid for a machine. I’m not sure if the dealers knew the warranty was not sound and of this nature, perhaps I never will. The machines were certainly marketed with longevity and a great warranty at the forefront. When people worried about buying a less known brand, this great warranty was brought out to reassure. On multiple posts across multiple fora.
The number of people to blame for this company going wrong seems to raise exponentially yet at no point does it seem to be the case that the company may not have been run well and the decisions made, certainly in terms of the warranty, were poor ones. What was promised ain’t what was got. I assumed you had a large part in the running, it now seems you were but a minor player.
Like I say, I’m fairly sure the fault ain’t mine…..
Re: I bought an ISE 10
And, as soon as this flaw was realised ISE did something about it by moving away from insuring.
It wasn’t realised until late 2010 IIRC.
I fail to see what else you can expect that could have been done in the absence of knowledge of this in advance. ISE nor anyone involved was aware of these limitations prior to this point and John et all were more angry than customers as they had to field the flack from it.
But heh, you clearly need to blame someone even when there is no evidence whatsoever to support your hypotheses. Yet a considerable and documented body to show that is simply ain’t so.
K.
Re: I bought an ISE 10
Ok. It moved to ring fenced funds to provide cover in the event of ISE going bust!
How were these better than the warranty! There are presumably customers who bought machines just a few months ago which were sold with a ten year warranty but you knew the company was failing. The warranty wasn’t withdrawn, people (or dealers?) were not made aware.
Even if the insurers didn’t do as you expect, the warranties should still be In place with the insurer and may be worth something to those that have machines. That is what your customers were led to believe.
Not that warranty insurance terms were ever provided years ago when asked for. There were reassurances given when terms were asked for (by me, amongst others) that were really not clear as to how it all worked…..
Perhaps this issue was always going to happen. Reading back, it seems all rather predictable.
I wish my concerns regarding the warranty came just before rather than just after buying.
The insured warranty has been much discussed but is not what was promised. The customer has lost out. End of.
That the product was marketed on the high ideals discussed many times before makes it even worse.
There will be no mea culpa from anyone at ISE that much seems certain.
Re: I bought an ISE 10
Ken l was kinda not going to stir the pot as you put it, but now you’ve kinda annoyed me.
You lectured how morally you and ISE where acting for the independent’s, you paid proper rates for repair, you supplied proper machines for clients, basically you are chocolate and the rest a turd.
What you actually have done beggars belief, I’m so shocked, why anybody would want or trust anything to do with anything your associated with.
I’ll leave it there, it’s such a moronic situation, I’m actually lost for words.Re: I bought an ISE 10
I’d written a bunch in response but deleted it as it was largely a rerun of previous episodes in this, what has turned into a farcical thread.
To be clear…
ISE DID NOT MAKE ANY MONEY!!
I HAD TO CLOSE IT AS IT WAS INSOLVENT – NOT DOING SO IS ILLEGAL!!
You’re so shocked that I did what I was legally bound to do as a director as soon as I was aware of the position!!
That one has me a bit vexed to be honest as it limits damage, not builds it.
I do what’s legally correct and I have a duty to do but, somehow in some people’s minds, this is not right? I don’t quite get that.
As for having anything to do with me, well, people can do whatever they like in regard to that, yourself included.
K.
Re: I bought an ISE 10
No,you where a director of a company you had little knowledge of. You promoted and sold products via that company that could not be repaired without ISE Ltd trading, whilst slagging of the big boys.
As for making money, you don’t need to “make money” for a lifestyle.Re: I bought an ISE 10
Oh really, you’re that smart huh?
Actually the last year, likely closer to eighteen months, hardly any machines have been sold.
In the past six months virtually none as stock was run out, such as it was. The last container we had was, IIRC early 2014 and the bulk of that was to fulfil existing orders.
Beyond that, believe it or not, it took time to assess the situation and explore what to do, as in when and how as well as look for alternatives and, during that period no further stock was brought in. This left about 200 units in Slovenia that Gorenje have likely now repurposed so as to avoid exactly what you accuse me of doing.
Had you bothered to look or indeed ask, you’d have known that most machines were out of stock for months on end before the plug was pulled.
So much for your theory eh.
Your accusations don’t stand up, largely as you have not the information to make them. And it so happens that they are both untrue and without any foundation.
K.
Re: I bought an ISE 10
When l stated “you had little knowledge of” l was referring to your companies dealings, from your own admitions. You where not running Virgin and as a Director it’s important to understand the dealings of your business, for your own security, standing in court stating your ignorant of your business is going to bring a very negative response as a defence, that goes for everyone.
Again l cannot believe that ISE run by people from the “inside” and sold thereselves as different, standing up for the industry as a better option slagged off the big boys can be so…………even worse for a business not making revenue and dumping clients with expensive
machines with no other part or repair source should the blatantly obvious happen, as you admitted it makes no money.I’ll be polite and leave it there. No doubt someone on here will probably contact Watchdog.
Re: I bought an ISE 10
So, now you’ve gone from essentially accusing me of something fraudulent to off on a tangent about the responsibilities of a company director?
And this on a company and business that you have virtually no information on which to offer your “expert” opinion on.
Uh huh, okay… moving on then…
If you’re so sure take me to court for all the machines that you have a liability for then.
Oh, hang on, that’s right, you don’t have any! Silly me, forgot you had bugger all to do with this.
And, I checked back so now I know exactly who I’m talking to and I also know that you’ve not had any contact with ISE since 2010 so, any knowledge that you might have had isn’t exactly current.
Your Harry Potter-esque cloak of anonymity may work with others, not with me.
I slagged of who, where? I think this industry is very broken, yes and I don’t hide that at all. Tried to do something, didn’t work. So I’m a terrible, terrible person for trying then is that what you’re saying?
As opposed to the likes of yourself who, on a good day, can muster up the drive to, well do exactly what you’ve accused me of, slagging off anyone only you have a habit of just launching a tirade, sort of as you’ve done here. It’s like a dealing with a five year old that can’t get the sweets they want.
If I had a fiver for every time Watchdog was trotted out in the service industry I’d be a very rich man indeed. So you knock your little cotton socks off with that.
In the meantime, I can rest assured that I did everything I could and a lot more than most would have.
For you, apparently badgering me for some reason is about all your doing. I don’t quite understand what the blazes it has to do with you as you were never a dealer and did a whole one service call before you ejected your teddies as you didn’t get it all your own way from what I could see from old emails. Could be wrong but, that’s the impression I got and reading your posts, that’s not exactly a shocking revelation if it is correct.
So what’s next, are you to accuse me of stealing something, defrauding something or someone, causing the global recession.. what? Or can you come up with something even better?
Just be damn sure that if you do, you actually have the facts and evidence to back up your ridiculous accusations as, you didn’t here so you’re having to pedal backwards or at least deflect away from what you were actually accusing me of as, you found out that it was patently untrue.
K.
- You must be logged in to reply to this topic.